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关于Bestwood旅馆的点评

3 out of 5
Bestwood旅馆
Bestwood Lodge Country Park, Nottingham, England

点评

7.6

还可以

10 分 - 超赞。111 条好评，共有 347 条点评" "
8 分 - 还可以。113 条好评，共有 347 条点评" "
6 分 - 一般。57 条好评，共有 347 条点评" "
4 分 - 很差。44 条好评，共有 347 条点评" "
2 分 - 糟糕。22 条好评，共有 347 条点评" "

7.4/10

清洁度

8.0/10

员工和服务

8.0/10

服务设施

6.8/10

住宿条件和设施

7.2/10

环保

点评

10/10 超赞

simon

与家人出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚

8/10 还可以

Joy

2023 年 11 月入住 1 晚

10/10 超赞

Isn

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful hotel
The hotel is beautiful, extremely comfortable beds. Friendly service
2023 年 11 月入住 1 晚

4/10 很差

Tatiana

商务旅客
不满意：住宿条件和设施，员工和服务
The faded grandeur isn’t enough
There might as well have been a ladder to get me to my room. Badly signposted, no lighting on the main stairs, more stairs to go up, to go down, to go up again. Got to the end of a musty, dated ‘antique cream’ coloured corridor to find the rooms ended in 31. I was in 32. I realised there was yet another door (that looked like a cupboard door) - I went through that, expecting to find some kind of edible delight with ‘eat me’ written on it, as the walls and ceiling performed a masterpiece of collapsing perspective. The room was basic. No bedside lamps, a rotting window; a barely warm radiator. An awkwardly long ‘bathroom’ with an anti-tardis shower; I have seen babies dribble with more pressure. Dated wired telephones (telephones???) that had been unplugged by previous guests (who might no longer be with us) due to their audible affliction to ‘ping’. Single use plastic bathroom cups completed the utopian experience. Upon checkout, I was greeted with the ‘How was your stay?’ gambit, just to finish me off. Wow, that was a unique experience. I was not inclined to say “ Well….” - this chain is not, and will not do anything to make this a better place to stay. The incredible edifice they have acquired has a huge appetite for improvement to achieve a decent standard, but profit outranks any call to arms.
2023 年 11 月入住 1 晚
Management 于 2023年11月9日 的回复
Thank you for your review Great use of words

8/10 还可以

David

与配偶出行
满意：服务设施
The vaulted ceiling in the reception area is a nice feature.
2023 年 11 月入住 1 晚
Brenton 于 2023年11月9日 的回复
Thank you All the best!

6/10 一般

真实旅客

满意：客房舒适度，清洁度
ok
I wanted to fall in love with this place. It looked gorgeous on the outside and the grounds were lovely. The desk clerk was friendly checking in. But getting to our room was difficult with luggage. Hallway turns and several doors and staircases. The room itself was shabby. The wallpaper was peeling and it just overall looked tired. Breakfast the next morning -- for a charge -- was not the best and the sausages gave me indigestion. I think they were a little "off". I had to search out a pharmacy to purchase an antacid. Probably would not recommend.
2023 年 10 月入住 1 晚
BD 于 2023年11月9日 的回复
Thank you for your reviewI do take all feedback seriusly. Please if you could contact the hotel directly, so I can look more into your review. Kind Regards Brenton

10/10 超赞

Tatiana

2023 年 10 月入住 1 晚

10/10 超赞

Patricia

2023 年 10 月入住 1 晚

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stuff!
Wonderful sight, lovely staff and good service.
2023 年 9 月入住 4 晚
BD 于 2023年11月9日 的回复
Glad you enjoyed the service.Hope to welcome you back to the Lodge in the near future. Kind Regards Brenton

10/10 超赞

Karel

满意：住宿条件和设施
Gem of a place!
This was a stunning old palatial character building and grounds. Wonderful and helpful staff. Good food and beverages. Really enjoyed our two nights.
2023 年 9 月入住 2 晚
Brenton 于 2023年11月9日 的回复
Thank you for your positive feedback. Best wishes

10/10 超赞

Elaine

Just one over overnight relaxing time good food
2023 年 9 月入住 1 晚

10/10 超赞

Ana María

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Muy buena opción
Bonita experiencia de estar en una propiedad con tanta historia
2023 年 9 月入住 1 晚

4/10 很差

Iselina

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Come for dinner, but do not stay overnight
Before I get into the experience of staying at the property, I will say that the bar/restaurant staff were amazingly helpful and friendly; the food was wonderful, as well. If I was only reviewing them, I would give it full marks. The hotel, itself, though, was very disappointing. From the start, we were concerned, as the parking lot and surrounding green space if full of garbage and poorly cared for. Once we entered the hall near our room (17), we noticed a strong moldy, musty smell that got worse inside our room. The room itself was in need of not only a deep cleaning (the bathroom, in particular, had not been cleaned well for some time and had visible mold and built-up dust) as well as renovation (carpet stains, wallpaper stains). We stay in historic hotels whenever possible and can say with certainty that the issues were not what one would expect from a property being older, but were actually issues of poor cleaning and upkeep. As an indicator of the shoddy state of the rooms, the bedside lamps are not plugged in, as there are no outlets and the hotel has not seen fit to bring in extension cords or other solutions, but simply leaves a non-functional light for people to suffer through. We were only booked for one night and we were exhausted upon arrival; otherwise, we would have demanded a refund and gone elsewhere. Save yourself the disappointment. Go for dinner, which is highly enjoyable, and stay elsewhere.
Garbage on lawn around parking area
"Quality" of the rooms -- bedside lamps aren't plugged in, as there are no outlets nearby and no one has remedied this.
Visible mold and lack of cleaning around the shower
Baseboards in the bath, right by the door, showing the overall lack of thorough cleaning
2023 年 9 月入住 1 晚
Management 于 2023年09月10日 的回复
I am sorry we have not managed to meet your expectations

4/10 很差

George

不满意：员工和服务
Wonderful location but don't expect service
Wonderfull location and setting, Service in the evening was outstanding However morning was a different story, We came down for breakfast (as booked) the place was totally empty -No reception, No guests ,No staff in restaurant, After waiting 20 minutes with only a flask of luke warm coffee available 3 young ladies arrived into the dining room and still no staff or service and no one in reception, Searching around we found a woman who proved very rude indeed and clearly having no customer service training or intent said she had been busy elswhere and harshly demanded that I return to the dining room,there demanding we sat at the window table as we were at a table set for dinner asking which one (as there were 5 windows) she became even more and aggressive, the the 3 ladies then tried to move to window tables. which only had 2 seats,they were instructed to stay at the larger table, As a point of interest there were approx 20 tables in the room no staff no assistance and some tables with dirty linen and no cutlery , with only 5 guests requiring 2 tables was it really an issue where anyone sat? Even though we had been waiting for a very long time she took the orders for the 3 ladies and we were left to wait a further 15 minutes at which point the ladies had left that presented as breakfast and left the dining room , we thought a simple 3 egg omelette may be quick and easy, we were presented with what appeared to be a pancake base with a thick layer of cheese swimming in oil
2023 年 9 月入住 1 晚
Management 于 2023年09月10日 的回复
Sorry we couldnt meet your expectations

2/10 糟糕

Genene

不满意：清洁度
2023 年 9 月入住 1 晚

10/10 超赞

Christine

2023 年 8 月入住 1 晚
BD 于 2023年08月26日 的回复
Thank yor such a positive review.Best wishes

6/10 一般

Martyn

商务旅客
2023 年 8 月入住 2 晚
BD 于 2023年08月26日 的回复
Thank for your reviewHope to welcome you back in the near future Kind Regards Brenton

10/10 超赞

Elaine

2023 年 8 月入住 2 晚
Brenton 于 2023年08月10日 的回复
Dear Elaine Thank you for your positive review Hope to welcome you back to Bestwood Lodge very soon Best wishes

8/10 还可以

Abdullateef

满意：清洁度、员工和服务、服务设施
Lovely and convenient
2023 年 7 月入住 1 晚
Brenton 于 2023年08月10日 的回复
Glad we were able to meet your expectations All the best Management

6/10 一般

Lurine

团体旅客
不满意：清洁度
Weekend stay
Staff to endure that the room is cleaned. Inside thevwardrobe was dirty, the rail and the hangers. lnside the bedsides draws were dirty. The cleaner only emptied the dirty basket in the bedroom and not the one in the bathroom. The window in the bathroom was dirty. The bath was too small hence when having a shower the curtain around the bath was touching my body when the shower was on.
2023 年 6 月入住 2 晚
Brenton 于 2023年08月4日 的回复
Hi Lurine Sorry to read that your stay wasn't pleasant. I have check the duty manager handover whilst you stayed with us and nothing was reported at check out. I do take all form of feedback seriously and would like to offer my sincere apologies for the mishaps your experience at your weekend stay. I have noted the room you stayed in and have asked my Head Housekeeper and Maintenance team to have a look at the points you have raised.

10/10 超赞

Esther

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Birthday weekend stay
We had a wonderful stay at Bestwood Lodge staying in the King James room. A beautiful room with a balcony overlooking the gardens. Had a meal in the restaurant and the food was delicious. The lodge is a beautiful building with lovely gardens. Linda and Graham were so friendly and helpful. They looked after us very well. Want to go back very soon!
2023 年 6 月入住 1 晚
Brenton 于 2023年08月4日 的回复
Dear Esther Thank you for your wonderful review.Hope to welcoming you back to the hotel in the near future.

10/10 超赞

Peter

满意：清洁度、员工和服务、住宿条件和设施
2023 年 6 月入住 2 晚

2/10 糟糕

Rob

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Don’t bother
Zero value for money ! The bedrooms are beyond tired . I’m amazed at what looked to be a great hotel from the outside was so poor on the inside . We paid £130 for the evening and it’s a £60 room at best . We didn’t even stay for breakfast . The hotel has been left for that long and I would estimate over 30 years that it’s probably too costly for any investor to put any money into it .
2023 年 6 月入住 1 晚
Brenton 于 2023年08月4日 的回复
Dear Rob Bestwood Lodge is a historical venue/building and since I have been here we have being constantly doing repair and refurbishment to our bedrooms, restaurant, bar area and suites. However there are some historical and old style we hope to main whilst providing a high standard and bespoke service.Also due to no specification to your feedback I could replied to - sadly. All best Wishes.

10/10 超赞

Neville

2023 年 6 月入住 1 晚

8/10 还可以

Magdalena

2023 年 5 月入住 1 晚

10/10 超赞

Eileen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Loved our visit here!
What a special find on our road trip around England! On short notice, we were able to book a room for one night. The room was spacious and the bed comfortable. Little touches like bottled waters, biscuits, etc were nice extras. The hotel itself has an interesting history & the grounds are lovely for taking a walk, having a drink on the terrace, or just enjoying some sun. The hotel is in need of some restoration and updates, and hopefully that will happen soon so that she will shine again.The staff were so gracious and helpful, and we thoroughly enjoyed chatting with them. Dinner was delicious and we enjoyed relaxing in the lounge in the evening.
2023 年 5 月入住 1 晚

10/10 超赞

Holiness

2023 年 5 月入住 1 晚

10/10 超赞

Shareet

与家人出行
满意：员工和服务
The staff are very friendly and accommodating. Had a pleasant stay. The room was very spacious which was very nice. Only downside was there is no fridge in the room and there were cobwebs in some parts of the room. The breakfast was very basic as there was not alot of choice for us. It would help if there was more different types of bread available eg seeded or sourdough bread.
2023 年 5 月入住 2 晚

8/10 还可以

JUSTYN

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful grounds, great food, lovely staff! Definitely would stay here again. Would recommend to friends.
2023 年 5 月入住 1 晚

10/10 超赞

Scott

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 4 月入住 1 晚

10/10 超赞

Pasquale

2023 年 3 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 2 月入住 1 晚

10/10 超赞

Sarah

2023 年 2 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful
We stayed in the beautiful King Charles suite. The hotel and grounds are beautiful as was the room. It had a separate sitting area with a second tv and tea making facilities. The bed was huge and very comfortable. The bathroom was enormous with a twin shower.
2023 年 1 月入住 1 晚
Brenton 于 2023年03月2日 的回复
Thank you for your feedback Looking forward to welcoming you to Bestwood Lodge in the near future.

6/10 一般

Gemma

与配偶出行
满意：服务设施，员工和服务
Staff are really friendly but it's just a shame the building is going to ruin. It has a beautiful setting.
2023 年 1 月入住 1 晚
Brenton 于 2023年03月2日 的回复
We are grateful for your feedback on the staff.All the best

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 11 月入住 2 晚

4/10 很差

Sudarshan

与家人出行
满意：员工和服务
不满意：住宿条件和设施，服务设施
Breakfast - very average. The room was tired, shower takes so long to work.
2022 年 11 月入住 1 晚

8/10 还可以

Paul

满意：清洁度、员工和服务、住宿条件和设施
2022 年 8 月入住 1 晚

10/10 超赞

Beverly

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Amazing staff very helpful. Stayed with elderly mother and uncle who walked into reception with walking sticks. Receptionist immediately changed both rooms to lower level as no lift in hotel. Beds were very comfortable and had great nights sleep. Loved it so much I have booked for another stay in October.
2022 年 8 月入住 1 晚

8/10 还可以

Neil

与家人出行
满意：员工和服务、住宿条件和设施、客房舒适度
Beautiful historic building and gardens, room needed a bit of a clean but ok
2022 年 7 月入住 1 晚

10/10 超赞

John

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 6 月入住 1 晚

10/10 超赞

Vikramditya

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely Historic Hotel in Beautiful Grounds
Lovely historic hotel. We had a large room with huge beds and a lovely bathroom Really gret they had kettle tea coffee and biscuits. People were friendly. Need to be aware there is no lift though. My wife is not too strong and struggled with the stairs. But good stay overall.
2022 年 6 月入住 1 晚

8/10 还可以

Henry

满意：员工和服务
Under new owners so give them a chance
We have good memories of this place as we honeymooned here almost 3 decades ago and daughter was married here. You have to bear in mind that this place was built in the 17th century by Charles 2nd for his mistress Nell Gywnn so the place has Class !. But it's a bit shabby around the edges although it does have location, location, location. So you can't fairly compare this hotel against boring modern rabbit hutch premises. Go for the superior named rooms though not the plain numbered also ran boxes. Only complaint we made was there were gravy stains on the breakfast milk jug. Under new mgmt having just been bought out from Best Western so give the new mgmt time to knock heads and crack the whip a bit over the staff !.
2022 年 5 月入住 1 晚

2/10 糟糕

Carl

2022 年 5 月入住 1 晚

8/10 还可以

Geeta

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful historical feel around the building. Only downside is that there’s no lifts so had to lug our luggage up the stairs.
2022 年 5 月入住 2 晚

8/10 还可以

Madeleine

2022 年 5 月入住 1 晚

2/10 糟糕

PAUL

商务旅客
不满意：住宿条件和设施
Very poor customer service
I was in room 10 and starting around 11 pm building work started in the dining room below and continued to 5 am !!!! Why this room was used during the building work is unbelievabletere were spare rooms
2022 年 5 月入住 1 晚

2/10 糟糕

Glenn

2022 年 5 月入住 1 晚

2/10 糟糕

Janine

2022 年 4 月入住 1 晚

8/10 还可以

Russell

满意：员工和服务、住宿条件和设施、客房舒适度
2022 年 4 月入住 1 晚