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巴亞爾塔悅宜灣全包式住宿的評價

3.5 out of 5
巴亞爾塔悅宜灣全包式住宿
Av. de los Cocoteros s/n, Lote LL-Cond-Maestro FI, Nuevo Vallarta, NAY

評價

8.4

很好

10 分評分，優異；2323 則評價中有 1199 則" "
8 分評分，不錯；2323 則評價中有 632 則" "
6 分評分，一般；2323 則評價中有 300 則" "
4 分評分，欠佳；2323 則評價中有 96 則" "
2 分評分，很差；2323 則評價中有 96 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

8.8/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

Maria Luisa

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My husband and I recently spent an unforgettable vacation at the a RIU Vallarta All-Inclusive Resort, and it was nothing short of perfect. From the moment we arrived, we were treated like royalty, with every detail meticulously taken care of to ensure our stay was flawless.The buffet was a feast for the senses with its vast array of fresh and flavorful options. We appreciated the all-inclusive feature, which allowed us to indulge without any worries.The service was impeccable throughout our stay. The staff was warm, friendly, and always ready to assist with a smile.
於 2024 年 5 月住了 3 晚

6/10 一般

MELISSA

家人同遊, 伴侶同遊
讚好：整潔度、設施服務和住宿狀況
El personal en los restaurantes excelente servicio muy amables y serviciales, pero los de seguridad en las albercas fue muy desagradable, nos llamaron la atención por comer alrededor de la alberca y lo entiendo, es de sentido común, lo que fue muy chistoso es que cerca de nosotros estaban unos estadounidenses comiendo hamburguesas dentro de la alberca y a ellos los dejaron estar ahí tirando la comida en la alberca mientras comían y no les dijeron nada, y yo lo veo como racismo, o sea que ellos pueden hacer todo hasta fumar en áreas indebidas son decirles nada, jamás volveré a visitar ese hotel, y yo no porque no me hayan dejado hacer lo mismo, sino por el trato tan evidente que experimenté.
於 2024 年 5 月住了 3 晚

10/10 優異

Lisset

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Todo excelente
於 2024 年 5 月住了 4 晚

10/10 優異

Oswaldo

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was very good the resort was super clean and staff always very nice and friendly
於 2024 年 5 月住了 5 晚

8/10 不錯

Luis Enrique

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The personnel were very helpful and attentive to our necessities.

10/10 優異

Fransico

讚好：整潔度、職員與服務、設施服務和住宿狀況
Always visit this resort and have a great vacation Will definitely be back.
於 2024 年 5 月住了 14 晚

10/10 優異

Aaron Christian

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great for Spanish or English speakers. Lots of dining options, 4 pools, lots of bars, bunch of restaurants enough to try something different every night up to 5 nights! Beach had tons of things to do and felt very safe. There were events scheduled throughout the day every day. Would definitely recommend!
於 2024 年 5 月住了 7 晚

6/10 一般

Daniel

家人同遊
不滿：整潔度
Se activo la alarma en la habitacion a las 3 am pero nunca supe de que era, nadie dio explicaciones mala comunicacion
於 2024 年 5 月住了 5 晚
Hotel Riu Vallarta 於 2024年5月24日的回應
Estimada Daniel,Muchas gracias por alojarse con nosotros.Lamentamos mucho leer su descontento.Nuestras alarmas antiincendios percibieron un problema en el hotel y nuestro equipo de investigación de incendios actuó en consecuencia.Por favor, acepte nuestras disculpas por cualquier molestia.Haremos lo que esté a nuestro alcance para trabajar para ofrecer la mejor experiencia y esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro para impresionarle.Atentamente,Hotel Riu VallartaOnline Reputation Management

10/10 優異

Luis Enrique Morales

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very honest employees We lost a wallet with a sustancial amount of money and it was returned to us.
於 2024 年 5 月住了 5 晚

8/10 不錯

Destiny

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The food was awful . . . Liked the area and the staff was amazing
於 2024 年 5 月住了 5 晚

2/10 很差

Emmille

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The receptionist we had was named Alma. She had a burn or scar above her lip and she was so rude. No smile throughout the entire interaction. My fiancé and I misplaced our towel card and she made us feel horrible for it. This was the first time I have ever been treated this way by a hotel staff. It left such a bad taste in our mouthes and discourages us to visit Vallarta again because of her poor customer service. The towels were old and run down. Red flag that they were not white. The rooms were so noisy and it was very hard to sleep at night. The food was the worst part of this trip. Nothing tasted appetizing. By far the worst food experience I’ve had in Mexico and I ve been to so many resorts. Definitely never coming back to this place.
於 2024 年 5 月住了 3 晚

10/10 優異

Bacilio

家人同遊, 親子同遊
讚好：整潔度和設施服務
Excelente servicio,todo muy limpio queremos Regresar
於 2024 年 5 月住了 4 晚

6/10 一般

Lauren

多人同遊
讚好：整潔度
It’s a great location and nice resort. Food offerings and entertainment could be improved.
於 2024 年 5 月住了 4 晚
Hotel Riu Vallarta 於 2024年5月23日的回應
Dear Lauren,The best reward is to learn that you had a nice time.Thank you very much.Nevertheless, we will forward your comment to the management.We very much look forward to seeing you again.Kind Regards,Hotel Riu VallartaOnline Reputation Manager

10/10 優異

Natalia Ivanovna

讚好：整潔度
於 2024 年 5 月住了 8 晚

4/10 欠佳

Hamid

伴侶同遊
不滿：住宿狀況
Many many aspects. From the age of the property to charges for just about everything m, lack of good food and watered down drinks, even beer. Just a very low rating for an all inclusive property. Very good for those who have never stayed in an all inclusive. But for those who have experienced it, this was sad.
於 2024 年 5 月住了 3 晚
Hotel Riu Vallarta 於 2024年5月22日的回應
Dear Hamid,Thank you for sharing your thoughts with regards to your recent stay.It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we can assure that we do check daily our food offer, combining quality and variety catering for all tastes. Please note that, as stated on our website, concerning beverages, we have international drinks with top brands 24 hours a day and regularly restocked minibar and liquor dispenser. However, the effect of alcohol on people can vary, since it depends on the person’s life style, age and health. We are very sorry to learn of your discomfort.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu VallartaOnline Reputation Manager

10/10 優異

Felix

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent service,friendly stuff and super clean ,good entertainment and excellent food.
於 2024 年 5 月住了 5 晚

10/10 優異

thomas

讚好：整潔度、職員與服務和住宿狀況
Had a great time. The staff was excellent.
於 2024 年 5 月住了 7 晚

10/10 優異

Rodolfo Jr

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent service, staff is very nice and friendly.
於 2024 年 5 月住了 4 晚

10/10 優異

Irma Bravo

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean
於 2024 年 5 月住了 7 晚

10/10 優異

Hector Josue (Elk Grove)

親子同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The food at the Buffet was excellent. The drinks were great and the staff was exceptional.
於 2024 年 5 月住了 5 晚

8/10 不錯

Francisco

讚好：住宿狀況
El acceso desde el estacionamiento es largo.
於 2024 年 5 月住了 3 晚
Online Reputation Manager 於 2024年5月22日的回應
Apreciado Francisco,Le agradecemos, en nombre de todo el equipo, su valoración tan positiva, pues, resulta muy motivador para nosotros, saber que vamos en la dirección correcta.No albergue ninguna duda, ya que realizamos el seguimiento de sus observaciones y las trataremos con los departamentos pertinentes.Deseamos que, pronto, nos vuelva a elegir para pasar unos días entre nosotros y, vivir así, una nueva inolvidable experiencia.Le esperamos!Cordialmente, Hotel Riu VallartaOnline Reputation Manager

10/10 優異

J.salud

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Es muy bueno el servicio
於 2024 年 5 月住了 4 晚

10/10 優異

Nataliya M

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I loved this property! Very clean resort with a nice beach and plenty of food choices and activities. I missed the foam party but made it to the neon party that was next door at the Jalisco.. family friendly and lots of fun for all ages. My only complaint is the noise. The walls are paper thin. There were people that stayed up until 5 am two nights in a row… running around, shouting and yelling.
於 2024 年 5 月住了 7 晚

10/10 優異

Stefan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Kind staff..todo excellente...my 2 nd time here and not the last one...
於 2024 年 5 月住了 7 晚

4/10 欠佳

SCOTT

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Horrible food
於 2024 年 5 月住了 5 晚
Online Reputation Manager 於 2024年5月17日的回應
Dear SCOTT,Thank you very much for staying at Riu and for sharing your feedback with us.We are sorry you were not entirely satisfied with the food choices as we give great importance to meet all guests expectations. We really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu VallartaOnline Reputation Manager

10/10 優異

Svetlana I

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Had a good vacation, thank you
於 2024 年 5 月住了 8 晚

8/10 不錯

Miguel

親子同遊
讚好：整潔度、職員與服務和住宿狀況
The staff in all areas is great in guest service.the one thing we weren’t satisfied with was, the entertainment.thus is our second visit to this resort , the first time was last year in April. I noticed that the entertainment staff was a smaller group.you had new faces ,but missing some of your most talented people. I understand that people come and go in this industry for different reasons.however it should always be to excel. I am not trying to take anything away from the the entertainers they do work very hard , but I do feel like there’s something missing and too much karaoke.one night there was an interruption of a show due to “technical difficulties “ but never brought it back,they went to karaoke instead. I will continue to be a guest at your resorts but I just wanted to let you know how I feel.
於 2024 年 5 月住了 7 晚
Online Reputation Manager 於 2024年5月22日的回應
Dear Miguel,Thank you so much for leaving us your wonderful opinion. Without you, our work would be meaningless.Rest assured, we will take your observation into account and discuss it with the relevant departments.We look forward to seeing you in this, your second home, to offer you an even better stay.See you soon. Yours faithfully,Hotel Riu VallartaOnline Reputation Manager

6/10 一般

Edward

伴侶同遊
讚好：整潔度
Out of town area. No hot tubs. Staff not as friendly as other resorts we’ve stayed. Music loud and starts at 945 pm.
於 2024 年 5 月住了 5 晚
Hotel Riu Vallarta 於 2024年5月17日的回應
Dear Edward,We really appreciate you taking the time to share your feedback with us.Nonetheless, we are disheartened to read that your stay was overshadow by the negative aspects and that you were unable to feel entirely relaxed during your time with us.We will do what we can within our power to work on these issues, your impressions will be shared with our team and we hope we have the opportunity of welcoming you back in the future to impress you.Best Regards,Hotel Riu VallartaOnline Reputation Manager

6/10 一般

Sadie

讚好：職員與服務
於 2024 年 5 月住了 7 晚

10/10 優異

Carmen

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Esta es mi primera vez en Riu Vallarta. La verdad quedé impresionada por el buen servicio que ofrecen. Los meseros son muy amables. Pudimos comer en todos los restaurantes sin ningún problema. Solo que para el Steak House restaurante tienes que estar antes de que abran porque ese si se llena. La playa está limpia y tranquila. Hay bastantes sillas alrededor de las albercas y en la playa.
於 2024 年 5 月住了 4 晚
Online Reputation Manager 於 2024年5月20日的回應
Apreciada Carmen,Muchas gracias por sus bonitas palabras y por su fantástica valoración.¡Estamos muy contentos de que haya pasado unas buenas vacaciones con nosotros!Esperamos volver a darle la bienvenida, muy pronto, en alguna de nuestras instalaciones.Con nuestros mejores deseos, quedamos a su entera disposición.Cordialmente, Hotel Riu VallartaOnline Reputation Manager

10/10 優異

Diego

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Buen servicio y zona.
於 2024 年 5 月住了 3 晚
Online Reputation Manager 於 2024年5月21日的回應
Apreciado Diego,Nos ha sido muy grato leer sus amables observaciones y saber, que ha valorado de forma tan positiva distintos aspectos del hotel que han contribuido a que su experiencia, haya sido realmente muy buena.Deseamos, que pronto, vuelva a visitarnos y poder ofrecerle una nueva e inolvidable experiencia entre nosotros.¡Le esperamos!Cordialmente, Hotel Riu VallartaOnline Reputation Manager

8/10 不錯

Cesar

讚好：整潔度、職員與服務和住宿狀況
Fun.
於 2024 年 5 月住了 3 晚
Hotel Riu Vallarta 於 2024年5月17日的回應
Dear Cesar,We definitely have the best guests. Thank you very much for your kind feedback, also on behalf of our lovely staff. It is very pleasing to read that you enjoyed your holiday. We hope to see you again! Kindest Greetings, Hotel Riu VallartaOnline Reputation Manager

8/10 不錯

Manuel

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
it was nice and clean, the employees were nice, plenty of food and drinks
於 2024 年 5 月住了 6 晚

8/10 不錯

Muska

讚好：職員與服務和住宿狀況
We had amazing time, would most definitely recommend it to anyone who is interested in visiting that area.
於 2024 年 5 月住了 7 晚

8/10 不錯

HECTOR

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
La mayoría del personal en las áreas de alimentos tuvo buena actitud, sin embargo en algunos momentos en ciertas áreas muy específicas ojalá el personal fuera más amable y servicial, ya que en ocasiones fue grosero con los clientes o comensales; Ojalá que los restaurantes de especialidades se manejaran por reservaciones vía su App, en 2 ocasiones llegaba y me comentaron que ya no había lugar por que estaban ya FULL ese día aunque aún eran las 7:00 pm; otro día fui más temprano a hacer fila 5:00 y tuve que entrar en ese momento a "cenar"; si manejaran los restaurantes por reserva ya uno podría llegar a la hora agendada y previamente programarse.
於 2024 年 5 月住了 5 晚
Hotel Riu Vallarta 於 2024年5月16日的回應
Estimado Héctor, Muchas gracias por hospedarse con nosotros.Como creemos firmemente que los huéspedes son lo primero, nos entristece saber que no quedó completamente satisfecho con su reciente estancia y que hubo algunos aspectos que ensombrecieron su experiencia.Hemos transmitido sus preocupaciones al departamento de gestión para un seguimiento adecuado y esperamos sinceramente que nos dé otra oportunidad para darle la bienvenida de nuevo y compartir una experiencia perfecta.Saludos cordiales, Héctor,Hotel Riu VallartaOnline Reputation Management

10/10 優異

Irma

讚好：整潔度、職員與服務和住宿狀況
—-
於 2024 年 5 月住了 3 晚

6/10 一般

Laura

於 2024 年 5 月住了 3 晚

8/10 不錯

Jordan

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a blast lots of entertainment
於 2024 年 5 月住了 5 晚
Online Reputation Manager 於 2024年5月17日的回應
Dear Jordan,We appreciate your kind words. Your comments are very valuable to us and we are glad that you have enjoyed the services provided.We look forward to welcoming you again soon.Best regards,Hotel Riu VallartaOnline Reputation Manager

10/10 優異

Douglas

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The friendliness and kindness of the staff is a good reason to keep this hotel as the first option to stay in Puerto Vallarta.
於 2024 年 5 月住了 4 晚
Online Reputation Manager 於 2024年5月16日的回應
Dear Douglas,It is great to know that you enjoyed your stay with us.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu VallartaOnline Reputation Manager

10/10 優異

James (Greenwood)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I have stayed at many expensive all inclusive resorts in Mexico. This was by far the most bang for my buck. I am a resort snob and this place far exceeded by expectations for a basic Riu. Highly recommend!
於 2024 年 5 月住了 7 晚
Hotel Riu Vallarta 於 2024年5月17日的回應
Dear James,We are very grateful for your excellent feedback, it makes all our efforts worthwhile.It is wonderful to read you liked it. Thank you very much on behalf of our team.It will be lovely to host you again.Loving Regards!Hotel Riu VallartaOnline Reputation Manager

10/10 優異

María

讚好：住宿狀況
於 2024 年 5 月住了 3 晚

10/10 優異

Gayle

讚好：整潔度、職員與服務、設施服務和住宿狀況
I really enjoyed staying at the Riu Vallarta. Everything about it was great. I think it’s the first all inclusive that I’ve had a cold refrigerator and hot water in my shower and I’ve been to lots of all inclusive so those were we’re just the cherry on top. Going back in two months and looking forward to it!😄
於 2024 年 5 月住了 7 晚
Online Reputation Manager 於 2024年5月15日的回應
Dear Gayle,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu VallartaOnline Reputation Manager

8/10 不錯

Juan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy access to the beach.But the only problem what I see is there is not much service on the beach side it was only one waiter for many people. The food is superb there I do recommend it to anyone who wants a relaxing time.
於 2024 年 5 月住了 3 晚

8/10 不錯

OLGA

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall very good
於 2024 年 4 月住了 7 晚
Hotel Riu Vallarta 於 2024年5月13日的回應
Dear Olga,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon!Kindest wishes, Olga,Hotel Riu VallartaOnline Reputation Manager

6/10 一般

Graciela

伴侶同遊, 多人同遊
讚好：整潔度和職員與服務
Overall basic all-inclusive resort. The food was not enjoyable at all. Was hoping for more authentic cuisine, but what can you expect from Buffet style food.
於 2024 年 5 月住了 5 晚
Hotel Riu Vallarta 於 2024年5月10日的回應
Dear Graciela,Thank you for sharing your thoughts with regards to your recent stay.It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. We will do the follow up internally.We hope you are not deterred from choosing to stay with us again in the future.Best Regards,Hotel Riu VallartaOnline Reputation Manager

6/10 一般

Dalia

讚好：整潔度和職員與服務
於 2024 年 5 月住了 4 晚

8/10 不錯

Brady

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Steak house and Italian restaurant were good. Buffet was so so. Pool areas were excellent. Staff was amazing. Rooms were fair, and Also really noisy from the mechanical stuff, refrigerator and AC. You won’t sleep well if noises disturb your sleep easily. All and all I give it 8/10.
於 2024 年 5 月住了 5 晚
Hotel Riu Vallarta 於 2024年5月15日的回應
Dear Brady,Thank you for taking the time to provide us your feedback on your stay at our property. We cannot thank you enough for your positive ratings.We are truly sorry to read of your dissatisfaction and we never wish for our guests feel any discomfort.We have noted your review to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Best Regards,Hotel Riu VallartaOnline Reputation Manager

2/10 很差

Abraham

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
The property is nice and the rooms are nice minus multiple boogers we found on our walls. After reading many reviews we were excited about the food but it was actually awful. The pastries tasted as if they had been sitting out for about a week. When we arrived we were informed there was no room service available although during booking it says there is. The only option for 24 hour food or drinks is the sports bar meaning you would have to leave your room and go down to the lobby. The do not do water bottles which I can appreciate but their water often tasted very bad leading to many days of dehydration during my stay. Overall will not be going back.
於 2024 年 5 月住了 5 晚
Hotel Riu Vallarta 於 2024年5月10日的回應
Dear Abraham,Thank you for sharing your thoughts with regards to your recent stay.It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. We are very sorry to learn that you were disappointed with some aspects of your experience.We will do the follow up internally.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu VallartaOnline Reputation Manager

10/10 優異

J trinidad

親子同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
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於 2024 年 5 月住了 5 晚

10/10 優異

CECILIA

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Nuestra estancia estuvo muy a gusto, la comida rica y la animación muy buena, lástima que la fiesta acaba muy temprano, en conclusión si volveríamos
於 2024 年 5 月住了 3 晚
Online Reputation Manager 於 2024年5月8日的回應
Apreciada CECILIA,Nos alegra profundamente haber tenido la oportunidad de leer sus amables comentarios y saber que ha destacado positivamente varios aspectos del hotel que han enriquecido su experiencia. Esperamos con ansias su próxima visita, con la esperanza de ofrecerle una vez más una experiencia verdaderamente memorable en nuestras instalaciones. Estaremos encantados de recibirle.Cordialmente, Hotel Riu VallartaOnline Reputation Manager