室外泳池；泳池傘、躺椅
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維拉德爾帕馬法拉明苟斯海灘度假村的評價

4 out of 5
維拉德爾帕馬法拉明苟斯海灘度假村
Paseo Cocoteros 750 Sur, Condominio Maestro Flamingos, Nuevo Vallarta, NAY

評價

8.0

很好

10 分評分，優異；1004 則評價中有 468 則" "
8 分評分，不錯；1004 則評價中有 276 則" "
6 分評分，一般；1004 則評價中有 118 則" "
4 分評分，欠佳；1004 則評價中有 68 則" "
2 分評分，很差；1004 則評價中有 74 則" "

9.0/10 

整潔度

8.4/10 

職員與服務

8.2/10 

設施服務

8.8/10 

住宿狀況

8.4/10 

環保程度

評價

2/10 很差

Megan

伴侶同遊
不滿：整潔度和職員與服務
The resort itself is okay. But checking in was an absolute nightmare. Someone with the resort told us to check out of our other resort next door early and they would get us in early… we got there at 9:30 am and they kept giving us a different time that our room would be ready. We didn’t get into our room until 4:30pm. Just to find out that they put us until a room with two double beds instead of one king sized bed like I paid for. For the amount of money I paid to stay here, I am extremely disappointed.
於 2024 年 4 月住了 1 晚
The General Management 於 2024年4月29日的回應
Dear Megan, Your feedback is valuable, and I will ensure that this information is passed on to the relevant departments to improve our services.We strive to provide a seamless and enjoyable experience for all our guests, and we apologize for falling short in your case. Please know that we take your concerns seriously, and we will work diligently to address them and prevent similar issues from happening in the future. We appreciate your understanding and hope to have the opportunity to make it up to you in the future.Best Regards,Roberto Gomez, Villa del Palmar Flamingos

10/10 優異

Tara

讚好：設施服務
Excellent
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月26日的回應
Dear Tara, I'm glad to hear that you had an excellent experience! If there's anything specific you'd like to share or if you have any questions, feel free to let me know. I'm here to help!Best Regards, Roberto Gomez, General Manager Villa del Palmar Flamingos

8/10 不錯

Erik

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 4 月住了 10 晚
General Manager 於 2024年4月26日的回應
Dear Erik, I'm glad to hear that you had an excellent experience! If there's anything specific you'd like to share or if you have any questions, feel free to let me know. I'm here to help!Cordially, Roberto Gomez General Manager Villa del Palmar Flamingos

10/10 優異

Jose

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice
於 2024 年 4 月住了 2 晚
The General Management 於 2024年4月8日的回應
Dear Jose, Thank you so much for choosing Villa Del Palmar Flamingos and for sharing your experience with us! It was a pleasure hosting you and your friends, and we're delighted to hear that you had a nice stay.Best Regards, Miguel VelascoGeneral Manager Villa del Palmar Flamingos

10/10 優異

Steven

讚好：整潔度、職員與服務、設施服務和住宿狀況
Swimmable beach, beautiful rooms , beautiful view. Friendly staff
於 2024 年 3 月住了 2 晚
The General Management 於 2024年3月26日的回應
Dear Steven, Thank you for sharing your experience! We're delighted to hear that you enjoyed our swimmable beach, beautiful rooms, and stunning views. Our staff works hard to ensure every guest feels welcome and taken care of. We hope to welcome you back soon for another memorable stay!Cordialmente, Miguel Velasco General Manager Villa del Palmar Flamingos

10/10 優異

LuAnne

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful resort
於 2024 年 3 月住了 7 晚
General Manager 於 2024年3月26日的回應
Dear LuAnn, I'm glad to hear that you found the resort beautiful! If there's anything specific you'd like to know or discuss about the resort or if you have any questions, feel free to let me know. I'm here to help!Best Regards, Miguel Velasco General ManagerVilla del Palmar Flamingos

2/10 很差

Robert

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
staff was terrible
於 2024 年 2 月住了 7 晚
The General Management 於 2024年3月7日的回應
Dear Robert, Dear guest,We are sorry to hear about your disappointing experience during your recent stay at our resort. Providing excellent service is our top priority, and we regret that we fell short of meeting your expectations.Please know that we take your feedback seriously, and we will address your concerns with our team to ensure that we can improve and provide a better experience for all our guests in the future.We hope you will consider giving us another opportunity to exceed your expectations on a future visit. Sincerely,Miguel Velasco General Manager Villa del Palmar Flamingos

10/10 優異

Anthony

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
nice property, friendly staff, great breakfast buffet. only issue is the lack of lounge chairs at pool and beach and difficulty in obtaining one.
於 2024 年 2 月住了 21 晚
The General Management 於 2024年2月27日的回應
Dear Anthony,We're thrilled to hear that you enjoyed your stay with us, including our friendly staff and delicious breakfast buffet! We apologize for any inconvenience you experienced regarding the availability of lounge chairs at the pool and beach. We understand how important it is to have a comfortable place to relax, and we'll certainly take your feedback into consideration to improve our guest experience. Thank you for choosing our property, and we hope to welcome you back soon for another wonderful stay!Cordially, Miguel Velasco General Manager Villa del Palmar Flamingos

8/10 不錯

Cynthia

於 2024 年 2 月住了 5 晚
General Manager 於 2024年3月20日的回應
Dear Cynthia, We are happy to hear that your experience at our resort was excellent and that we met your expectations. We always strive to provide the best service and create unforgettable memories for our guests.We hope to see you again in the future for another amazing experience.Cordially, Miguel Velasco General Manager Villa del Palmar Flamingos

6/10 一般

Tiaanna

讚好：設施服務
Very disorganized at front desk with regards to specific questions and replies. Very hard core aggressive time share salespeople. Breakfast is not relaxing as most tables are attended by salesmen. Unless you’re a constant tipper, good luck getting something done. I got locked out outside of the patio one night. It was a frightening experience. Patio door malfunctioned. Although, was given a glass of wine for free to ease my anxiety. Lounge chairs are hoarded by most time share owners and tough to find one if you’re a guest by 9:00 am. Sometimes, they don’t even use the chairs. Staff knows who are huge extra tippers and who aren’t, so good luck getting anything with a smile. I noticed the change when I started tipping EXTRA. Tips have been charged, but one can tip extra. A guest is not informed about all that’s included in one’s package until the guest gets spits of info here and there from people. I’m sure as a time share member, my opinion is invalidated. Such a nice Resort, but run like no one knows what they’re doing, unless you’re a big EXTRA tipper. But, it is México after all. I can understand.
於 2024 年 1 月住了 14 晚
La Gerencia 於 2024年2月7日的回應
Dear Tiaanna, Thank you for sharing your feedback about your recent stay at Villa del Palmar Flamingos. We sincerely apologize for any inconveniences you experienced during your visit. We take your comments seriously and will address them with our team to ensure that we improve our services and guest experience.We hope to have the opportunity to welcome you back for a more positive experience in the future.Warm regards,Miguel Velasco General ManagerVilla del Palmar Flamingos

2/10 很差

Angela

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Terrible
於 2024 年 1 月住了 3 晚
General Manager 於 2024年2月1日的回應
Estimada Angela,Sentimos que su estadía en Villa del Palmar Flamingos no superará sus expectativas, sus comentarios nos hacen mejorar y reforzar nuestras áreas de oportunidades. Espero nos brinde la oportunidad en un futuro cercano de mejorar su experiencia de Villa del Palmar Flamingos. Cordialmente, Miguel Velasco General Manager Villa del Palmar Flamingos

10/10 優異

Kolaleh (salt lake city)

於 2024 年 1 月住了 8 晚
General Manager 於 2024年3月20日的回應
Dear Kolaleh, It's wonderful to receive your 5-star rating on Expedia! We are happy to hear that your experience at our resort was excellent and that we met your expectations. We always strive to provide the best service and create unforgettable memories for our guests.We hope to see you again in the future for another amazing experience. If you need anything else or have any additional comments, please do not hesitate to let us know, thank you for choosing our resort and for your valuable 5-star rating on Expedia!Best Regards, Miguel Velasco General Manager Villa del Palmar Flamingos

2/10 很差

Ramiro (Bensenville)

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Not only did we get checked-in late because resort was understaffed, but I was double-charged for my stay as well. I ALWAYS pay in advance with Expedia but when we got checked-in, they ran my credit card a second time without telling me what it was for. I assumed it was for incidentals but once I returned, I noticed two different charges from the same hotel. I reported/disputed it with my cc but the resort came back saying they didn't have a record of my original payment. I tried contacting them via Expedia messaging and over the phone, but they never followed up. This type of service is NOT what you'd expect from this type of "resort".
General Manager 於 2024年1月15日的回應
Dear Ramiro, Our goal is to provide a seamless and enjoyable experience for our guests, and it's clear we fell short of that during your visit.Rest assured, we are taking steps to prevent such occurrences in the future.If there's anything more you'd like to share or if you have additional concerns, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to make it right on a future visit.Thank you for your understanding.Best regards,Miguel Velasco General Manager Villa del Palmar Flamingos

10/10 優異

W.John

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Clean
於 2024 年 1 月住了 4 晚
La Gerencia 於 2024年1月8日的回應
Estimado John,Muchas gracias por su amable calificación, esperamos volverlo a ver pronto en nuestro resort Villa del Palmar Flamingos. saludos cordiales, Miguel Velasco General Manager Villa del Palmar Flamingos

2/10 很差

Susann

讚好：整潔度和住宿狀況
不滿：職員與服務
La Gerencia 於 2024年1月8日的回應
Estimada Susann,Muchas gracias por su amable calificación, esperamos volverlo a ver pronto en nuestro resort Villa del Palmar Flamingos. saludos cordiales, Miguel Velasco General Manager Villa del Palmar Flamingos

6/10 一般

Ryan

於 2023 年 12 月住了 4 晚
La Gerencia 於 2024年1月8日的回應
Estimado Ryan, Muchas gracias por su amable calificación, esperamos volverlo a ver pronto en nuestro resort Villa del Palmar Flamingos. saludos cordiales, Miguel Velasco General Manager Villa del Palmar Flamingos

4/10 欠佳

Arlett Elivier

親子同遊
讚好：職員與服務和住宿狀況
I rate this place 3 out of 10. Hortencia at the front desk was extremely kind and patient. We checked in on Christmas Day only to be told that we did not pay for the “all inclusive”. However, I specifically searched for all inclusive hotels which is how we came about in choosing this resort. The family and I had been traveling since 2am, so we were extremely tired and hungry checked in about 3-4pm. Hortencia tried calling Travelocity but no one answered so we ended up paying for “all inclusive” yet again. Reason I’m rating this hotel so poorly is because of room issues. 1. The phone did not work, it took 3 x of us complaining before it got fixed. The first time we complained they sent someone, he came and said they would need to replace the phone and never came back. 2. The bathroom fan did not work, there was a leak under the sink that soaked a bunch of our toiletries. We had to put towels down to try and catch some of the water that seemed to slowly pour out from under the sink and between the wall, but not sure exact location but towels were extremely soaked by the am - the leak never got fixed. 3. Two out of the 6 days we stayed at this hotel towels had blood stains, we complained they brought new ones - also, we were a family of 4 and sometimes we would only have 3 sets of towels, so having to call for an extra set was extremely annoying. Oh, the pool area. Towels were sometimes hard to come by. There never seemed to be enough chairs for everyone but we made it work.
於 2023 年 12 月住了 6 晚
La Gerencia 於 2024年1月5日的回應
Dear Arlett, Thank you for sharing your feedback about your recent stay at the resort. We're truly sorry to hear that your experience didn't meet your expectations. Your comments are valuable to us as we continually strive to improve our guests' experiences. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Cordially, Miguel Velasco General Manager Villa del Palmar Flamingos

2/10 很差

lu

於 2023 年 12 月住了 2 晚
The General Management 於 2024年1月4日的回應
Dear Lu, Your feedback helps us better understand the areas needing improvement to ensure a more comfortable stay for our guests in the future.We hope you might reconsider and provide us with another opportunity to exceed your expectations should you choose to stay with us again in the future. If there's anything we can do to make amends or address any outstanding concerns, please don't hesitate to reach out.Warm regardsMiguel Velasco General Manager Villa del Palmar Flamingos

10/10 優異

Dean

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved the location & staff . VIP access was a bonus . Would stay here again . Cheers
於 2023 年 12 月住了 6 晚
The General Management 於 2024年1月4日的回應
Dear Dean , It's fantastic to hear that you enjoyed both our location and the VIP access during your stay! We're delighted that our staff made your experience even better. We truly appreciate your kind words and recommendation. We can't wait to welcome you back for another wonderful stay. Cheers!Cordially, Miguel Velasco General ManagerVilla del Palmar Flamingos

2/10 很差

Anishkumar

家人同遊
不滿：職員與服務、設施服務和住宿狀況
We stayed for five nights during 2023 Christmas season. I would give ZERO stars if I could!!! We had booked a room with two queen beds, however, we were given a room with one bed and a sofa. Many people were smoking close to our patio and we couldn't use patio at all. There was frequent drilling noise above our room throughout our stay. On our second night, there was loud music from reception till 1am at night and we could not sleep at all. Customer service did not exist in most of our interactions. For example, when we went to La Trattoria restaurant, the waitress rudely said "There is no room FOR YOU". There are no vegetarian options at all in room service. If you are a vegetarian, good luck finding any decent choices. The whole place was super crowded and noisy. Overall, a terrible experience! We will NEVER stay here again!!
於 2023 年 12 月住了 4 晚
The General Management 於 2024年1月4日的回應
Dear Anishkumar, Rest assured, your comments have been shared with the relevant teams to address and improve upon these areas immediately. Your feedback helps us better understand the areas needing improvement to ensure a more comfortable stay for our guests in the future.We deeply regret that we could not provide you with a more enjoyable experience during your Christmas stay. We hope you might reconsider and provide us with another opportunity to exceed your expectations should you choose to stay with us again in the future. If there's anything we can do to make amends or address any outstanding concerns, please don't hesitate to reach out.Warm regards, Miguel Velasco General Manager Villa del Palmar Flamingos

10/10 優異

oscar

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
The General Management 於 2023年12月27日的回應
Dear Oscar, Thank you so much for taking the time to share your fantastic experience with us! We appreciate your recognition of his efforts.We can't wait to welcome you back for more memorable moments at our resort. Please feel free to reach out to us anytime you plan to return. Until then, safe travels and warm regards!Best Regards, Miguel Velasco General ManagerVilla del Palmar Flamingos

8/10 不錯

Shawna

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
The General Management 於 2023年12月27日的回應
Dear Shawna, Thank you so much for taking the time to share your fantastic experience with us! We appreciate your recognition of his efforts.We can't wait to welcome you back for more memorable moments at our resort. Please feel free to reach out to us anytime you plan to return. Until then, safe travels and warm regards!Best Regards, Miguel Velasco General Manager Villa del Palmar Flamingos

10/10 優異

ENRIQUE EFRAIN

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excelente atención, muy recomendable para familias
Excelente servicio de todo el Personal del Hotel: Julio en Concierge, Monse en la bienvenida nos explico todo en 5 min, los meseros también (Hector en el Snack). El restaurante buffete del desayuno esta muy bueno, con vista al mar. El Restaurante de Japonés también excelente.
於 2023 年 12 月住了 3 晚
La Gerencia 於 2023年12月20日的回應
Estimado Enrique, ¡Gracias por compartir tu experiencia en Villa del Palmar Flamingos!Nos alegra saber que disfrutaste de nuestro servicio excepcional y que nuestro equipo, incluyendo a Julio en Concierge, Monse en la bienvenida y nuestros meseros, añadieron valor a tu estancia. Su dedicación es fundamental para brindar una experiencia excepcional a nuestros huéspedes.Nos complace saber que encontraste nuestro restaurante bufé de desayuno maravilloso, con esa hermosa vista al mar. Además, es grandioso saber que disfrutaste de la experiencia culinaria en nuestro restaurante japonés.Esperamos poder darte la bienvenida de nuevo para ofrecerte más experiencias maravillosas y momentos memorables durante tu próxima visita.¡Saludos cordiales!Miguel Velasco Gerente General Villa del Palmar Flamingos

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
5 Night Stay
Nice pool. Nice beach. Excellent breakfast buffet. They were a little pushy trying to get us to go to one of their Time Share meetings which we didn't attend. We got a reasonable rate thru Hotels. Otherwise it would have been out of our price range. The room was amazing. Had a wonderful stay.
於 2023 年 12 月住了 5 晚
The General Management 於 2023年12月20日的回應
Dear Anonymous, Thank you for sharing your experience at Villa Del Palmar Flamingos!We're thrilled to hear that you enjoyed our beautiful pool, the pristine beach, and indulged in our excellent breakfast buffet. Our team works hard to ensure our guests have an exceptional stay.We hope to welcome you back soon for another fantastic getaway by the beach!Warm regards,Miguel Velasco General Manager Villa del Palmar Flamingos

10/10 優異

Susan

於 2023 年 12 月住了 3 晚
La Gerencia 於 2024年1月8日的回應
Estimado Susan Muchas gracias por su amable calificación, esperamos volverla a ver pronto en nuestro resort Villa del Palmar Flamingos. saludos cordiales, Miguel Velasco General Manager Villa del Palmar Flamingos

8/10 不錯

Shailesh

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Safety
於 2023 年 12 月住了 4 晚
General Manager 於 2023年12月18日的回應
Dear Shailesh, ¡Nada nos hace más felices que escuchar experiencias positivas! Esperamos poder recibirte nuevamente en el futuro para brindarte otra gran experiencia. ¡Gracias por tu comentario!Cordially, Miguel Velasco General Manager Villa del Palmar Flamingos

10/10 優異

Eduardo

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelente servicio y trato personal.
於 2023 年 12 月住了 4 晚
Gerente General 於 2023年12月16日的回應
Estimado Eduardo, Me alegra saber que recibiste un excelente servicio y atención personalizada durante tu estadía. ¡Nada nos hace más felices que escuchar experiencias positivas! Esperamos poder recibirte nuevamente en el futuro para brindarte otra gran experiencia. ¡Gracias por tu comentarioCordialmente, Miguel Velasco Gerente General Villa del Palmar Flamingos

4/10 欠佳

Maria

讚好：整潔度和住宿狀況
不滿：職員與服務
The checkin @220pm horrible experience, room wasn’t ready we being told by Adam )the only agent at the front desk that we have to come back later, long line, we have to live and comeback @ 8pm, finally room ready, the agent at the front desk female aroun 55old, very unfriendly, WIFI did not work, they request hold on a CC $5000pesos equal $250us dlls, ridiculous, no cash accepted at any restaurant or gift shop, I wont recommend it…
於 2023 年 12 月住了 2 晚
The General Management 於 2023年12月14日的回應
Dear Maria,We value your feedback and comments like yours are critical to improving our services. We will work on these areas to ensure a better experience for our guests in the future.If you decide to give us another chance, we will be happy to do everything we can to make your next stay more enjoyable.Thank you for sharing your concerns.Cordially, Miguel Velasco General Manager Villa del Palmar Flamingos

8/10 不錯

John

於 2023 年 12 月住了 1 晚
The General Management 於 2024年1月4日的回應
Estimado John, ¡Me alegra escuchar eso! Si necesitas ayuda con algo más, no dudes en decirme. Cordialmente, Miguel Velasco General Manager Villa del Palmar Flamingos

10/10 優異

Martin

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay, staff was great! Great set up on property amenities yet walkable to many other spots.
於 2023 年 12 月住了 2 晚
The General Management 於 2023年12月8日的回應
Dear Martin, Thank you so much for your kind words. We're thrilled to hear that you had a wonderful stay with us and that our staff and amenities met your expectations.We're delighted that you found it convenient and accessible to nearby attractions.We truly appreciate your feedback and hope to welcome you back soon for another great experience.Best regards, Miguel Velasco General Manager Villa del Palmar Flamingos

6/10 一般

DOROTA

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
5 days of my stay at the pool during the cleaning process, the water was not clean, the HOT Tub water was cold and the jets were not working /it was fixed after 5 days/I was leaving that day. I asked the service desk 2 times and other people also asked...nothing was done for 5 days of my stay, and no shampoo was delivered for 2 days. I was promised on the 1st day to get a massage and spa service with a discount but never did. Just do not promise if you are unable to keep the promise...The servers at the pool area, bell person, and restaurant were outstanding. If you came to us, not a member you just received bad service, water drinks, etc. I see the difference because I am a member but this time I was just the tourist staying in the hotel paying the price comparable to other 4.5-5-star hotels. I got the treatment of 2-3 stars....It wasn't right
於 2023 年 11 月住了 6 晚
The General Management 於 2023年12月5日的回應
Dear Dorota, Your feedback is essential to us, and I understand your disappointment with the pool conditions and service discrepancies. I'll ensure your concerns are shared with the management team for immediate attention and improvement. Your experience does not align with our standards of service, and I apologize for the inconvenience caused. We'll take your comments seriously to make necessary adjustments and ensure a better experience for all our guests in the future. Cordially, Miguel Velasco General Manager Villa del Palmar Flamingos

2/10 很差

Garth Steven

伴侶同遊
不滿：整潔度和住宿狀況
The pool was unsafe to swim and from what we are hearing this has been an on going problem . The water was green due to Algae as the pumps were not working and it’s been like that for a few months now. There is absolutely no entertainment and the hotel pretty well is a ghost town at 8:30 at night. You would think Expedia would stop sending people to a resort like this due to water problems. We were at this resort for 10 days and not once were we in the pool . People were finding themselves with flu like symptoms because of the water conditions that they decided to swim in .
於 2023 年 11 月住了 10 晚
The General Management 於 2023年12月5日的回應
Dear Garth, Safety and a positive guest experience are our top priorities, and I understand your concerns about the pool conditions. I'll ensure your feedback reaches the management team so they can address the ongoing pool issues and take necessary measures to improve the situation. Your insights are valuable, and we appreciate you bringing this to our attention. Cordially, Miguel Velasco General Manager Villa del Palmar Flamingos

10/10 優異

Samuel

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Todo estuvo extraordinariamente bien ya queremos regresar otra vez e invitar a nuestros amigos!!
於 2023 年 11 月住了 5 晚
The General Management 於 2023年12月5日的回應
Dear Samuel, ¡Nos alegra enormemente saber que tu experiencia fue extraordinaria! Nos encantaría recibirte de vuelta en tu próxima visita, y sería un placer recibir también a tus amigos. ¡Estamos ansiosos por brindarles otra experiencia excepcional! ¡Gracias por tu entusiasta comentario y por elegirnos como tu destino preferido! Cordialmente, Miguel Velasco General Manager Villa del Palmar Flamingos

10/10 優異

Jacqueline

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 1 晚
La Gerencia 於 2023年12月16日的回應
Dear Jacqueline, Nos llena de alegría saber que disfrutaste de nuestras instalaciones y del servicio que brindamos. Estamos ansiosos por recibirte nuevamente y continuar proporcionándote experiencias memorables.¡Esperamos verte pronto para seguir compartiendo momentos increíbles!Saludos cordiales,Miguel Velasco Gerente General

6/10 一般

Mary Ellen

多人同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
The check in was very slow the fellow checking us in didn’t have our proper information as per our reservation. He had our visa but for some reason, put our info on MasterCard which we don’t have. The accounting dept must have figured out the problem. We ordered our first drink it was shown that we hadn’t even checked in given a room number. Absolutely bizarre. Another staff member helped us get through the situation!! On another note, they are short on towels for the beach chairs. And, it’s not even high season yet !! There was a fire in the main kitchen one night where apparently their recyclables caught on fire. Smoke was everywhere . We were all kept out of our rooms for a few hours but no one came knocking on doors advising there was a problem. We fortunately were out for dinner that night came back to chaos !! The Villa Group never sent out any communication as to what had happened which is not good or an apology.
於 2023 年 11 月住了 14 晚
The General Management 於 2023年11月22日的回應
Dear Mary, Ensuring a smooth check-in experience and promptly addressing any issues are priorities for us, and we regret any inconvenience caused. We'll thoroughly investigate these matters internally to prevent such occurrences in the future and improve our communication protocols during emergencies.We appreciate your understanding, and your feedback is invaluable to us. If you decide to give us another opportunity, we'll do our utmost to provide you with a significantly improved and hassle-free experience Cordially, Miguel Velasco General Manager Villa del Palmar Flamingos

8/10 不錯

Diana

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 5 晚
The General Management 於 2023年11月22日的回應
Estimada Diana, Nos alegra mucho saber que disfrutaste tu estancia! Nos esforzamos por ofrecer experiencias memorables a nuestros huéspedes, y es maravilloso escuchar que tu visita fue positiva. ¡Gracias por compartir tu experiencia! Estamos aquí para brindarte más momentos increíbles en el futuro. ¡Esperamos verte pronto de nuevo.Cordialmente Miguel Velasco Gerente General

8/10 不錯

Bruce

家人同遊
讚好：職員與服務和設施服務
不滿：整潔度和住宿狀況
Villa Del Palmar has been a favorite destination of ours for 20 years. The staff are the best!! Always quick to help and with a friendly smile. Many of them are like close friends. We look forward to seeing Agustine at the pool, Antonio and Louis always make us feel at home when they greet us at the front. Our only complaint was the condition of the resort was not as clean as years past. The pool was so cloudy, I would not put my head under water it was bad! I informed them several times. It was not fixed the whole 8 days we were there. The sidewalks around the pool did not look like they were being washed regularly. Having said that, we are planning on returning in the spring. Hopefully these were just temporary issues.
於 2023 年 11 月住了 8 晚
The General Management 於 2023年11月16日的回應
Dear Bruce, Thank you for being a part of the Villa Del Palmar family for the past 20 years! We greatly appreciate your kind words about our wonderful staff members like Agustine, Antonio, and Louis. We're thrilled to know they've consistently contributed to making your stays memorable. Your feedback regarding the pool condition and the sidewalks not being properly maintained has been noted and shared with our management team. Rest assured, we are addressing these concerns to ensure a more enjoyable experience for your next visit in the spring. Your loyalty means the world to us, and we look forward to welcoming you back for an improved and memorable stay. Thank you for your understanding and for choosing Villa Del Palmar for your holidays.Cordially, Miguel Velasco General Manager Villa del Palmar Flamingos

10/10 優異

Pamela

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was all around amazing.
於 2023 年 11 月住了 7 晚
General Manager 於 2023年11月11日的回應
Dear Pamela, Thank you for your wonderful feedback! We're thrilled to hear that you had an amazing experience during your stay at Villa del Palmar Flamingos. If you have any specific highlights or memories you'd like to share, we'd love to hear more about them. Your satisfaction is our priority, and we look forward to welcoming you back for more unforgettable moments.Best regards, Miguel Velasco General ManagerVilla del Palmar Flamingos

10/10 優異

Jean

於 2023 年 11 月住了 2 晚
The General Management 於 2023年11月30日的回應
Estimado Jean, Muchas gracias por su amable calificación. Esperamos volver a tenerlo en nuestra propiedad.saludos cordiales, Miguel Velasco General Manager Villa del Palma Flamingos

8/10 不錯

Zachary

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
La Gerencia 於 2023年11月8日的回應
Estimada Zachary, Gracias por tomarse el tiempo para dejar un comentario positivo. Nos alegra mucho saber que disfrutó de su estancia en nuestro resort. Si tiene más comentarios o sugerencias que desee compartir, no dude en hacerlo. Esperamos darle la bienvenida nuevamente en un futuro cercano.Atentamente, Miguel VelascoGerente General

8/10 不錯

Julio

讚好：整潔度、職員與服務、設施服務和住宿狀況
excellent place, very nice and quiet, recommended to spend an excellent vacation with the family! It is safe and very clean! It would be perfect if they had more vegan options to eat!
於 2023 年 10 月住了 5 晚
General Manager 於 2023年10月31日的回應
Dear Julio Thank you for your positive feedback and recommendation. We're delighted to hear that you found our resort to be an excellent place for a quiet family vacation. Ensuring the safety and cleanliness of our property is a top priority for us.We appreciate your feedback regarding vegan dining options. We're always looking to enhance our culinary offerings to cater to a variety of dietary preferences, so your input is valuable. We'll certainly consider expanding our vegan menu in the future.We hope to have the pleasure of welcoming you and your family back for another excellent vacation in the near future. If there's anything specific you'd like to see in terms of vegan options, please don't hesitate to let us know, and we'll do our best to accommodate your requests.Best Regards, Jorge MoraGeneral Manager Villa del Palmar Flamingos

8/10 不錯

John

家人同遊
讚好：整潔度、職員與服務和設施服務
Excellent staff and food. Spacious one bedroom room. Rooms need updating. Technology poor.
於 2023 年 10 月住了 5 晚
General Manager 於 2023年10月30日的回應
Dear John, Thank you for taking the time to share your feedback regarding your recent stay at Villa del Palmar Flamingos. We're delighted to hear that you found our staff and food excellent and that you appreciated the spacious one-bedroom room.Your comments about the need for room updates and technology are valuable to us, and we will certainly consider them as we work on enhancing our guest experience.We hope to have the opportunity to welcome you back to our resort and provide you with an even better stay in the future. If you have any specific suggestions or if there's anything we can do to improve your next visit, please don't hesitate to let us know.Warm Regards,Jorge MoraGeneral Manager Villa del Palmar Flamingos

10/10 優異

Carmen

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 2 晚
La Gerencia 於 2023年10月27日的回應
Estimada Carmen, Nos complace enormemente saber que disfrutó de su estancia en nuestro resort. Nuestro objetivo es brindar a cada huésped una experiencia excepcional, y sus palabras son muy apreciadas. Esperamos sinceramente darle la bienvenida nuevamente en el futuro y continuar ofreciéndole un servicio de alta calidad y momentos inolvidables. Si tiene algún plan o preferencia específica para su próxima visita, no dude en informarnos. Estamos aquí para asegurarnos de que su próxima estadía sea tan maravillosa como esta.Gracias nuevamente y esperamos verle pronto en Villa del Palmar Flamingos.Atentamente,

4/10 欠佳

cesar

家人同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
The service was horrible waited 40 min or longer for beverages and pool food.
於 2023 年 10 月住了 5 晚
General Manager 於 2023年10月23日的回應
Dear Cesar, We sincerely appreciate your kind comments. Every opinion we receive is valuable and helps us better understand our guests' experiences.We apologize for any inconvenience you may have experienced during your stay. Your satisfaction is our top priority, and we take your feedback very seriously. We are committed to addressing any areas for improvement identified and working diligently to exceed your expectations in the future.We value your choice to stay with us and hope for the opportunity to provide you with a much more positive experience on your next visit.Thank you for your understanding and patience. Cordially, Jorge MoraGeneral Manager Villa del Palmar Flamingos

8/10 不錯

JESUS (ankeny)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Very good
於 2023 年 10 月住了 2 晚
La Gerencia 於 2023年10月10日的回應
Dear Jesus, Thank you for your brief but positive feedback! We're delighted to hear that you had a very good experience with us. Providing excellent service and creating positive memories for our guests is our priority.If you have any specific comments or suggestions you'd like to share, or if there's anything more we can assist you with, please feel free to let us know. Your satisfaction is important to us.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,Jorge Mora General ManagerVilla del Palmar Flamingos

10/10 優異

John

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property became our home for 9 days. Getting around the location became second nature and was mostly easy, save for the elevator nearest to our room going out of order. There was little to no noise at night, it was great coming back to our air conditioned room each night and if we wanted any a snacks after dinner there was a convenience store on the premises.
於 2023 年 9 月住了 8 晚
La Gerencia 於 2023年10月27日的回應
Dear John, Thank you for taking the time to share your experience at our property. We're delighted to hear that you felt right at home during your 9-day stay. It's wonderful to know that you found the location easy to navigate, and we appreciate your understanding regarding the elevator issue.We're pleased that you had peaceful nights and enjoyed the comfort of your air-conditioned room. Having a convenience store on the premises can certainly be a convenient perk.Should you ever decide to visit us again, please know that we're here to provide you with another enjoyable and memorable experience. Your satisfaction is our top priority, and we look forward to welcoming you back. If you have any specific requests or plans for your next stay, feel free to let us know. We're here to make your future visits just as pleasant as this one.Cordially, Jorge MoraGeneral Manager Villa del Palmar Flamingos

10/10 優異

PEDRO

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
EXCELLENT HOTEL
於 2023 年 9 月住了 2 晚
General Manager 於 2023年10月3日的回應
Dear Pedro, Thank you so much for your kind words and positive feedback! We are delighted to hear that you had an excellent experience at Villa Del Palmar Flamingos.Our team works hard to ensure that our guests have a wonderful stay, and it's always rewarding to know when we've succeeded. We appreciate your support and are thrilled that you enjoyed your time at the hotel.If you have any specific highlights or moments from your stay that you would like to share, or if there's anything else you'd like to mention, we'd love to hear it.Once again, thank you for choosing Villa Del Palmar Flamingos, and we hope to have the pleasure of welcoming you back for another excellent stay in the future.Warm regards, Jorge MoraGeneral ManagerVilla del Palmar Flamingos

2/10 很差

Braulio Vazquez

家人同遊
讚好：整潔度和住宿狀況
No me gustó que tardaron demasiado en hacer el check in (1 hr o más) el hotel no tenía buena organización
於 2023 年 9 月住了 1 晚
La Gerencia 於 2023年10月2日的回應
Estimado Braulio, Queremos que sepas que tomamos seriamente tus comentarios y que trabajaremos para mejorar nuestros procesos y la eficiencia en el check-in. La satisfacción de nuestros huéspedes es nuestra máxima prioridad, y tu retroalimentación nos ayuda a identificar áreas que necesitan atención.Esperamos que, a pesar de este inconveniente, hayas tenido una estancia agradable en otros aspectos de tu visita. Si hay algo más que te gustaría compartir o si hay algo en lo que podamos ayudarte, no dudes en ponerte en contacto con nosotros.Agradecemos tu comprensión y esperamos tener la oportunidad de recibirte nuevamente para ofrecerte una experiencia mejorada.Saludos cordiales, Jorge MoraGerente General Villa del Palmar Flamingos

4/10 欠佳

Esteban

家人同遊
讚好：整潔度
Esta bonito el hotel, les falta más atención a la gente de la recepción
於 2023 年 9 月住了 2 晚
La Gerencia 於 2023年10月2日的回應
Estimado Esteban, Agradecemos sinceramente tus comentarios sobre nuestro hotel y apreciamos que hayas compartido tu experiencia con nosotros. Nos alegra saber que encuentras bonito el hotel. Sin embargo, lamento saber que sientes que falta atención en la recepción.La satisfacción de nuestros huéspedes es nuestra prioridad, y tus observaciones son valiosas para nosotros. Entendemos la importancia de un servicio atento y cordial en la recepción, y tomaremos en cuenta tus comentarios para mejorar en este aspecto.Esperamos tener la oportunidad de recibirte nuevamente en el futuro y ofrecerte una experiencia aún más placentera. Si tienes alguna otra sugerencia o necesitas asistencia, no dudes en ponerte en contacto con nosotros.Saludos cordiales,Jorge MoraGerente General Villa del Palmar Flamingos

10/10 優異

milton

讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel is in a very excellent condition. Nice pool and garden area. I will definitely recommend it.
於 2023 年 9 月住了 9 晚
La Gerencia 於 2023年10月2日的回應
Dear Milton, Thank you for your kind words and for taking the time to share your positive experience at our hotel. We are delighted to hear that you found the hotel to be in excellent condition and that you enjoyed the pool and garden area.Recommendations from our guests are the highest form of praise for us, and we truly appreciate your endorsement. If you have any specific highlights or if there's anything you'd like to share about your stay, we would love to hear more.We look forward to the pleasure of hosting you again in the future. If there's anything you need or if you're planning another visit, please don't hesitate to reach out.Warm regards,Jorge MoraGeneral Manager Villa del Palmar Flamingos