2/10 糟糕
Anthony
2025 年 7 月 24 日
不满意：员工和服务、服务设施、住宿条件和设施
Where to begin? I actually stayed at this hotel 15 years ago and swore I would never do it again. Due to the recent closures of two other hotels in the immediate Jack London Square area, this is the only the only one left. I decided to give it another shot out of convenience and I heard the hotel was spruced up a bit. The only improvement I could see was a newer coat of paint. Soon as I walked into the room I could hear the toilet running and after every flush I took the top off the tank to stop it from running non stop. Someone left a dog in a room down the hall unattended so there was a constant barking for about an hour straight. If you are looking for peace and quiet, this is definitely not the place. The room was also supposed to include a microwave which was missing. Long story short, a dented up microwave was left at the front desk that I ended up carrying up to the 3rd floor myself! All this being said, the worst part of my experience was by far the customer service. From time I walked in the door, the poor attitude of the desk clerk Savanna. I would not wish dealing with her on my worst enemy. I came down to the desk one morning to find or inquire about the continental breakfast and Savanna rudely had the nerve to say "It's not on this floor sir, it's the second floor". Then she proceeded to sigh and smirk like some child as I walked away. I guess trying to get hotel information while she was flirting did not agree with her. Worst company representative ever!
Anthony
2025 年 7 月入住 2 晚
