Columbus Ohio Herb Center Hotels

"My room was dirty , then when they came to do a “partial cleaning “ some of my items was moved around and touched "

"We did not use the gym.we stay a few times a year and it is always great."

"Terrible experience "

"Upon arriving I could not find any staff that could assist me in that moment, but after a few minutes someone did come out to help. I paid for a room upgrade that was not available on the day that I came into the hotel, but I was able to get the room that I originally pay for. I do appreciate that the kitchen was stocked with all the utensils and appliances, other Sonesta hotels we've been to did not supply them. The room was clean, the staff were friendly, we got a good night's rest . And we will be back. "

"We had put our stuff in the room and then left for 5 hours and came back, and found a bed bug on one of the pillows. Also discovered while looking for other bugs, it looked like the sheets on the other bed had not been changed. We captured the bug in between two plastic cups, got our stuff together, and proceeded to the desk to check out. We handed the bug to the front desk clerk, and he took the cups apart, and shook the bug out onto the floor BEFORE asking if it was a bed bug. Im still waiting on a refund, after emailing a picture to (im assuming) management. I do not wish to stay at this hotel again."

"Very nice hotel "

"For the facility being non- smoking you could smell smoke!"

"I liked the hotel, but the pool was way too cold, and no one bothered to clean my room in the two days I was there."

"I've stayed at many Hilton hotels and this is the worse experience ive had. The breakfast i paid for was awful and the attendant didn't even tell me we could order additional items. Ive never paid for breakfast at a Hilton. "