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关于温德姆布恩纳维斯塔湖酒店迪斯尼温泉®区度假村的点评

4 out of 5
温德姆布恩纳维斯塔湖酒店迪斯尼温泉®区度假村
1850 Hotel Plaza Blvd, Lake Buena Vista, FL

点评

8.4

很好

10 分 - 超赞。1407 条好评，共有 2633 条点评" "
8 分 - 还可以。648 条好评，共有 2633 条点评" "
6 分 - 一般。329 条好评，共有 2633 条点评" "
4 分 - 很差。125 条好评，共有 2633 条点评" "
2 分 - 糟糕。124 条好评，共有 2633 条点评" "

8.8/10

清洁度

8.8/10

员工和服务

8.4/10

服务设施

8.4/10

住宿条件和设施

8.6/10

环保

点评

8/10 还可以

Hui Ya

与家人及幼儿出行
Bed bad, bathroom bad
2024 年 4 月入住 4 晚
Voice of the Customer 于 2024年04月19日 的回复
Dear Hui Ya,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

8/10 还可以

Zhenjiang

2024 年 2 月入住 2 晚

10/10 超赞

ZHENTONG

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Voice of the Customer 于 2023年12月26日 的回复
Dear Zhentong,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

8/10 还可以

Queenie

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 3 月入住 5 晚
Voice of the Customer 于 2023年05月3日 的回复
Dear Valued Guest,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards

6/10 一般

Kelly

与家人出行
满意：住宿条件和设施，清洁度
不满意：员工和服务
We were traveling with a baby and requested a pack and play. The one that was provided to us had a mattress pad that was too small for the crib. We had to explain to hotel staff that it was an unsafe sleep setup for a baby, and insist on being given a new one, as when we initially tried to ask for the problem to be fixed, they just brought a blanket to be laid under the mattress pad, which is unsafe per infant sleep safety guidelines. Later in the week we had the do not disturb sign on the door, as the baby was being breastfed. Housekeeping staff entered the room without even knocking first.
2024 年 5 月入住 3 晚

10/10 超赞

Jessica

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is one of my favorite places to stay in Orlando. The location is perfect for wherever you want to go! Plus, you can walk over to Disney Springs in minutes. The rooms are always clean, and they offer tons of great amenities. I’ll be back for sure.
2024 年 5 月入住 1 晚

10/10 超赞

Renee

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We like to stay here for visits to Disney. It is just a short walk to Disney Springs that includes a pedestrian bridge so you dont have to cross the busy road. Staff is friendly and the place is clean.
2024 年 5 月入住 1 晚

10/10 超赞

Kaitlyn

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The rooms had plenty of space. It was nice to be able to go and relax after a long day in the parks. The walk to the buses if you didn’t take the one at the hotel was about 13 mins, but not too bad.
2024 年 5 月入住 3 晚

10/10 超赞

Sheena，westerville

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
beautiful property and nice staff.
2024 年 5 月入住 4 晚

2/10 糟糕

Gabriel

2024 年 5 月入住 1 晚

10/10 超赞

Jolynn

与家人出行
We had a wonderful stay at the facility! The staff were amazing and always willing to help. It was so great to be within walking distance to Disney Springs. The transportation to and from the parks was extremely helpful!
2024 年 5 月入住 3 晚
Voice of the Customer 于 2024年05月17日 的回复
Dear Jolynn,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards

10/10 超赞

JAMIE

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel with a great pool and grocery area. Within walking distance to Disney Springs which is loaded with shopping, entertainment and food.
2024 年 4 月入住 5 晚
Voice of the Customer 于 2024年05月17日 的回复
Dear Jamie,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards

6/10 一般

roland，san antonio

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I follows the instructions an my review was rejected numerous Time so I am under the impression that this Web page does it want a honest review.
2024 年 5 月入住 4 晚
Voice of the Customer 于 2024年05月17日 的回复
Dear Roland,Thank you for taking the time to write a review. We are happy to know you enjoyed your overall stay with us and sincerely apologize for the disappointments youexperienced. Please know that we have forwarded your concerns to management for review. We hope that you will consider staying with us when returning to thearea.Kindest Regards,

10/10 超赞

Cecelia，Dobbs Ferry

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was perfect. When you walked through the main doors there is a fresh clean smell which I absolutely loved. Just didn’t understand the extra charge of $34.00 a day for Resort Fee??
2024 年 5 月入住 7 晚
Voice of the Customer 于 2024年05月17日 的回复
Dear Cecelia,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards

6/10 一般

Jonathan

与家人及幼儿出行
满意：清洁度
The property is now a bit rough , leaks on the shower.. tainted bathtub. It use to be great 3 years ago I have been staying there every year the past 5 years as it’s close to Disney springs and convention center
2024 年 5 月入住 1 晚
Voice of the Customer 于 2024年05月15日 的回复
Dear Jonathan,Thank you for taking the time to write a review. We are happy to know you enjoyed your overall stay with us and sincerely apologize for the disappointments youexperienced. Please know that we have forwarded your concerns to management for review. We hope that you will consider staying with us when returning to thearea.Kindest Regards,

8/10 还可以

William

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Nice hotel. Short walk to Disney springs
2024 年 4 月入住 2 晚
Voice of the Customer 于 2024年05月15日 的回复
Dear William,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

JEAN

2024 年 5 月入住 7 晚
Voice of the Customer 于 2024年05月15日 的回复
Dear Jean,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

Timothy

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Perfect spot for disney trips
2024 年 5 月入住 1 晚
Voice of the Customer 于 2024年05月15日 的回复
Dear Timothy,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

Oliver

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was fantastic
2024 年 5 月入住 1 晚
Voice of the Customer 于 2024年05月15日 的回复
Dear Oliver,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

Garland

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff. Only a 5 min walk to Disney springs. Free shuttle to all Disney parks. Nice rooms. What more could you ask for?
2024 年 4 月入住 1 晚
Voice of the Customer 于 2024年05月9日 的回复
Dear Garland,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

6/10 一般

Francesco

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Stayed only one night. Our check in was ok. But the front desk staff who checked us in was clearly not into providing the Disney level of service. We were there last month and it was the exact opposite. Typical Disney service. Top notch. Back again to Florida in a few months. Might not choose them again. I pay for service. Didn’t get what I paid for.
2024 年 5 月入住 1 晚
Voice of the Customer 于 2024年05月9日 的回复
Dear Francesco,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

8/10 还可以

angela

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We were really happy with this hotel. Close to Disney springs and the pool area was really nice. When I booked I thought there was a little kitchenette but the room didn’t have one. I also thought the room had a walk in shower but it was a tub. Not bad just a bit more dated that I’d expected.
2024 年 4 月入住 3 晚
Voice of the Customer 于 2024年05月9日 的回复
Dear Angela,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

8/10 还可以

Terrence

与家人出行
满意：清洁度、员工和服务、服务设施
The resort was nice. We stayed in the main building, our room that looked out the lake was comfortable and it was clean. I think the hotel needs to improve in lighting inside the rooms. We had only 2 beside table lamps which didn’t provide enough light on the entire room. The restroom also needs better lighting as when u shower the shower room is kind of dark. Otherwise it was a good experience.
2024 年 4 月入住 1 晚
Voice of the Customer 于 2024年05月9日 的回复
Dear Terrence,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

James，Lansdale

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff were all very kind and helpful in their assistance.
2024 年 4 月入住 2 晚

2/10 糟糕

Lori

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Front desk at check in was extremely rude, room was ok Bathroom was horrible
2024 年 4 月入住 5 晚
Voice of the Customer 于 2024年05月9日 的回复
Dear Lori,Thank you for taking the time to write a review. We offer our sincerest apologies for the disappointment you experienced during your stay with us. Please knowthat we have forwarded your concerns to management for review. We hope that you will consider staying with us when returning to the area.Kindest Regards,

10/10 超赞

Roberto

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Cuarto año seguido que me quedo en el hotel :)
2024 年 4 月入住 8 晚
Voice of the Customer 于 2024年05月2日 的回复
Dear Roberto,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

Chantal

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 4 月入住 1 晚

8/10 还可以

Dawn

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
This hotel is very convenient to Disney Springs, a five minute walk. The rooms and common areas are clean and well decorated. The bathrooms however are small and not well lit. The shampoo and conditioner bottles are very small and difficult to squeeze. Be sure to bring your own.
2024 年 4 月入住 2 晚
Voice of the Customer 于 2024年05月2日 的回复
Dear Dawn,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

2/10 糟糕

Alfonso，Bakersfield

不满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 7 晚
Voice of the Customer 于 2024年05月2日 的回复
Dear Alfonso,Thank you for taking the time to write a review. We offer our sincerest apologies for the disappointment you experienced during your stay with us. Please knowthat we have forwarded your concerns to management for review. We hope that you will consider staying with us when returning to the area.Kindest Regards,

8/10 还可以

danilo

与家人及幼儿出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location for visiting Disney Springs. We always stay here due to walkability. Stuff is very friendly and accommodating.
2024 年 4 月入住 1 晚
Voice of the Customer 于 2024年05月2日 的回复
Dear Danilo,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

Natasha

2024 年 4 月入住 1 晚

10/10 超赞

Shihan

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely stay and will be back soon!
2024 年 4 月入住 5 晚
Voice of the Customer 于 2024年05月2日 的回复
Dear Shihan,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

6/10 一般

stacey

与家人出行
满意：清洁度、员工和服务、服务设施
Great location at the steps to Disney Springs. Clean but rooms could definitely use to be updated!!
2024 年 4 月入住 1 晚
Voice of the Customer 于 2024年05月2日 的回复
Dear Stacey,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

Cathy

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Wonderful place
2024 年 4 月入住 1 晚
Voice of the Customer 于 2024年05月2日 的回复
Dear Cathy,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

6/10 一般

ikuko

团体旅客
不满意：住宿条件和设施
ホテルのシャワーの蛇口が硬すぎて、毎回毎回ひねるのが困った。熱いお湯が出なくて、ぬるいお湯しか出なかった。ただ、立地は最高。各ディズニーパークへは無料シャトルバスが出ている。シャトルバスは自分で予約する。(ネットで英語のフォーマット)ディズニースプリングスも徒歩すぐ。ディズニーから帰ってからディズニースプリングスで夕食を食べた。
2024 年 4 月入住 4 晚

4/10 很差

sheila，Ellicott City

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
room was dirty brought to the attention. Staff said they would change my room didn't do it then waive the parking fee of $22 really you waived $22 parking fee. Are you kidding me? Another other concessions the staff member seem completely offputting that he had to cop me anything and was very irritated with me when I asked for help with my luggage I did not receive any. I would never ever come here again.
2024 年 4 月入住 1 晚
Voice of the Customer 于 2024年05月2日 的回复
Dear Sheila,Thank you for taking the time to write a review. We offer our sincerest apologies for the disappointment you experienced during your stay with us. Please knowthat we have forwarded your concerns to management for review. We hope that you will consider staying with us when returning to the area.Kindest Regards,

8/10 还可以

Rhodora，jersey city

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
room was clean. good breakfast. be careful of welcome gift because they will sell timeshare
2024 年 4 月入住 1 晚
Voice of the Customer 于 2024年05月2日 的回复
Dear Rhodora,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

Pavel

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Walking distance from downtown Disney
2024 年 3 月入住 6 晚
Voice of the Customer 于 2024年05月2日 的回复
Dear Pavel,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

Cecilia

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everyone one there is so welcoming and so nice! Love the service, love how close it is to Disney Springs! Definitely a must stay!
2024 年 4 月入住 1 晚
Voice of the Customer 于 2024年05月2日 的回复
Dear Cecilia,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

Jenene

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 4 月入住 4 晚

10/10 超赞

Victoria Caroline，Markham

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Love how close it is to Disney Springs and the free shuttle to all the disney parks comes in really handy!
2024 年 4 月入住 9 晚
Voice of the Customer 于 2024年05月2日 的回复
Dear Victoria,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

Tai

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I always have an amazing experience every time I stay here. The location is conveniently close to Disney Springs. The hotel is clean and all staff are always friendly, helpful and professional.
2024 年 4 月入住 1 晚
Voice of the Customer 于 2024年05月2日 的回复
Dear Tai,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

Michele

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Got the room for my daughter and a friend for her birthday. Called ahead to check on room security and get a room in the tower. Katherine was so helpful and nice! My daughter had a great time and loved the hotel and ease of valet and check in. Thank you!
2024 年 4 月入住 1 晚
Voice of the Customer 于 2024年04月23日 的回复
Dear Michele,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

Jeff

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property is kept nice for its age. Very friendly staff, and nice pool areas. Would recommend
2024 年 4 月入住 1 晚
Voice of the Customer 于 2024年04月23日 的回复
Dear Jeff,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

6/10 一般

Tory

与家人出行
满意：住宿条件和设施，清洁度
2024 年 4 月入住 3 晚
Voice of the Customer 于 2024年04月23日 的回复
Dear Tory,Thank you for taking the time to write a review. We are happy to know you enjoyed your overall stay with us and sincerely apologize for the disappointments youexperienced. Please know that we have forwarded your concerns to management for review. We hope that you will consider staying with us when returning to thearea.Kindest Regards,

10/10 超赞

Vladimir

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Muy amable la senorita que nos atendió en la recepción.
2024 年 4 月入住 2 晚
Voice of the Customer 于 2024年04月23日 的回复
Dear Vladimir,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

2/10 糟糕

fernando

与家人及幼儿出行
满意：住宿条件和设施，清洁度
不满意：服务设施，员工和服务
Llegue a las 4 de la tarde y no me pudieron entregar la habitación hasta las 6, ni siquiera voy a cumplir las 24 hrs
2024 年 4 月入住 1 晚
Voice of the Customer 于 2024年04月23日 的回复
Dear Fernando,Thank you for taking the time to write a review. We offer our sincerest apologies for the disappointment you experienced during your stay with us. Please knowthat we have forwarded your concerns to management for review. We hope that you will consider staying with us when returning to the area.Kindest Regards,

10/10 超赞

Alana，Brandon

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Voice of the Customer 于 2024年04月23日 的回复
Dear Alana,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,

10/10 超赞

Renee

2024 年 4 月入住 1 晚

10/10 超赞

Leigh

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved it! Super fun hotel for kids to go to Disneyworld. Walkable to Disney springs. We loved it. Staff were really nice and one girl especially in the snack bar; she was so patient with my son!
2024 年 3 月入住 5 晚
Voice of the Customer 于 2024年04月23日 的回复
Dear Leigh,Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us whenreturning to the area.Many thanks and kindest Regards,