The house was clean and tidy, located in quiet neighborhood. But unfortunately, I didn’t have a 5-star stay due to several of the items being unusable.
First being the hot tub which was not working and this was a huge disappointment. Then in regards to the pool- the night lights did not stay on for more than five minutes the timer just did not work. Also the heat in the pool which we paid extra for was suppose to be on from 8am to 8pm but it went off everyday around 7pm, paying for heat was extremely pricey so being cut off an hour early was very frustrating. The pool was kept very clean, which goes into the fact that someone came weekly to clean it. The company that came was extremely unprofessional and we were caught off guard because someone just walks through the back door and doesn’t say a word to us as we were in the pool. Then goes to state that we need to get out of the pool for an hour which is understandable but he was extremely rude because he didn’t say anything else, that was his only words to us. We didn’t even know when he was finished, he just left without saying a word. This was extremely uncomfortable. In regards to the kitchen- one night the dishwasher started leaking all over the kitchen. It was fixed in a timely manner. Overall, communication on items that were not working would have been more than acceptable.