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Reviews of DoubleTree by Hilton Hotel Orlando East - UCF Area

4 out of 5
DoubleTree by Hilton Hotel Orlando East - UCF Area
12125 High Tech Ave, Orlando, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 536 out of 1004 reviews" "
Rating 8 - Good. 216 out of 1004 reviews" "
Rating 6 - Okay. 131 out of 1004 reviews" "
Rating 4 - Poor. 56 out of 1004 reviews" "
Rating 2 - Terrible. 65 out of 1004 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location especially if in town for UCF Football!
Stayed 1 night in Apr 2024

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall staff was very friendly. Place was nice. Comfortable
Stayed 5 nights in May 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a great location for eating and shopping. A plus service , plush beds and quiet hotel!!!
Stayed 1 night in May 2024

10/10 Excellent

Seaksan, Margate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Victor

Liked: Cleanliness, amenities, property conditions & facilities
Good service.
Stayed 5 nights in May 2024

2/10 Terrible

Erin

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
We checked in on a thursday, there was not water. We could not take hot showers and were told to boil water, we did not have a mircrowave in the or room. We received 3 bottles of water for all of us. When we asked about the pool, we were told that has been closed for a long time now. We were not informed on wednesday prior to checking in that we would not have water, pool or hot water. This stay was horrible and I will not be going back there again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in May 2024

10/10 Excellent

Rolando, Miami

Stayed 1 night in Apr 2024

8/10 Good

Jason, Williston Park

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Julietta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and quick to get in. They even gave us a cookie after checking in. Room was neat and clean.
Stayed 1 night in Apr 2024

8/10 Good

Mayreny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, but the pillows too soft, and there wasn't a fridge! Not their fault, but there was boil water order due to a car accident, this made it uncomfortable to drink, brush your teeth. they gave us bottle water at check in and letter said 3 bottles in our room for drinking and brushing teeth. Not so no water in our room we had brought our own water so we were okay. But they should have made sure that water was in our room
Stayed 1 night in Apr 2024

8/10 Good

Charlene C

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent friendly and efficient staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Taynor, Oakland Park

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The carpet needs cleaning 😩
Stayed 1 night in Apr 2024

10/10 Excellent

Ana

Stayed 2 nights in Apr 2024

10/10 Excellent

Consuelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fronts desk is awesome, will always return, the cookies are excellent
Stayed 2 nights in Apr 2024

10/10 Excellent

Tresair

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This isn’t my first stay at this property every time I travel down to Orlando I stay here. The outside property is well kept, my stay was amazing, the staff was friendly and respectful. My room was wonderful everything was well stocked and even though I didn’t stay long enough for a full service in my room I was still accommodated with fresh linens, trash change, etc. I will most definitely return
Stayed 2 nights in Apr 2024

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Overnight stay. Everything was fine.
Stayed 1 night in Apr 2024

8/10 Good

Liliana e Dennis, Midwest City

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very professional and proficient
Stayed 1 night in Apr 2024

10/10 Excellent

ADELLA

Stayed 2 nights in Apr 2024

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, property conditions & facilities
When we checked in there were no king beds at the rate I booked so they put us in an ADA king room without asking us, which was unacceptable. They quickly changed us to another king room but this made us 40 minutes late to an event that evening. They should have just put us in the room we ended up in to begin with.
Stayed 2 nights in Apr 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
UCF is right down the street and was very convenient while visiting my son. Would stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Check in was easy and fast. Beautiful facility
Stayed 1 night in Apr 2024

10/10 Excellent

Ana

Stayed 1 night in Mar 2024

8/10 Good

Assia

Stayed 1 night in Mar 2024

6/10 Okay

Dominic

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
To offer bottled water to only rewards members feels really cheep. Poor experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Samuel

I was very satisfied. Very nice and helpful staff. To cool to swim in March but pool area is very nice. Would definitely stay there again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Staff & service, amenities
No mini fridge. But otherwise comfortable air conditioning was working, but would not shut off after it cooled down the fan would just keep blowing hot air
Stayed 1 night in Mar 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Mar 2024

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024

8/10 Good

Troy

Travelled with family
Liked: Staff & service
While the room was clean, the showers were quite gross. Green build up on the shower head and build up on the shower walls. Staff was very nice and accommodating.
Stayed 2 nights in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 2 nights in Feb 2024

4/10 Poor

Thomas

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The accessible room was NOT accessible. The shower didn’t have a seat(but they did bring us one, which was nice) the doors would not allow the wheelchair to pass. I hope the inspector Doesn’t come check your rooms. Also, the bathroom was too slippery for crutches. Our air conditioner didn’t work, it had a very large sound when it shut off, the compressor needs to be fixed and the super said he couldn’t do anything about it!!!?? Horrible
Stayed 2 nights in Feb 2024

8/10 Good

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean
Stayed 2 nights in Feb 2024

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As expected
Good hotel and loved the cookies on the way in. Somewhat lack luster shower and no free breakfast makes it a hard sell at the price I paid. Bar setup is great and parking is very spacious if you’re traveling with a trailer.
Stayed 2 nights in Jan 2024

8/10 Good

RALPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Linda M.

Travelled with partner
Liked: Staff & service
The hotels very close to Ucf which is convenient for parents wanting to visit. Wall paper, flooring and furnishings all appeared dated . Hot water in shower wasn’t consistently hot/warm. Hot water would turn cold for a few seconds and then back to hot all throughout the 10 minute shower. Staff was very friendly. Would probably stay again but not at the price we paid this weekend.
Stayed 1 night in Feb 2024

10/10 Excellent

Kristin

Stayed 1 night in Jan 2024

6/10 Okay

Kristy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Edris

Stayed 2 nights in Jan 2024

10/10 Excellent

Sara

Stayed 1 night in Jan 2024

10/10 Excellent

joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean and Nice
Very clean. Everyone was very polite. Location was oerfect
Stayed 1 night in Jan 2024

10/10 Excellent

Brendon

Stayed 4 nights in Dec 2023

10/10 Excellent

Maria

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean great customer service & house service is great brought us extra pillows & comforter !
Stayed 1 night in Jan 2024

6/10 Okay

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
No mini fridge or microwave
Stayed 2 nights in Jan 2024

6/10 Okay

Yamilet, MIAMI

Stayed 3 nights in Jan 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Clean. Has a nice restaurant and bar which was one of the reasons I booked it. There’s several restaurants/bars in the area to choose from that aren’t your typical chain. We were in the area for a basketball game at the university which is very close by. My only complaint is the bed was uncomfortable. My husband and I kept rolling towards the middle of the bed because the mattress had a dip in the middle. I didn’t take away a star because a lot of people sleep on those beds and I’m picky when it comes to a mattress. Besides, one bad mattress doesn’t mean all mattresses are the same ;) If we’re in the area again, we’ll be back.
Stayed 2 nights in Jan 2024

10/10 Excellent

Edita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023