Unfortunately, our experience did not meet expectations. Upon arrival, we were informed of a technical issue and were relocated to another hotel within the same building, which required us to walk with all our luggage. We had booked a family room for six people, but instead were given two separate rooms with no connection, which disrupted our goal of spending quality time together. Additionally, the rooms were not properly equipped—there were not enough towels, no shampoo or conditioner, and the TV remote had no batteries. We expected a higher level of service and preparation for guests.