The photos advertised for this property are incredibly misleading. The room looked nothing like what was shown online—more reminiscent of a Super 8 Motel than a resort. I was extremely disappointed with the overall experience.
Upon arrival, the remote control was missing, and it took far too long for the staff to bring a replacement. One of the light fixtures didn’t work, the air conditioner was both loud and leaking, and there was no comforter on the bed. The bathroom was far from clean—especially the floors—and the toilet was leaking with brown residue around its base. I had to put towels down to walk around, and they ended up stained. The entire room’s floor was dirty and clearly needed a proper bleach mopping.
To make things worse, our room was never cleaned during our stay, even after we called to report these problems. The only response we got was a delivery of fresh towels, which felt completely inadequate given the condition of the room. The overall cleanliness and maintenance were well below any acceptable standard.
If I could give this place zero stars, I would. The only redeeming quality is its location, which is likely the only reason guests book here. I truly regret staying at this property and wish I could get my money back. Expedia really needs to be ashamed to list this hotel as an option.