The property is isolated near Swartberg pass with stunning views of the surrounding country. The rooms are large, clean and well maintained. Breakfast and dinner were taken in the on-site restaurant and the food and choices available were excellent. Most impressive was the wine list.
Kevin
於 2024 年 2 月住了 1 晚
10/10 優異
Beate
伴侶同遊
2024年1月18日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Stunning surroundings, delicious food, lovely staff, clean and simple room
Beate
於 2024 年 1 月住了 3 晚
10/10 優異
Mark
2023年12月30日
Mark
於 2023 年 12 月住了 1 晚
8/10 不錯
Erik
家人同遊
2023年1月2日
讚好:整潔度、職員與服務和客房舒適度
Go there for the view!
A fantastic location to enjoy or to use as a base for the wonderful Swatberg area. The round trip to Prince Albert was fantastic! The service is very friendly. The condition of the rooms was a little more run-down than expected based on the photos but still comfortable. As always, the generator noise during load-shedding can be a bit disruptive.
Erik
於 2022 年 12 月住了 2 晚
10/10 優異
Brenda
2022年10月26日
Brenda
於 2022 年 10 月住了 1 晚
10/10 優異
Mishalin
2021年4月29日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Mishalin
於 2021 年 4 月住了 1 晚
4/10 欠佳
Kenton
2020年12月7日
讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
Nice property let down by poor service
Booked and paid in advance stay here for the last night of our honeymoon. When checking in we were advised that the hotel had not yet been paid by Hotels.com. I provided them with a copy of the confirmation confirming room booked and paid for 9 days previously, but this wasn’t sufficient.
I ended up spending 3 hours trying to sort this out what was supposed to be a romantic evening.
Hotels.com said they were unable to contact the hotel as no one was answering the phone. I provided them with the manager’s mobile number. They claim they rang this number three times and it rang out. The barman said the manager was at a party and the manager the next day said no call was received. Clearly someone was lying and we were stuck in the middle. The hotel manager was clear it was our issue and not hers. The result was we were made to pay a second time for the room.
If this wasn’t enough, apart from the check-in no other staff member at the hotel wore face masks the entire evening. The waiter and waitress were moving from table to table without PPE and when the chef came out he too was maskless. No wonder the COVID infection cases are rising.
Regarding dinner, the food ordered was different to that which was ordered. Where there should have been fondant potatoes there were boiled new potatoes. When the chef was asked about it he said he was without his assistant and to quote him verbatim he was “out of his depth”.
Could write more but ran out of characters.
Kenton
於 2020 年 12 月住了 1 晚
10/10 優異
真實旅客
伴侶同遊
2020年2月9日
讚好:職員與服務、設施服務和住宿狀況
mooie acomodatie in een prachtige omgeving. ligging is uniek.
Swartberg pass is een absolute aanrader. jammer dat we er maar 1 nacht waren.