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"The room was great, and the view of the mountain was worth every penny. We had a poor experience with their free shuttle as we waited 45 minutes at the station prior to pick up, but the shuttle never came. We thought it was delayed which would have been fine, but after 30 minutes we called to check. We were initially blamed to have missed it, but we had photos of being at the the hotel shuttle stop way before the scheduled departure time. After requesting for some sort of compensation (as this wasted our time), we were given an hour late check out. "

"Highly recommend staying here if it’s within your budget! If you have the Hakone Freepass, then head to Gora and the hotel has a very convenient shuttle bus stop there that runs every 20 min. Upon arriving staff greeted us, took our luggage, and coordinated check in. After check in, staff immediately escorted us to the room with our stuff while telling us highlights of the property, such as where the onsens were and where breakfast was. The room itself was great. It’s nice and clean. They have yukatas in the room but you need to request for kids size. Obviously the best part is having your own personal tub on the balcony with hot spring water and cold water to adjust to your personal comfort. Shower pressure was good and they provide body wash, shampoo, conditioner, and 2 kinds of lotions. The beds were very comfy with plush pillows and a fluffy comforter. We personally prefer to sleep in a cold room and had control over the thermostat. Food wise we did the package with both dinner and breakfast buffet. Dinner buffet came with all you can drink with select beer, sake, sochu up"

"Onsen was awesome! Staff was very nice. I enjoyed the drum show"

"I rate this hotel pretty high but the only thing I didn’t like was the bed. The bed was pretty hard for my body and only one pillow. Everything else was good. It’s close to the lake, restaurants and bus stops. There were great many amenities available. Breakfast was delicious and filling. The staff were very helpful."

"I had higher expectations but overall not bad. Beware this is a family resort so expect running screaming kids especially at dinner and breakfast."

"View of Mt Fuji from your window!"

"If you are going to Hakone, you should stay, and stay at the Fujiya Hotel for at least two nights. This place is magical, and the staff are unbelievably attentive and kind. The onsen is the definition of relaxing and has amazing views. The massage and facial were amazing. The western breakfast was so good, and the dinner at the restaurants in the hotel is worth the price for the experience. Don’t miss your opportunity to stay here if you pass through Hakone!"

"We had an amazing stay and our only regret was that we only stayed one night. Our room was large, the beds comfortable and the bathroom new and efficient. The overall properties and amenities were well above what we had expected. Stay at least 2 nights and enjoy both a wonderful property and beautiful area. "

"It was really great and perfect. It would be better if single use slippers were always provided."