La Quinta Palm Royale Country Club Hotels

"This should not be referred to as a resort. IT IS NOT A RESORT. No Valet. No Doorman. No bell service. No Gift shop. No concierge. Broken elevator. Booked specifically to have a restaurant. Had 45-50 minutes for breakfast last Sunday, sat there for a half hour and no one looked at me. I had to ask the table next to me how does one get table service? I even called the front desk and asked them to send a waiter to my table and NOTHING. It was busy because of BNP Paribas - but they have that event every year SO STAFF FOR IT! That’s why the prices go up exponentially is because everyone comes in to town for this tennis tournament. I Ended up having to quickly check out and find somewhere to have breakfast so I could leave for the tournament. Very disappointing. I left feeling ripped off."

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"The hotel is decent, but dated. They tried to make it feel fresh. It was 12 midnight when I checked in and they asked if I needed help with my luggage and I said no. What they didn’t tell me is my room was in one of the farthest buildings and on a second floor, with no elevator. I had packed for two trips, so my suitcase was heavy. When I checked out, I called to get help and they said they didn’t have anyone. Then, I got a call back 5 mins later and the manager himself came to help me. The staff was average, but he was extremely friendly and helpful. They didn’t have a sundry store, and the quick serve food was minimal. The coffee was terrible. The gym was great! I would not go out of my way to recommend this hotel. "

"Great stay, responsive host. Beautiful property "

"Overall very good resort to stay for the tennis tournament. Room spacious and comfortable. Easy parking. Good housekeeping service. Very busy in the mornings so breakfast super busy. Would be nice if AC wasn’t limited to 68 degrees or above for us cold sleepers. There was an unpleasant smell coming from toilet each morning for a while. "

"the pool was not open that was not disclosed to us. hardly any of the kitchen outlets worked. We were 3 adults and so had 3 cars in the drive way. the ramp up had a huge screw sticking up could have easily damaged a tire. "

"Clean room, friendly staff "

"Super convenient "

""I stayed here with a large group and we were all extremely happy with our stay. It was very clean and the host was accommodating. I would definitely stay here again.""