Needs a remodel; like walking into a hotel in 1993. Cleanliness was an issue in areas. Won’t stay there again. Only highlight was very courteous staff.
Shawn
於 2024 年 4 月住了 4 晚
4/10 欠佳
Amit
家人同遊
2024年4月8日
不滿:整潔度和住宿狀況
Room had an unpleasant odor on check-in. The hotel was all sold out and could not change rooms. Staff sent someone to spay room freshener. I will not stay at this property again.
Amit
於 2024 年 4 月住了 1 晚
10/10 優異
Janet
家人同遊
2024年4月7日
Good
Janet
於 2024 年 3 月住了 4 晚
6/10 一般
Rosa
2024年4月6日
不滿:職員與服務
Rosa
於 2024 年 4 月住了 1 晚
8/10 不錯
Katerina
2024年4月6日
讚好:整潔度、職員與服務和住宿狀況
Katerina
於 2024 年 4 月住了 1 晚
10/10 優異
Laurie
2024年4月6日
讚好:整潔度、職員與服務和住宿狀況
Laurie
於 2024 年 4 月住了 2 晚
10/10 優異
FILBERT JOHN (Lakewood)
親子同遊
2024年4月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean abd suitable to family with small kids
FILBERT JOHN
於 2024 年 4 月住了 2 晚
10/10 優異
FREDERICK
伴侶同遊, 寵物同遊
2024年4月5日
讚好:整潔度、職員與服務和住宿狀況
Excellent location for individuals that want to be close to shops and good restaurants. Would stay again.
FREDERICK
於 2024 年 1 月住了 1 晚
2/10 很差
Brian
伴侶同遊
2024年4月4日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property in a good location near downtown Palm Springs (easy walk to dining, shopping, cultural attractions). Staff very helpful and professional. Nicely done pool and outdoor courtyard area. Convenient parking near the various property access doors.
Brian
於 2024 年 4 月住了 2 晚
6/10 一般
Adam
2024年4月3日
讚好:整潔度和住宿狀況
Check in took 3 hours. We arrived at 2.30pm and told room would be ready shortly. Reception said they would call when ready. As it was going to be a short wait we sat and had a drink by the pool and after 1 hour I went to reception and room not ready. Another hour later still no room. After 3 hours I went to reception and was told room was ready. Still no call though. We wasted 3 hours hanging around the hotel when if they had been straight with us we could have gone and done something with our 3 hours.
Lady who was desk manager on check in was rude. Most of the staff unfriendly apart from cleaners and gardeners who were great.
People reserve pool loungers from 6am and don’t sit in them until lunch time, this is not reasonable. Groups of 10 plus teenagers allowed to cause mayhem around the pool without staff stopping them. If you’re not American you are treated like a second class citizen here at this hotel.
This is not like any other Hilton I have stayed at. Staff are so rude and grumpy. Glad to leave hotel but Palm Springs is great