2/10 糟糕
Fiona
与家人出行
2025 年 10 月 20 日
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
I turned up to a hotel booked three months ago, and paid for at that time as well. It was late in the evening, ca 10pm local time. They told me they had no room for us (including my elderly mother) and that we needed to go to a different hotel. Not one person apologised, they told us they were upset with their sales department for overselling, but didn’t consider that we might have had concerns on it too.
They moved us from an adult only hotel to one full of children. Somehow three glasses of beer at dinner that we weren’t planning to eat that neither of us drink was to make this better? The hotel treated us with contempt. Eventually we could move back to the hotel we actually booked but we were punished by losing the twin room we booked and received a double bed instead. Absolute disaster of a trip? I would not recommend this hotel.
Fiona
2025 年 10 月入住 3 晚