If you are looking for peace on your family vacation, this is NOT the place for you. DO NOT WASTE YOUR MONEY. We were looking for a break from the stress and aggravation of life and ended up just facing more. We were booked for 5 nights and LEFT after night 3, because things got so bad. It wasn't a SAFE environment for me or my family. I have asked for a refund for our last two nights because it was so awful, but thus far the owners have refused. Apparently all of this is acceptable and family friendly. Here is what we dealt with.
The elevators were horrible....HORRIBLE. Waiting 20-30 minutes just to get on one is not an exaggeration. It took my husband over an hour to get up to the condo with groceries. They were always at risk of breaking down. The first night we were there 4 of the 6 were broken down which made lines longer. One of those had people trapped inside and they had to call the fire department to get them out. On the second night we were there, a 7 year old boy was trapped by himself for 4 hours before the fire department could get him out. Forget just running up to your room to grab something or make a sandwich. Every time you wanted to go somewhere it was a production and you had no idea how long it was going to take.
There were also several issues with other guests. There was a drunken fight at the pool our second day. Two grown men went at it over towels, throwing full fisted punches and chasing each other around until the cops were called. It TERRIFIED my 12 year old who witnessed the whole thing. You could smell weed all over the property and when it was brought to security's attention, they shrugged their shoulders as if there wasn't anything to be done. Our last night, guests were throwing things off of their balconies and howling, literally, at each other. After calling security, their response was, "We are talking to them.". That same night a young man got into the elevator with a lit cigar. After my husband asked him politely to put it out (our daughter was with him) the man refused and continued to smoke. There was zero consideration for other guests on the property. It was nothing to smell pee in the elevator areas and to see people openly spitting in the hallways to the elevators.
I will say the condo was very pretty which is sad considering the resort is such a train wreck. The view was great but 100% NOT WORTH IT! Don't waste your money and send good thoughts our way in hopes that we get our money back.