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棕櫚套房酒店的評價

2 out of 5
棕櫚套房酒店
17255 Front Beach Road, Panama City Beach, FL

評價

8.8

優異

10 分評分，優異；1004 則評價中有 574 則" "
8 分評分，不錯；1004 則評價中有 298 則" "
6 分評分，一般；1004 則評價中有 63 則" "
4 分評分，欠佳；1004 則評價中有 36 則" "
2 分評分，很差；1004 則評價中有 33 則" "

8.8/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

8.4/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

真實旅客

於 2020 年 12 月住了 2 晚

10/10 優異

Vasti

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly staff, everyone we encountered was friendly. Really liked that we were across the street because I don't like heights. The other part of property is only 2 stories with plenty of parking. Room was very spacious, clean, comfortable. Property has 2 pools. The property is on the beach, there's a store too. Everything you need is close by, even a grocery store.
於 2024 年 5 月住了 3 晚
Palmetto Management 於 2024年5月23日的回應
Thank you so much, we hope to see you again.

2/10 很差

Lisa

伴侶同遊
不滿：整潔度和住宿狀況
Bed bugs in room.
於 2024 年 5 月住了 5 晚
Palmetto Management 於 2024年5月22日的回應
We're very sorry to hear this. Management will be contacting you again. Thank you.

8/10 不錯

Richard

讚好：整潔度、職員與服務、設施服務和住宿狀況
Liked the quiet. Good location. Will stay here again.
於 2024 年 5 月住了 4 晚
Palmetto Management 於 2024年5月21日的回應
And we would love to see you again. Thank you.

10/10 優異

Larry

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice establishment only thing I wished the bed was a little softer.
於 2024 年 5 月住了 6 晚
Palmetto Management 於 2024年5月21日的回應
Thank you so much we hope to see you again soon.

10/10 優異

Merly

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Customer service experience was amazing. Check in was as accommodating as possible.
於 2024 年 5 月住了 3 晚
Palmetto Management 於 2024年5月20日的回應
Thank you so much for your feedback, we hope to see you again. Again thank you.

6/10 一般

Kimberly

親子同遊
讚好：整潔度
We have been coming here for years, but this year was a little different. We never got any towels brought to the room without us asking for them and they never came in to empty trash. Plus, we went down to get in the pool and there was a bunch of men drinking with empty Beer bottles and cans all around the pool. So many they were stacked up. Didn’t feel like I wanted to take my children in the pool so we had to miss out of a pool day. Plus, the hot tub wasn’t working and there was no bar.. which we don’t buy alcohol but we like to buy non-alcohol frozen drinks while we lay out. That may have been why they were all in the pool. I know it’s under new management. Hopefully It will get straightened out. I hate to see it go down. It has always been our favorite place to stay in Panama City Beach. Plus, they didn’t put beach towels out to go to the beach like they have every year so I didn’t bring one, so I had to go out and buy one.
於 2024 年 5 月住了 5 晚
Palmetto Management 於 2024年5月20日的回應
Thank you so much for your feedback, we are sorry you did not fully enjoy yourself and will work on providing a better experience. Thank you.

10/10 優異

Albenis

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The only thing I didn't like was that the parking lot was on the other side of the street
於 2024 年 5 月住了 1 晚
Palmetto Management 於 2024年5月20日的回應
Thank you so much for your feedback, we hope to see you again. Again thank you.

4/10 欠佳

mohamed (Johns Creek)

不滿：整潔度和住宿狀況
於 2024 年 3 月住了 2 晚
Palmetto Management 於 2024年5月16日的回應
Thank you for your feedback a member of our Management team will be reaching out to you.

10/10 優異

Andrew (Epsom)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful ocean view from the balcony, room was good size and it had a full size fridge/freezer! They had a nice pool, hot tub, and kids pool right by the ocean along with available gas grills and gazebos for outdoor dining.
於 2024 年 5 月住了 1 晚
Palmetto Management 於 2024年5月15日的回應
Thank you so much, we hope to see you again.

2/10 很差

Norma

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 5 晚
Palmetto Management 於 2024年5月14日的回應
We are sorry you did not enjoy your stay. I would love to chat more if you have the time. Thank you.

6/10 一般

Amy

家人同遊
讚好：整潔度
There is nothing fancy about this hotel. However, it is a relatively inexpensive hotel right on the beach and right on the main strip in Panama City Beach. The pool area is nice and the beach is awesome. If you want a no-frills experience that’s affordable this place is for you.
於 2024 年 5 月住了 2 晚
Palmetto Management 於 2024年5月13日的回應
Thank you

8/10 不錯

REGINA

親子同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
The hot tub was not working it never got warmer than 47 degrees
於 2024 年 5 月住了 1 晚
Palmetto Management 於 2024年5月13日的回應
Yes very sorry about this, it is up and running again. Thank you for your feedback.

10/10 優異

MILVY

讚好：整潔度
於 2024 年 4 月住了 2 晚
Palmetto Management 於 2024年5月14日的回應
Excellent, Thank you.

10/10 優異

Ashley

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Very nice place
於 2024 年 5 月住了 1 晚
Palmetto Management 於 2024年5月10日的回應
Thank you so much, we hope to see you again.

8/10 不錯

Jeff

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Older properly but clean and comfortable. Would definitely stay there again
於 2024 年 5 月住了 3 晚
Palmetto Management 於 2024年5月10日的回應
Thankyou, we will continue to work on this.

10/10 優異

Joanne

讚好：整潔度、職員與服務和住宿狀況
Like everything
於 2024 年 5 月住了 1 晚
Palmetto Management 於 2024年5月9日的回應
excellent, we hope to see you again.

10/10 優異

Joseph

讚好：職員與服務、設施服務和住宿狀況
Stayed for 2 nights, found the tv remote was very dirty, rest of the room was clean and spacious!
於 2024 年 5 月住了 1 晚
Hotel Management 於 2024年5月7日的回應
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

10/10 優異

Daryl

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 6 晚
Hotel Management 於 2024年5月7日的回應
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

8/10 不錯

Sean

多人同遊
讚好：整潔度和職員與服務
Friendly staff, older facility (needs updating) limited parking , room was clean and well stocked. Over all very happy with my stay , I would stay again in the future beautiful beach front room view
於 2024 年 5 月住了 1 晚
Palmetto Management 於 2024年5月6日的回應
We hope to see you again.

6/10 一般

Pearl

多人同遊
讚好：職員與服務和設施服務
I did not like begin across the street from the main hotel
於 2024 年 4 月住了 3 晚
Hotel Management 於 2024年5月2日的回應
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

4/10 欠佳

Tori

於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年5月3日的回應
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

10/10 優異

Carrie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice place
於 2024 年 4 月住了 3 晚
Palmetto Management 於 2024年5月1日的回應
Excellent, We hope to see you again and soon.

10/10 優異

Chris

於 2024 年 4 月住了 1 晚
Palmetto Management 於 2024年5月20日的回應
Excellent, thank you for your feedback, we hope to see you again.

6/10 一般

Melina

家人同遊
讚好：職員與服務
不滿：設施服務
Staff was very friendly. Loved the pool and beach access. Overall it was a very good experience.
於 2024 年 4 月住了 3 晚
Palmetto Management 於 2024年4月30日的回應
Thank you for your feedback.

6/10 一般

Keshia

於 2024 年 4 月住了 1 晚
Palmetto Management 於 2024年5月20日的回應
Thank you.

10/10 優異

Tracie

讚好：整潔度、職員與服務和住宿狀況
Very convenient
於 2024 年 4 月住了 4 晚
Palmetto Management 於 2024年4月30日的回應
Thank you so much. We hope to see you again.

4/10 欠佳

Madison

於 2024 年 4 月住了 4 晚
Palmetto Management 於 2024年4月30日的回應
Oh no, Mrs. Moseley I have reached out to find out more about your stay. I hope we can connect. Thank you for your feedback.

10/10 優異

Beyonce

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice place
於 2024 年 4 月住了 3 晚
Palmetto Management 於 2024年4月29日的回應
Excellent, we are so glad you enjoyed your stay.

6/10 一般

Karla (Conyers)

讚好：整潔度和職員與服務
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月30日的回應
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

10/10 優異

Terry

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Palmetto Management 於 2024年4月30日的回應
We are so glad you enjoyed your stay, come again.

8/10 不錯

Anthony

讚好：整潔度、職員與服務、設施服務和住宿狀況
My room was great. The view of the ocean was legendary. I really wish the poolside bar was open during my visit, and while I understand it's seasonal, it should've been communicated to guest scheduled to stay. It was one of the main reasons I chose to reserve here
於 2024 年 4 月住了 2 晚
Hotel Management 於 2024年4月29日的回應
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

10/10 優異

Maxine

讚好：整潔度、職員與服務、設施服務和住宿狀況
The location was excellent, pricing affordable, checkin was extremely easy, male associate was very helpful. Check out was strange. The 2 women at the desk did not even look up, didnt as if they could help. A guest walked in, one of the ladies asked if she needed hep, as if i wasnt standind there. I put the key down and left.
於 2024 年 4 月住了 2 晚
Hotel Management 於 2024年4月29日的回應
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

6/10 一般

Stuart

讚好：整潔度
不滿：職員與服務
The staff didn't know anything about the area. I asked for a good restaurant and they did not have a clue as the where to find a seafood place. I put the do not disturb hanger on the door and housekeeping came in without knocking.
於 2024 年 4 月住了 2 晚
Palmetto Management 於 2024年4月26日的回應
Did you find a good seafood place, we'd love to know so we can recommend one next time. Thank you.

10/10 優異

Kristi

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
It was absolutely a great bang for the buck ! No complaints at all.
於 2024 年 4 月住了 3 晚
Palmetto Management 於 2024年4月26日的回應
Yeah, we hope to see you again and again.

6/10 一般

Rama

家人同遊
讚好：設施服務
不滿：住宿狀況
Everything except the bed was good. Bed and pillow were very uncomfortable. They need to purchase new beds.
於 2024 年 4 月住了 2 晚
Palmetto Management 於 2024年4月26日的回應
I am sorry to hear this, we will try and see what we can do about those beds. Thank you.

8/10 不錯

Carrie

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean/quiet friendly staff, very helpful Would stay again if needed a short stay
於 2024 年 4 月住了 2 晚
Palmetto Management 於 2024年4月25日的回應
Thank you so much.

10/10 優異

Vicki

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice view if you get a beach view room. Worth it!!!
於 2024 年 4 月住了 1 晚
Palmetto Management 於 2024年4月24日的回應
Thank you so much.

6/10 一般

Chrystal

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
The stay was pretty good until close to check out time. Around 9:00 am I called the front desk to verify check out time & they told me it was 10:00am. I didn’t think that was the time we were given when we booked the room. But either way I asked okay well can we have a little later check out? The lady on the phone was very rude and told me we could have until 10:15 that was it! I looked back at my reservation and it definitely said 10:30. Then at 9:50 someone (room cleaning Man) just opens the door and comes in our room, NO!, knock, NO!, Hello? NOTHING!!!! So! Not only did they not honor the 10:30 check out which is one of the reasons we decided on this hotel but then the rude front desk lady didn’t honor her 10:15 check out they send the cleaning people in 10 mins before 10:00 am.
於 2024 年 4 月住了 1 晚
Palmetto Management 於 2024年4月24日的回應
So sorry for the confusion, we are working to make this better, again our apologies.

10/10 優異

John

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was cool
於 2024 年 4 月住了 1 晚
Palmetto Management 於 2024年4月24日的回應
Yeah, so happy you enjoyed your stay. Come again.

8/10 不錯

Lori

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Needs some clean up ..paint work but most ly good
於 2024 年 4 月住了 2 晚
Palmetto Management 於 2024年4月23日的回應
Thank you.

10/10 優異

Christie

讚好：整潔度和住宿狀況
Stayed here 2 times in a 2 week period. The first stay went great, which is why I booked here again. During my second stay, I decided to extend another day. After booking another day for the trip, Gloria who initially helped me told me to call the day of my initial checkout to let the desk know that I was on size already and would like to stay in the same room so housekeeping would not enter our room because she had confirmed the extended booking. Instead of calling I had gone to the front desk to handle it that way instead of over the phone. Shauna who was at the desk that morning was very rude. When I had explained to her that I was just checking in on my extended day she made it very difficult. As she was "trying" to help me, other customers would walk in. She would drop everything and help them, leaving me standing there. She then proceeded to say very loudly that my card was declined. I asked how was that possible when Gloria had told me it processed 2 days before. She then told me she needed to see my ID to confirm, in which I had to walk back to get my ID. When my son realized I was talking a long time he came in and all of a sudden everything was fine. When I asked her how my card was declined and if there was anyone else who could help me she completely ignored me and said everything was fine. Handded me my ID and new room keys and said I was set. Happy with everything else. Do not want to deal with Shauna in the future. Very very unprofessional.
於 2024 年 4 月住了 4 晚
Palmetto Management 於 2024年4月25日的回應
We're glad you enjoyed your stay and we will work on that customer service. Thank you for your feedback.

10/10 優異

Tina

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We stayed in room 7307 on April 17-19 on 3rd floor. Great view, clean and very comfortable. I would definitely stay here again.
於 2024 年 4 月住了 2 晚
Palmetto Management 於 2024年4月23日的回應
And we would love to see you again.

10/10 優異

Donald

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Room was clean and comfortable , pillows could have been better but not terrible. It was nice and quiet not hard to get out of parking lot on to the road ( not much traffic ) at this time of year .
於 2024 年 4 月住了 2 晚
Palmetto Management 於 2024年4月22日的回應
Great, we are so glad you enjoyed your stay. We will see what we can do about those pillows.

10/10 優異

Katia

多人同遊
讚好：整潔度、職員與服務和住宿狀況
It was a great place with very nice staff! Would definitely come again!!
於 2024 年 4 月住了 4 晚
Palmetto Management 於 2024年4月22日的回應
Great, hope to see you again.

8/10 不錯

Jean-Bertrand

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Palmetto Management 於 2024年4月24日的回應
Thank you.

10/10 優異

Dundrey

讚好：整潔度、職員與服務和住宿狀況
Enjoyed my stay everything was perfect
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月22日的回應
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

8/10 不錯

Alterrio

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Would get again
於 2024 年 4 月住了 3 晚
Hotel Management 於 2024年4月22日的回應
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

10/10 優異

Vincent

於 2024 年 4 月住了 2 晚
Palmetto Management 於 2024年5月12日的回應
Thank you as always, We hope to see you again.

10/10 優異

William (Huntsville)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good price.
於 2024 年 4 月住了 2 晚
Palmetto Management 於 2024年4月21日的回應
Glad you enjoyed, come again.