Since we are owners already, we had a pretty good idea what was to be expected and the room fell a little short. The towel rack in the bathroom was broken as was the phone in the bedroom, I called and reported it to the front desk and unfortunately nothing was done. We also were out of water for about 6 hours, and water barely ran from the sink faucet, even with a change in hoses which were very clogged. The room served our needs but could use a little attention. As an owner who pays a large maintenance fee, I would be annoyed. Please feel free to contact me.