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Reviews of Maison Eugenie

4 out of 5
Maison Eugenie
167 Rue De Rome, Paris, Paris

Reviews

8.8

Excellent

Rating 10 - Excellent. 11 out of 15 reviews" "
Rating 8 - Good. 1 out of 15 reviews" "
Rating 6 - Okay. 2 out of 15 reviews" "
Rating 4 - Poor. 0 out of 15 reviews" "
Rating 2 - Terrible. 1 out of 15 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, well placed typical French romantic style hotel. Good restaurants around and easy transportation from every where. Had a wonderful stay.
Stayed 3 nights in Nov 2023

6/10 Okay

Anabis

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The hotel is very conveniently located next to a train and metro station and there are multiple dining options you could easily walk to. The hotel has accomodations needed to get you thru the a few days; this is to say, do not expect accomodations to be the size you might be used to if you are from USA. The bathroom was tiny and there is barely any space to put your suitcases in. The staff was amazing and they have breakfast included which is more than enough to start your day.
Stayed 5 nights in Nov 2023

8/10 Good

Ard

Liked: Cleanliness, staff & service, amenities
The room was small. The shower was great! If you're from North America bring your own facecloth if you need one. The towels were just adequate. The location was good - close to Metro and laundry facilities.
Stayed 8 nights in Nov 2023
Response from GEM on 1 Dec 2023
Dear Ard, thank you for your feedback. We look forward to welcome you again

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maison Eugenie
Location to Metro and journey time from Gare du Nord was perfect. Staff were helpful throughout. Start thinking about it for next year's birthday.
Stayed 4 nights in Nov 2023
Response from Eugenie on 18 Nov 2023
We are pleased to know that you enjoyed your stay at our hotel. You are welcome to visit us again.

10/10 Excellent

Viktoriya, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming and lovely hotel. Loved breakfast items especially sweet brioche and croissants. Staff was attentive and helpful. We enjoy the neighborhood and room was pleasant. The bathroom had a helpful towel heating unit. Thank you
Stayed 3 nights in Oct 2023
Response from GEM on 19 Nov 2023
Dear Viktoriya, thank you very much for your lovely feedback. We look forward to welcome you again

10/10 Excellent

Talita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and very helpful staff.
Stayed 1 night in Sep 2023
Response from GEM on 19 Oct 2023
Dear Talita, thank you so much for your feedback and rating. We look forward to welcome you again

10/10 Excellent

GRACE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful period property. The staff were very good and couldn't do enough for me. I thoroughly enjoyed my visit.
Stayed 4 nights in Aug 2023
Response from Iman- Guest experience manager on 8 Sept 2023
Dear Grace, It's a big pleasure to read your kind words, thank you so much!See you soon, again, between us!Kind regards

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful older property. Excellent staff couldn't do enough to help. Breakfast very good.
Stayed 4 nights in Aug 2023
Response from Iman- Guest experience manager on 6 Sept 2023
Dear Grace, Thank you very much for your nice comment and we hope to see you again very soon in our property! Kind regards

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very nice room and the hotel installations in general. Very good resturant. Personnel with a great service spirit.
Stayed 6 nights in Apr 2024

10/10 Excellent

Tufan

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good personnel and very clean hotel. The hotel has many transport opportunities. The croissant is unbelievable tasty!!
Stayed 5 nights in Nov 2023
Response from GEM on 1 Dec 2023
Dear Tufan, thank you very much for your feedback and perfect score. We look forward to welcome you again

10/10 Excellent

Xavier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon séjour. Personnel attentionné.
Service impeccable. Personnel toujours souriant et au petit soin. C'est très agréable. Seul le coin toilettes (dans la salle de bain) est très exiguë.
Stayed 6 nights in Nov 2023
Response from GEM on 19 Nov 2023
Cher Xavier, merci beaucoup pour votre retour très positif et notation. Nous espérons pouvoir vous accueillir à nouveau prochainement

2/10 Terrible

Antoine

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
A Eviter !!!
Du vol. On m'a debit alors que je n'ai pas utilisé le mini bar mais ils prennent une empreinte. La reception a failli me faire rater mon vol a me faire attendre pour des raxis qui ne viendraient jamais donc j'ai pris un Uber par mes propres moyens (pourtant une station de taxi est devant l hotel) Le style de l'hotel est rococo assez kitsch et l'emplacement bruyant (surtout du 1er etage) La femme de menage entre sans toquer fermement a la porte le matin. A eviter.
Stayed 2 nights in Nov 2023
Response from GEM on 19 Nov 2023
Cher Antoine, nous sommes navrés si votre expérience n'a pas été à la hauteur de vos attentes. Votre commentaire nous surprend à plus d'un titre mais nous nous excusons pour tout incident. Nous restituons systématiquement les empreintes après vérification des chambres. Concernant les taxis, nous faisons appel à G7 et nous ne contrôlons malheureusement pas le trafic parisien. Enfin nos femmes de chambre toquent avant d'entrer habituellement.

10/10 Excellent

fredrik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riktigt parishotell
Underbart parishotell, som verkligen har charm. Frukosten är fantastisk. Vänlig och hjälpsam personal. Rummen städas varje dag. Kommer gärna tillbaka.
Stayed 4 nights in Nov 2023
Response from GEM on 19 Nov 2023
Dear Fredrik, thank you very much for your feedback and rating. We look forward to welcome you again

10/10 Excellent

Yannick

Liked: Cleanliness, property conditions & facilities, room comfort
Good location nice hotel
Very nice hotel, good location, superior room small but convenient, good wifi and reception staff nice. The only drawback is the staff from breakfast very unprofessional and quiet rude when asking to pay a coffee because i asked 8 min after end of breakfast.
Stayed 2 nights in May 2023
Response from Iman_Guest experience Manager on 3 Jul 2023
Dear Yannick, Thank you for sharing your comment about your stay with us. We are glad to know that you had a great experience with us and that you liked our rooms and the front desk staff. We are so sorry that you have an inconvenient with the breakfast staff, but i would like to inform you that this is not their usual way to work. All the team try to do her best to make your stay as special as possible !We hope to see you again for a better experience!Kind regards