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卡薩格蘭德酒店的評價

3 out of 5
卡薩格蘭德酒店
1070 Lakeshore Drive W., Unit #201, Penticton, BC

評價

8.6

優異

10 分評分，優異；299 則評價中有 135 則" "
8 分評分，不錯；299 則評價中有 120 則" "
6 分評分，一般；299 則評價中有 27 則" "
4 分評分，欠佳；299 則評價中有 12 則" "
2 分評分，很差；299 則評價中有 5 則" "

9.2/10 

整潔度

8.6/10 

職員與服務

8.6/10 

設施服務

8.8/10 

住宿狀況

8.4/10 

環保程度

評價

6/10 一般

Tammy

於 2024 年 3 月住了 2 晚

10/10 優異

Michael

於 2024 年 1 月住了 2 晚

10/10 優異

Christopher

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property is immaculate. Had a very nice stay. Will stay here again when in Penticton. Staff was great and super accommodating.
於 2024 年 1 月住了 3 晚

10/10 優異

Riley

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great spot !
Was a great spot, very thankfull.
於 2023 年 10 月住了 2 晚

10/10 優異

John

於 2023 年 10 月住了 3 晚

10/10 優異

Gordon

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Great place to stay and awesome location
於 2023 年 8 月住了 2 晚
Manager 於 2023年8月26日的回應
Thanks for staying with us Gordon, we hope to see you back again soon.

10/10 優異

Pavel

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 2 晚
Manager 於 2023年8月26日的回應
Thank you for the 5* review Pavel. We hope to see you back again soon.

10/10 優異

Pamela

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice, mattress is too soft snd the small fridge did not have a freezer to hold ice. Other than that, the unit met our expectations and the location and parking were great
於 2023 年 7 月住了 2 晚
Manager 於 2023年7月20日的回應
Hello Pamela and thank you for your response. We have ice in the central shared common area for our guests to use. Happy to hear that you enjoyed your stay and we hope to see you back again.

10/10 優異

Jessica

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 3 晚
Manager 於 2023年7月8日的回應
Thank you for the great review Jessica!

10/10 優異

Daniel

讚好：整潔度和住宿狀況
於 2023 年 7 月住了 2 晚
Manager 於 2023年7月6日的回應
Thanks for staying with us.

10/10 優異

Kathleen

伴侶同遊
讚好：整潔度和住宿狀況
A beautiful property close to everything in town. Very comfortable room - loved the balcony looking outside to the city Rose Garden and the lake.
於 2023 年 6 月住了 1 晚
Manager 於 2023年6月27日的回應
Thank you for the great review Kathleen and we hope to see you again soon!

8/10 不錯

John

於 2023 年 2 月住了 3 晚

8/10 不錯

Brandi

讚好：整潔度、職員與服務和住宿狀況
It was good! There was no water bottles in the room like it was posted
於 2023 年 1 月住了 1 晚

8/10 不錯

Thomas

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good ambiance.
於 2022 年 10 月住了 1 晚

8/10 不錯

Erica

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Casa grande
The place was nice, however the walls were pretty thin and you could hear other people arriving and leaving. The tv wouldnt work for us and the bathtub drained slowly. However the bed was comfy and it was very clean and neat.
於 2022 年 10 月住了 1 晚

8/10 不錯

Teresa

讚好：整潔度、住宿狀況和客房舒適度
The location is near the lake and literally over a main road, making it very noisy until midnight (in October).
於 2022 年 10 月住了 1 晚

8/10 不錯

COLLEEN

於 2022 年 9 月住了 2 晚

10/10 優異

Jenice

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
As above in previous questions
於 2022 年 9 月住了 1 晚

4/10 欠佳

Robert

家人同遊
讚好：整潔度
不滿：職員與服務和設施服務
The location is very good. We didn't like the parking as it was impossible to squeeze 5 cars into the small space, there was no host in the dining area at breakfast which is not normal in a B&B, the shower in the Hideaway room should come with a warning as it was incredibly small ( a regular sized person couldn't turn around in the enclosure), some instruction for the coffee maker would be helpful and the TV didn't work.
於 2022 年 9 月住了 2 晚
Jas 於 2022年9月24日的回應
thank you Robert for the feedback, yes switching over providers has been a hiccup and we have fixed that issue, The parking unfortunately is an ongoing situation and given the location, some of our guests are asked to park on the street or across by the lake. The coffee pot instruction are noted and we are making new signage for such amenities. The shower stall is standard “on the smaller side”. and yes, we will note that on our updated version of rooms and amenities. This BnB is being revamped and we are trying to find ways to make this a welcoming, warm experience for our guests. We appreciate the time and effort put into giving us this feedback and it is duly noted.

10/10 優異

Gary

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Accommodations were very comfortable, and we really enjoyed all the care that was evident and will book again when we visit in Penticton.
於 2022 年 9 月住了 1 晚
Jas 於 2022年9月19日的回應
It is our pleasure to look after you. Thank You

8/10 不錯

Jenice

伴侶同遊
讚好：設施服務和住宿狀況
Atmosphere, style. Location.
於 2022 年 9 月住了 2 晚
Jas 於 2022年9月19日的回應
Thank you. We continually try to improve upon our guest experiences. Please let us know what we can do better.

10/10 優異

Mary

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful in every way!
I loved my stay at Casa Grande Inn. The room was lovely, and very comfortable. The location couldn't be better.
於 2022 年 9 月住了 1 晚
jas 於 2022年9月18日的回應
Thank Mary, We enjoyed hosting you.

8/10 不錯

Jean

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The location is great and the building is beautiful. We were here a year ago, so could compare service. The service this year was not as clear as last year. The manager was very helpful, when we could find him. He was very helpful, but his English presents a bit of a barrier. We spoke to other guests who were at a loss what to do for breakfast. I told them basically what to do. If no food options were laid out on the tables, just start looking in the fridge for breakfast items, make your own coffee & tea. Once you take charge of the meal, you can have a decent breakfast. I do not lay the blame on the manager as he tried very hard to help. I'm wondering if her needs more training and more support. When we were there last year, we had a room on the third floor. At that time our double doors to the outside (which is accessible to anyone wanting to get in) had no locks on that door. We didn't feel comfortable about that, but lived with it. This year, the person in that room told me the double doors did not lock and the occupant was a single elderly person who didn't feel safe at all. Last year we reported this problem and it appears it is still not fixed. We still give this place a good rating, but there needs to be some changes made and possibly more staff.
於 2022 年 9 月住了 2 晚
Jas 於 2022年9月14日的回應
Hello JeanThank you for the candid review, we are under new management and your feed back is appreciated, we are working on fixing and or upgrading this facility. I would like to assure you that once we get over these hiccups our guest experiences will be elevated. We continue to improve our services.Regards

4/10 欠佳

Madaline

讚好：整潔度和設施服務
不滿：職員與服務和住宿狀況
於 2022 年 9 月住了 2 晚

8/10 不錯

Terence

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice spacious property. Good views from the sundecks. Breakfast was good, there was cereal, bread, hard boiled eggs and bakery items. Lots of Make your own coffee. Across the street is Ooolala food truck with a variety of Crepes. There are Only 5 spots to park so one night we were forced to park on Churchill Ave and Riverside. Oh ya, no elevator. Very nice accommodations and we would enjoy returning.
於 2022 年 9 月住了 3 晚
Jas 於 2022年9月17日的回應
Thank You Terence... It is an onging issue, Beach goer tend to park on this street therefore taking up the spaces on our street.

8/10 不錯

Brian

伴侶同遊
讚好：整潔度和住宿狀況
Nice place. Hideaway Room very small but functional
於 2022 年 8 月住了 1 晚
Jas 於 2022年9月17日的回應
Thank you, Brian, though we cannot do anything with the size of it, We are upgrading the quality of the spcae and the outdoor deck. Hope you come back to check it out.

4/10 欠佳

Bruce (Vancouver)

伴侶同遊
不滿：設施服務和住宿狀況
Very cramped quarters. No chairs. No light above mirror over the sink. Adequate breakfast. Whole facility tired. Over priced and will not recommend it.
於 2021 年 10 月住了 2 晚
et 於 2021年10月22日的回應
Thank you for taking the time to review us. It was our pleasure hosting you. Sorry you did not like the room it is a very popular room and people really like it. Sorry it did not suit you we have pictures of all the rooms on line. You should have been able to view them.

2/10 很差

Claire

於 2021 年 9 月住了 4 晚

4/10 欠佳

真實旅客

商務旅客
讚好：整潔度
不滿：職員與服務、住宿狀況和客房舒適度
Not worth the money
Very u professional. Cranky hostess. Unwelcoming. Squeaky bed. Worn out linens. Far too expensive. Does not look like advertisement.
於 2021 年 9 月住了 1 晚
et 於 2021年9月19日的回應
Sorry you were unhappy with your stay.

10/10 優異

Katrina

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 8 月住了 1 晚

10/10 優異

Brianna

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This B&B is a gem! Beautiful house right on the beach (across from the boat). Parking is available right outside. The rooms are very clean, cozy and stylish. You can enjoy your morning coffee on the cute balcony overlooking the beach. Elise (host) has breakfast ready in the morning. Sometimes she makes the most delicious bran muffins for her guests! Thank you Elise for being so sweet and helpful during our stay.
於 2021 年 8 月住了 2 晚
Management 於 2021年9月12日的回應
Thank you so much for your kind review. We hope to host you again at casa grande inn.

10/10 優異

adrian

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We stayed in the Jacuzzi suit, beautiful room looking directly across from the paddle wheeler boat.
於 2021 年 8 月住了 1 晚
et 於 2021年9月3日的回應
Thank you for taking the time to review us. It was our pleasure hosting you. Have a great rest of the year.

10/10 優異

Faris

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Pleasant stay. Downside was the price per night and the floor was dirty when we came in. No other issues
於 2021 年 8 月住了 1 晚
et 於 2021年9月6日的回應
Thank you for taking the time to review us. It was our pleasure hosting you.

8/10 不錯

Melissa

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay! It wasn't what I expected from hotel point of view but I was pleasantly surprised with the homey feel and friendliness of staff. Great views! The only thing I would adjust is the breakfast as an bed & breakfast could have been better.
於 2021 年 8 月住了 1 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Like: Great location. Dislike: Limited Parking Spaces for Guests.
於 2021 年 8 月住了 2 晚
et 於 2021年8月17日的回應
Thank you for taking the time to review us. Sorry about the street parking that is the best we can do. Wishing you a great rest of the summer hope it will soon be smoke free.

8/10 不錯

Stephanie

讚好：客房舒適度
不滿：職員與服務
於 2021 年 8 月住了 1 晚
et 於 2021年9月19日的回應
Thank you for taking the time to review us. It was our pleasure hosting you.

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was right beside the water and close to all the restaurants
於 2021 年 7 月住了 1 晚
et 於 2021年8月3日的回應
Thank you for taking the time to review us. It was our pleasure hosting you. Hope you have a great rest of summer.

10/10 優異

Greg

於 2021 年 7 月住了 3 晚
et 於 2021年9月19日的回應
Thank you for taking the time to review us, it was our pleasure hosting you.

10/10 優異

真實旅客

讚好：整潔度和職員與服務
Great location
於 2021 年 7 月住了 1 晚
ET 於 2021年7月29日的回應
THANK YOU FOR TAKING THE TIME TO REVIEW US, IT WAS OUR PLEASURE HOSTING YOU. HOPE YOUR TRIP HOME WAS A PLEASANT AND SMOKE FREE TRIP. CHEERS.

8/10 不錯

Karen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 7 月住了 4 晚
et 於 2021年8月3日的回應
It was our pleasure hosting you, and thank you for taking the time to review us. Hope the rest of summer is a great and enjoyable one for you.

10/10 優異

Brenda

讚好：職員與服務
於 2021 年 7 月住了 3 晚
et 於 2021年7月16日的回應
Thank you for taking the time to review us. It was our pleasure hosting you. Hope you had a safe and pleasant trip home and wishing you a smoke free rest of the summer.

10/10 優異

Lorne

於 2021 年 7 月住了 1 晚
et 於 2021年7月16日的回應
Thank you for taking the time to review us. It was my pleasure hosting you. hope your trip home was a safe and pleasant one. Take care.

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I love this place, ao close to the beach. They off lots of activities you can do in water or on land. Our room was amazing, with a belcony. They host she was amazing. Definitely will be coming back!
於 2021 年 7 月住了 1 晚
Et 於 2021年7月6日的回應
Thank you for taking the time to review us, it was our pleasure hosting you. Enjoy the rest of your summer

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location and clean rooms.
於 2021 年 6 月住了 1 晚
et 於 2021年6月7日的回應
Thank you for taking the time to review us. It was our pleasure hosting you. Wishing a great summer and good health.

8/10 不錯

真實旅客

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Mexican style was cool. Room was nice but needed a bigger TV. also there was a fridge but no microwave to reheat food etc. Big cob web up in sky light in bathroom
於 2021 年 5 月住了 1 晚
et 於 2021年5月17日的回應
Thank you for taking the time to review us. It was our pleasure hosting you. Wishing you a great safe summer.

6/10 一般

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2021 年 5 月住了 1 晚
et 於 2021年5月17日的回應
thank you for taking the time to review us. It was our pleasure hosting you. Stay safe

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to stay and exactly as described online. Fantastic location and enjoyed meeting Alyse and Happy!
於 2021 年 4 月住了 2 晚
Et 於 2021年4月12日的回應
Thank you for taking the time to review us.It was our pleasure hosting you.Hope your trip home was a safe and pleasant one.Stay safe and have a great summer.

10/10 優異

Stephen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Location!
Great Location! They said there wouldn't be breakfast due to Covid but there was always coffee, oatmeal, bran muffins, bananas and mini donuts at least when we were there. Had the Grande room which was the biggest with lots of light from all the windows.
於 2021 年 4 月住了 3 晚
et 於 2021年4月8日的回應
Hi Stephen, thank you for taking the time to review us. It was our pleasure hosting you and hope your trip home was a safe and pleasant one. Take care Cheers

10/10 優異

Jim

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fabulous cycling stop
This was the perfect stop on our early-season 2-day cycling tour with a great location and caring hostess.
於 2021 年 3 月住了 1 晚
et 於 2021年4月6日的回應
Thank you for taking the time to review us. Was our pleasure hosting you. Hope your ride back was a pleasant one. Take care. Cheers.

10/10 優異

David

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Cana Grande
Great stay - tremendous service. Will stay here again sometime. Elise was fabulous
於 2021 年 3 月住了 1 晚
et 於 2021年4月6日的回應
Hi We enjoyed hosting you, it was our pleasure. Thank you for taking the time to review us. Hope your trip home was a pleasant one. Stay safe.