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西佳華盛頓酒店的評價

2.5 out of 5
西佳華盛頓酒店
285 Commerce Dr, Fort Washington, PA

評價

6.8
10 分評分，優異；1001 則評價中有 253 則" "
8 分評分，不錯；1001 則評價中有 287 則" "
6 分評分，一般；1001 則評價中有 182 則" "
4 分評分，欠佳；1001 則評價中有 138 則" "
2 分評分，很差；1001 則評價中有 141 則" "

6.8/10 

整潔度

7.6/10 

職員與服務

6.6/10 

設施服務

6.6/10 

住宿狀況

6.4/10 

環保程度

評價

2/10 很差

Ka Wai Prometheus

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
高於預期 職員服務稱心
酒店質素高於預期, 房間乾淨整潔, 冷氣充足, 有簡單的泳池與健身室. 員工優秀, 工作態度友善勤奮, 特別是餐廳那位員工及退房時Reception那位比較年長的女職員, 都能主動提供幫助, 笑面迎人, 服務貼迎五星級標準.
於 2019 年 8 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
因为修路，导航没找到酒店，转了一圈才找到，正好下雪。早餐不错，服务人员帮查路线很热情。房间很大，设施齐全，不错
於 2019 年 1 月住了 1 晚

10/10 優異

真實旅客

於 2018 年 6 月住了 1 晚

4/10 欠佳

Takia

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
Shower didn’t work wasn’t cleaned properly bed felt like pens and needles breakfast was made for the military supervisor never called me back
於 2024 年 4 月住了 1 晚
priya 於 2024年4月30日的回應
Dear guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

2/10 很差

Taia India

伴侶同遊, 寵物同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Too expensive for a mediocre room.. should have only been 75 a night
於 2024 年 4 月住了 2 晚
priya 於 2024年4月23日的回應
Dear guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

4/10 欠佳

Jacob

商務旅客
不滿：整潔度、設施服務和住宿狀況
Our check in was 3:00, I called and asked if I could check in early and they said 2:00. When I got to the hotel I was told we cannot check in early and that they probably just told me to get me off the phone. When we did get to our room it was a room somebody else was already in. They gave us a second room but the floor was sticky and one of the beds had a caved in mattress. Breakfast was fine!
於 2024 年 4 月住了 1 晚
priya 於 2024年4月23日的回應
Dear guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 優異

toni marie

The room was great bed looked nice. The TV didn’t work. They had to get me a new remote. And the phone doesn’t work has no dialtone. Luckily I don’t have to worry about that because I have a phone cell phone.
於 2024 年 4 月住了 1 晚
priyanka 於 2024年4月23日的回應
Dear guest Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

6/10 一般

Lance

讚好：整潔度、職員與服務、設施服務和住宿狀況
Near highway
於 2024 年 4 月住了 2 晚
priya 於 2024年4月19日的回應
Dear Lance Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 優異

Carolina

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
priya 於 2024年4月19日的回應
Dear Carolina, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager

8/10 不錯

Sean

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hot tub worked
於 2024 年 4 月住了 1 晚
priya 於 2024年4月17日的回應
Dear Sean, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 優異

Jonathan

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Liked it
於 2024 年 4 月住了 3 晚
priya 於 2024年4月14日的回應
Dear Jonathan Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

6/10 一般

Aaron

家人同遊, 親子同遊
讚好：住宿狀況
不滿：整潔度、職員與服務和設施服務
Not clean (old take out left in fridge) and lots of broken items. Poor towels and beds uncomfortable. Safe area with easy parking to get to Philly
於 2024 年 4 月住了 3 晚
priya 於 2024年4月15日的回應
Dear AaronThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,PriyankaManager Best Western Fort Washington Inn

10/10 優異

Hector (Steelton)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Thanks. Nice property.
於 2024 年 4 月住了 1 晚
priya 於 2024年4月13日的回應
Dear Hector, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 優異

Vinodh

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room is great and Internet connectivity is great too.
於 2024 年 4 月住了 1 晚
priya 於 2024年4月13日的回應
Dear Guest Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 優異

Hunter

讚好：整潔度、職員與服務和住宿狀況
Was awsome for one night stay, the breakfast was delicious
於 2024 年 4 月住了 1 晚
priya 於 2024年4月10日的回應
Dear guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,PriyankaManager Best Western Fort Washington Inn

10/10 優異

Tajon

家人同遊
讚好：整潔度、職員與服務和住宿狀況
It was very chill and out the way , perfect location for a hotel, staff was very nice
於 2024 年 4 月住了 4 晚
priya 於 2024年4月10日的回應
Dear TajonThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,PriyankaManager Best Western Fort Washington Inn

10/10 優異

miracle

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had problems with our room, I went to the front desk and explained the problem. Virginia was very helpful, she accommodated my husband and I. As well as help me with ideas on where to go sightseeing. Because of Virginia I would gladly return as well as recommend Best western
於 2024 年 3 月住了 2 晚
priya 於 2024年4月5日的回應
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

2/10 很差

Jennifer

不滿：整潔度和住宿狀況
Maybe changing their shower curtain once every 30 years would help
於 2024 年 4 月住了 1 晚
priya 於 2024年4月4日的回應
Dear Jennifer, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

4/10 欠佳

Shamika

讚好：職員與服務
不滿：整潔度
於 2024 年 3 月住了 4 晚
priya 於 2024年4月4日的回應
Dear Shamika. Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 優異

Tanya

讚好：整潔度、職員與服務和住宿狀況
Comfortable
於 2024 年 2 月住了 1 晚
priya 於 2024年4月5日的回應
Dear Tanya, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future,Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 優異

Jason

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place and nice room.
於 2024 年 3 月住了 1 晚
priya 於 2024年3月26日的回應
Dear Jason, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 優異

miracle

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was a good stay, however the fridge isn’t work and there was a commotion in the parking lot. Overall good. I think the breakfast should have different kind of meat.
於 2024 年 2 月住了 2 晚
priya 於 2024年3月25日的回應
Dear Miracle, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

2/10 很差

Lynn

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Smelled like cigarettes everywhere. Had to stay elsewhere. Hoping we get refunded but Expedia holds Best Western accountable and Best Western holds Expedia accountable. Terrible experience all around. If we don't receive refund BBB will be notified. Also no one answers phone EVER at Best Western ... Even Expedia tried ...
於 2024 年 3 月住了 1 晚
priya 於 2024年3月25日的回應
Dear Lynn, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western

2/10 很差

Kristen

伴侶同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
The room was nothing like the pictures that were presented online. We got there and got to the room - no toilet paper, barely any towels and the bed was a rock. It was not comfortable by any means.
於 2024 年 3 月住了 2 晚
priya 於 2024年3月20日的回應
Dear Kristen, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 優異

Isaac

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Front desk staff were very friendly and helpful. House keeping was prompt when we needed repairs and stuff. Hot water was instantaneous and constant. The water pressure was also good. Enjoyable stay overall.
於 2024 年 3 月住了 3 晚
priya 於 2024年3月15日的回應
Dear Issac, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

8/10 不錯

Bailey

伴侶同遊
The tub drain was slow
於 2024 年 3 月住了 1 晚
priya 於 2024年3月15日的回應
Dear Bailey, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

2/10 很差

David

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
There was nothing wrong with the material aspect of the property. The room was nice, the temperature control worked, the parking lot made parking easy. The check in staff weren't hospitable/friendly. The other staff seemed fine. No one was 2SLGBTQIA friendly, but the hotel isn't labeled as a safe space so you'll have that. The thing was, this place was absolutely filthy. I took pictures because it was that unbelievable, but there's no way to post them. There was hair from multiple people everywhere- on the toilet seat, in the beds, in the bathtub, on the tables, on the floor, etc. I'm pretty sure no one has ever cleaned the furniture. One of the chairs had brown crusty stuff on it, plus a pool of something sticky on the seat, plus other stuff on it. Everything else was just as bad. The towels were gross. My wife wouldn't use the bathroom until she cleaned it, and what came off on those rags !!!! You would have to see it to believe it. The worst part was the floor by the beds. Your socks would turn black by the time you crossed the room, which meant we couldn't just relax and kick our shoes off at the end of the day. You could only sit on the bed because your clothes would get damaged if you sat on the other furniture from the filth, so it led to keeping shoes on and trying not to put shoes on the bed. We weren't able to be comfortable, we weren't able to rest, we had to do our own cleaning, and we didn't feel welcome. Kinda voids the point of staying in a hotel.
於 2024 年 3 月住了 2 晚
priya 於 2024年3月13日的回應
Dear David, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager

8/10 不錯

Teyanna

伴侶同遊
讚好：職員與服務
It was okay for a night.
於 2024 年 3 月住了 1 晚
priya 於 2024年3月13日的回應
Dear Teyanna Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager

10/10 優異

Howard

於 2024 年 3 月住了 1 晚
priya 於 2024年4月5日的回應
Dear Howard, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

4/10 欠佳

Lisa

於 2024 年 3 月住了 1 晚
priya 於 2024年3月31日的回應
Dear Lisa, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

2/10 很差

Ann

商務旅客
不滿：整潔度和住宿狀況
Bathroom very dirty
於 2024 年 3 月住了 1 晚
priya 於 2024年3月11日的回應
Dear Ann, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager

8/10 不錯

Anand

商務旅客
讚好：職員與服務和住宿狀況
I stayed here two weeks for a business trip, which occurred on short notice. Pretty decent breakfast, laundry facilities and rooms at a reasonable price. Only downsides were that the Wi-Fi was a bit spotty and the gym facilities were quite limited.
於 2024 年 2 月住了 13 晚
priya 於 2024年3月11日的回應
Dear Anand, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager

2/10 很差

Michelle

親子同遊
不滿：職員與服務和住宿狀況
Room wasn’t cleaned properly found eyelashes on table the hot tub had feathers in it then they had the nerve to tell me it’s from Valentine’s Day it was taped decorations still on the walls the bed was a trampoline and the icing on the cake was the roach that came out to say Hey ……never again
於 2024 年 3 月住了 1 晚
priya 於 2024年3月8日的回應
Dear Michelle, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager

10/10 優異

Mirta

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The front desk person was VERY helpful.
於 2024 年 2 月住了 2 晚
priya 於 2024年3月7日的回應
Dear Mirta Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

4/10 欠佳

Anthony

不滿：職員與服務和住宿狀況
The smells and didn’t like cleaned the elevator was out not working for 2 days.
於 2024 年 2 月住了 1 晚
priya 於 2024年3月2日的回應
Dear Anthony, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington

2/10 很差

Jordan

家人同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
It was filthy with Pee stains and bed bugs I called best western with photos of the room and they did nothing. We did not stay there we left the filthy place, floors sticky. Please do not waste your money on this place. I would give no stars.
於 2024 年 2 月住了 2 晚
priya 於 2024年3月1日的回應
Dear Jordan, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington InnExternal response sent

2/10 很差

Lauren

伴侶同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Wouldn't stay here again... dusty room broken lampshades sticky blowdryer but the worst was the bathroom cracked tile and the tub was not cleaned at all. We had to wipe out the yellow ring and someone elses hair housekeeping not available til 7:30am and we were checking out early tub doesn’t drain either. The room should have cost us $50 not $125 for the night 8 hours later after check out still waiting for a phone call from the manager. I've stayed in better motel 6 and super 8. This place is privately owned and terrible.
於 2024 年 2 月住了 1 晚
Priya 於 2024年2月26日的回應
Dear Lauren, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

6/10 一般

Daniel

伴侶同遊, 商務旅客
Wanted to check in and front desk ladies were quite rude
於 2024 年 2 月住了 1 晚
priya 於 2024年2月24日的回應
Dear Daniel,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

4/10 欠佳

Christopher (Brisbane)

於 2024 年 2 月住了 2 晚
priya 於 2024年3月21日的回應
Dear Christopher, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

8/10 不錯

Raisheema

伴侶同遊
讚好：整潔度和職員與服務
.
於 2024 年 2 月住了 1 晚
priya 於 2024年2月23日的回應
Dear Raisheema,, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

6/10 一般

Paula

伴侶同遊
讚好：職員與服務和住宿狀況
Staff was very nice, facility was nice. Fan in our room was extremely loud. Breakfast was ok.
於 2024 年 2 月住了 1 晚
priya 於 2024年2月19日的回應
Dear Paula, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

4/10 欠佳

Meaghan

伴侶同遊, 商務旅客, 多人同遊
不滿：整潔度
There was a sticky substance found on much of the furniture in the room, the garbages were overflowing at some point, generally not a particularly good experience
於 2024 年 2 月住了 5 晚
priya 於 2024年2月15日的回應
Dear Meaghan Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 優異

Derrick

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great staff, clean rooms, excellent customer service!
於 2024 年 2 月住了 1 晚
priya 於 2024年2月11日的回應
Dear Derrick Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

4/10 欠佳

Dina

不滿：職員與服務、設施服務和住宿狀況
I have stayed at other Best Westerns and I have never left a negative review before. Unfortunately this location was below average compared to other BW. Location is in the middle of an industrial park which contributed to the feeling of stark, dim, and isolated. Coffee in the lobby mid day was cold both times I tried. Elevator was dirty and door and mechanics were loud and made it feel unsafe. I opted to use the stairwell the remainder of the stay. New flooring, linens, and towels in room however brown furniture was old and didnt match the Grey faux wood floor. Low water pressure for toilet and the shower was very slow to drain resulting in showering in a quarter of the tub filled while showering. Breakfast was marginal acceptable and limited/very basic with bare minimum.. No peanut butter for toast...if there was even enough bread to make toast. Decaf coffee decanter was broken. I ended up buying breakfast food at the store and eat in my room, however the refrigerator ended up freezing my food....even after adjusting temp each day. Admittedly I never complained or asked for fixing. Once the numerous issues continued I figured there was no point and I didnt have the time or energy to spare.
於 2024 年 2 月住了 4 晚
priya 於 2024年2月9日的回應
Dear Dina, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

6/10 一般

真實旅客

不滿：客房舒適度
check in was great! front desk ladies were quick and efficient. Our room was clean, however smelt like cleaning chemicals a bit much, with also a stale cigarette smell in the non-smoking room. The bed was very, very, uncomfortable, but overall for a one night in and out stay we did not have a terrible time
於 2024 年 1 月住了 1 晚
priya 於 2024年2月2日的回應
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 優異

Paul

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was very clean and staff was amazing
於 2023 年 12 月住了 1 晚
priya 於 2024年2月11日的回應
Dear Paul, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 優異

jaleel

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
It was suitable
於 2024 年 1 月住了 1 晚
priya 於 2024年1月31日的回應
Dear Jaleel, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 優異

Leo

great
於 2024 年 1 月住了 1 晚
priya 於 2024年1月30日的回應
Dear Leo, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 優異

Visa-new

於 2024 年 1 月住了 1 晚
priya 於 2024年1月30日的回應
Dear Visa-new Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

8/10 不錯

Thomas

讚好：整潔度、職員與服務和住宿狀況
Good value
於 2024 年 1 月住了 3 晚
priya 於 2024年1月29日的回應
Dear Thomas, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn