Guest was upset there was not (Free) onsite parking. Guest called before arrival and was told we have paid parking options, the closest being across the street at 38. The other parking option was behind the hotel a block away at 25. The guest stated he never stayed at a hotel that didn't have (free) onsite parking. We have checked the 3 sets of gym equipment and found no broken or sharp parts.

Dear Audrey,I'm concerned about the challenges you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention.We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependableservice to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy.I'm sorry for the issues you experienced with parking. As a downtown property, we do not have a parking lot and we understand how frustrating that can be.For the convenience of all out guests, this information is listed on our BestWestern.com website and all of our partner sites. I was able to find this information three times on Expedia.com:Parking and transportation•24-hour offsite parking within 0.2 milesNearby parking fee: USD 25.00 per nightParking is available (surcharge) about 2 blocks away in a public lot.I want you to know that the comments and suggestions we receive from our guests are taken seriously.They tell us what we're doing right, what we're doing wrong and how we can improve.Your willingness to share your recent experience is genuinely appreciated..Please be assured that the feedback we receive from our guests is addressed each day in our daily meeting, and appropriate action taken.Again, I want to thank you for taking the time to share your concerns with us.We look forward to serving your future lodging needs.

Dear Samer, I'm concerned about the challenges you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention.We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable serviceto all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy.'m sorry for the issues you experienced with the front office team. If you have a moment, could you please fill me in on the challenges you experienced? Please accept my sincere apology. I know how frustrating this experience must have been for you and your family.I want you to know that the comments and suggestions we receive from our guests are taken seriously.They tell us what we're doing right, what we're doing wrong and how we can improve.Your willingness to share your recent experience is genuinely appreciated..Please be assured that the feedback we receive from our guests is addressed each day in our daily meeting, and appropriate action taken.Again, I want to thank you for taking the time to share your concerns with us.We look forward to serving your future lodging needs.

I am sorry you did not stay with us. Unfortunately we are not allowed to change dates on third party reservations at the reception desk and that needs to happen through the third party. Hopefully we will get the opportunity to serve you in the future.

We are concerned about the challenges you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to our attention.We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable serviceto all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy.Please accept our sincere apology. I know how frustrating this experience must have been for you and your family.We want you to know that the comments and suggestions we receive from our guests are taken seriously.They tell us what we're doing right, what we're doing wrong and how we can improve.Your willingness to share your recent experience is genuinely appreciated.If there is specific feedback you would like to share, please feel free to reach out to us directly.Again, I want to thank you for taking the time to share your concerns with us.We look forward to serving your future lodging needs.

Dear Robert,I'm concerned about the challenges you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention.We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable serviceto all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy.Please accept my sincere apology. I know how frustrating this experience must have been for you and your family.I want you to know that the comments and suggestions we receive from our guests are taken seriously.They tell us what we're doing right, what we're doing wrong and how we can improve.Your willingness to share your recent experience is genuinely appreciated.If you have specific feedback you would like to share, please feel free to reach out to us directly.Again, I want to thank you for taking the time to share your concerns with us.We look forward to serving your future lodging needs.