There was not much to like about the property. Granted this was during covid restrictions but after checking in and seeing how expensive rooms were and how NOTHING was offered during the week while nearby hotels still had room service, restaurants open, and fitness centers open, I noted that Sofitel was operating bare bones to save a buck.
Check in was so bad I immediately researched what my refund options were. The one agent (Yoly) was miserable. She had nothing positive to note. I felt I was being admitted to a detention center instead of a hotel.
After check in I noticed how UNCLEAN my room was. This was the luxury room I booked. The sofa pictured in the room description was missing and there was tape on the ceiling from someone's party, green crud on the wall by the bed, white droplets dried on the closet doors, cobwebs on the ceiling trim, and skunky pot smell filling the halls every day.