Great staff. Will be even better when renovations complete.
Michael
於 2024 年 3 月住了 2 晚
4/10 欠佳
priya
家人同遊
2024年3月14日
不滿:設施服務
Renovating downstairs …rooms in poor condition. Old hotel. Needs total renovation.
priya
於 2024 年 3 月住了 3 晚
10/10 優異
Teresa (Morgantown)
伴侶同遊
2024年3月14日
讚好:整潔度、職員與服務和住宿狀況
We traveled in March while they're lobby was under construction, the original room we were assigned was on the 10th floor which we thought would be fine for construction noise since we were up so high, however, the first morning we were there the there was hammering and because we were right off the elevators we could hear all of it through the elevator shaft in our room. We brought this up to the front desk and they were amazing! They were very understanding and immediately worked with us to assign a new room. Mera and Ivan are AMAZING and very helpful! Ivan knows all about Philly and can tell you all the best places to go, his "cheat sheet" was the best! Alex in the restaurant was also helpful, very empathetic to our situation and even brought us free drinks. The new room was as far back in the corner as possible and was absolutely perfect! So quiet we couldn't hear a thing from anywhere. The beds are the best I've ever slept in at a hotel. The room was spacious and the bathroom well appointed. We had an amazing stay and look forward to coming back to see the new lobby all put back together!
Teresa
於 2024 年 3 月住了 4 晚
6/10 一般
David
家人同遊
2024年3月11日
讚好:職員與服務
不滿:住宿狀況
Hotel is currently under construction with loud daytime noise and relocation of front desk, bar, and restaurant creating a bit of chaos. Rooms are dated with worn mattresses and linens. Hotel has seen better days and not representative of many Sofitels. "Urban Experience" fee will add $30/day to your bill with no significant value added.
David
於 2024 年 3 月住了 3 晚
10/10 優異
Julie
2024年3月11日
讚好:整潔度、職員與服務和住宿狀況
Julie
於 2024 年 3 月住了 5 晚
10/10 優異
rasheed
2024年3月11日
讚好:整潔度和職員與服務
rasheed
於 2023 年 12 月住了 1 晚
10/10 優異
David
2024年3月11日
讚好:整潔度、職員與服務和住宿狀況
Lobby being renovated… aside from that inconvenience, all was great.