Rating Details:
The property manager was very unhelpful.
The vacation rental was very clean.
I was happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
I will start off with the good. The unit itself was clean, and the amenities of the Terravita Club were very nice (golf, swim, and tennis)(extra fee charged and paid for, which was fine and worth it). We booked this unit for a three month stay, prepaying for the three months. We ended up buying a nearby home after a month. We asked the management company if there was any chance of a refund. They said no. They offered that if it was rented out to a third party that they would provide a credit, which never happened. We left the unit on our own volition a month or so early, but still leaving a few odds and ends behind knowing that we would officially move out at the end of our three month stay. After that the rental agency's conduct was perhaps illegal, if not unethical, or just plain outright wrong. They told us that we could NOT return to the unit that we rented out and paid for!!! I was stunned. We did not know we would be excluded from the unit that we had paid for. We left some boxes and remaining items in the unit, which we can only assume that the cleaning people took (?) and we never got back. Sad ending to our stay. I relayed to the management company that I just wanted to come back to swim and play tennis-for the month I had paid for and they said NO. Couldn't believe it. If you are the owner and reading this, you should consider a different management company.