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"Great service, staffs are very friendly and helpful. Highly recommended "

"Fabulous and comfortable hotel right near the lake. The staff are all so friendly and helpful. They made us feel very welcome. The rooms are comfortable and well appointed. Shower was great - hot water and good water pressure."

"The room was clean, we were right in the heart of a lot of great activities to do and the staff was some of the kindest any hotel has to offer."

"Staffs are very nice. Good food and nice area"

"Fantastic hotel in a great location near the lake and old quarter. Fantastic staff, great rooms, comfortable bed and linens, very clean. I would recommend this hotel to anyone. The rooftop bar has great views and a long happy hour. It feels lux without the price tag. The best boutique hotel I’ve stayed in here in Hanoi."

"The hotel is really nice and located just in the city centre. The room was very clean and comfortable. Everything was perfect, but what makes the hotel really stand out is its staff. Everyone was kind and made every effort to make sure our stay was the most comfortable. One of the best experience me and my friends ever had. The breakfast was delicious and offered a large amount of options. Definitely recommended, it will definitely be our top choice in case we are going to be back to the city. "

" Brilliant hotel in a perfect location especially as we were traveling with friends and our children. The hotel has superb staff. Which welcome you warmly when you arrive, with fabulous hospitality providing us with drinks, fresh fruit and lovely snacks. The rooms are beautifully finished with a feeling of true luxury. A delicious and wide range of breakfast foods, which cater for adults and children alike. The staff are a real asset to the hotel with outstanding support, hospitality and communication from the point of booking right through to and after check out. So incredibly helpful with advice, suggestions and transfer bookings. "

" The breakfast at the hotel was absolutely lovely. There was a wide variety of options every morning – from fresh fruit, pastries and good coffee to hot dishes and some delicious local specialties. Everything was well presented, regularly refilled and tasted fresh. It really felt like the perfect way to start the day. What truly made the experience special was the staff. Everyone was incredibly kind, attentive and always ready to help with a smile. They remembered our preferences, checked on us often without being intrusive, and created a warm and welcoming atmosphere. Their professionalism and genuine friendliness made us feel at home, and we are really grateful for the excellent service. "

"M Linn was very helpful "