Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
I never fills these out but thought it would be a good idea since we had some issues this time around. We have been coming to the resort for over 20 years, and with this trip I reserved an ocean front 2 bedroom superior in the 3700 building. When I received my paperwork, they moved us to a 2 bedroom behind the pool I believe in building 2000 area. No one even had the courtesy to call, or email us of the changes, much less say anything at the front desk when we arrived. As I know sometimes you run into problems with the rooms, but someone should have had the courtesy to communicate with us. We come to this island to relax and enjoy, and I always pick a room wit that intention of looking out into the gulf, not being behind a pool with all the noise. I see on your website you do not distinguish anymore between gulffront and gulf view. I think that is a mistake, because it definitely is not the same, and the prices are equal in value. To add fuel to the fire, we took the package with a golf cart. WE were running a little late, so I called the rental office, and asked if we do not get there by 6 since we already paid for the cart, would they please bring the key up to the front desk so that we could use the cart that evening. They were courteous and obliged but forgot to leave the key at the front desk. When we finally received the cart, it had to be returned because it would not keep a charge. We love coming here, and this will not keep us from coming back, but it also makes me feel that this should have never happened with a little effort on your part. We come to Palm island to have a stress less weekend, not add to the work weeks stress. One last thing to say, I called and argued with the office person about our room, and I feel she should have offered to make it right without me asking for a credit, which she gave me a free night.