Manchester Platt Fields Park Hotels

"Absolutely lovely hotel, will definitely stay again"

"Clean and modern rooms, friendly staff, bathrooms well stocked"

"Excellent location and value for money, but the soft furnishings are looking a bit shabby. Replacing the carpets throughout the building would be the obvious place to start. I’d stay at the hotel again. "

"Nice place"

"General manager and the cleaning team were very helpful and was the only one that we felt that understood good customer service. Lifts are small. Card wasn't working on the second day and had to come back downstairs after running the Manchester marathon to get it activated again. Reception staff barely made any eye contact the whole time we were there which came across rude and unhelpful at times. Good place to stay for low-medium budget and location near the station is good Avoid the restaurant completely. Worst customer service I've ever experienced. It's not part of the hotel but it's joint next to it. Staff there are very rude and one of them shouted at the top of his voice across the room "oi oi" because the card machine didn't go through. He should have come over and explained what had happened calmly but no he continued to shout and say "I AM SO BUSY" to us in front of all the customers at the bar. He should never shout or raise his voice at anyone. I have never had my voice raised at in a restaurant/bar never mind be shouted at. Not long before this, the other member of staff came over and put some reserved signs down at our table saying "sorry you need to move". Again this was in a rude tone and I had just ran in the Manchester marathon and was shattered (it was obvious I was wearing running clothes and the medal), and instead should have said "sorry just to let you know this table is booked in __ minutes and I can help find you a new table if that's okay?"."

"Stayed overnight as we were going to old trafford to watch the football, hosts were really friendly and accomadation was good"

"Beds have a hard end on so no good if you are tall."

"Location"

"Great stay, would recommend"