Overall a good vacation with 3 teenagers. The property does need renovations, but did check most of the boxes we like. There was daytime entertainment/activities and varying nightly shows (Disney night, Mexican, fireshow…) There were several evening restaurants plus 3 buffets and 2 snack stops. We liked Mexican, Italian, French. (We do not recommend steakhouse or seafood). 3 large pools with lively background music. Close to several golf courses. Has a separated kids club with pool plus a zero entry on main pool. Staff were friendly and work hard
Downsides: we did not use the beach, it was full of sargassum. The lobby, entertainment and buffet are a LONG walk to the beach/pool. They did have shuttles, but not enough. (If you like walking, very asthetic!) 24 hour bar gets loud. They could use another bar and washroom by the pools; Line ups constant between 11-5. Not enough shade coverage or chairs. (If you reserve chairs in the morning, stay with it or they will take everything away). Prebook a ride. Booking through Expedia I didn’t have a shuttle option and we taxied when we arrived for $260 USD! And finally wifi was terrible. I usually work during vacations and couldn’t due to connectivity problems.
Under new ownership - please add more lawn chairs, umbrellas, keep hiring, keep improving chefs, fix up bathrooms and mirrors, get a shuttle bus to the airport, and do whatever you need to have functioning wifi (today’s world needs it!). This resort has lots of potential.