海灘、白沙、免費海灘接駁車、免費海灘小屋

維拉斯里維艾拉瑪雅大酒店的評價

5 out of 5
維拉斯里維艾拉瑪雅大酒店
Carretera Cancún-Tulum KM 62, Municipio Solidaridad, Playa del Carmen, QROO

評價

9.6

完美

10 分評分,優異;787 則評價中有 687 則" "
8 分評分,不錯;787 則評價中有 68 則" "
6 分評分,一般;787 則評價中有 13 則" "
4 分評分,欠佳;787 則評價中有 11 則" "
2 分評分,很差;787 則評價中有 8 則" "

9.8/10 

整潔度

9.8/10 

職員與服務

9.6/10 

設施服務

9.8/10 

住宿狀況

9.4/10 

環保程度

評價

10/10 優異

Orjana

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent customer service!!! Peaceful, especially the Zen Pool and Zen Lobby. Kids club had activities every hour. Everyone is kind, always greeting, attentive and welcoming. All restaurants are excellent! We can’t wait to go back. 5 days went by like 5 hours. Very very highly recommend it to families with younger kids or teenagers.
於 2024 年 4 月住了 5 晚
Guest Service 於 2024年4月25日的回應
Thank you very much for sharing your excellent comments on your recent holiday experience at Grand Velas Riviera Maya. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service.

10/10 優異

Mayelin

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing staff , amazing services
於 2024 年 4 月住了 4 晚
Guest Service 於 2024年4月24日的回應
Thank you very much for taking the time to share with the world your wonderful thoughts and perceptions on your recent vacation experience at Grand Velas Riviera Maya. We are pleased to have exceeded all of your expectations and look forward to the pleasure of hosting you again soon.Until then, we remain at your faithful service.

10/10 優異

Éric Claude Christian

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
Guest Service 於 2024年4月20日的回應
Thank you very much for sharing your rating on your recent stay with us at Grand Velas Riviera Maya. We highly appreciate being considered an excellent resort by you, and we hope to have the pleasure of hosting you again soon.

8/10 不錯

Jeremy

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 4 月住了 5 晚
Guest Service 於 2024年4月30日的回應
Thank you so much for granting us your perfect rating on your recent vacation experience in Grand Velas Riviera Maya. Were very satisfied to know that we have surpassed your expectations and hope that you will enjoy our hospitality again soon.Until then, we remain at your service.

10/10 優異

Whitney

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Gorgeous hotel with amazing staff and service.
於 2024 年 3 月住了 6 晚
Guest Service 於 2024年4月7日的回應
Thank you very much for sharing your excellent comments on your recent holiday experience at Grand Velas Riviera Maya. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service.

10/10 優異

ELISA

於 2024 年 3 月住了 8 晚
Guest Service 於 2024年4月30日的回應
We sincerely appreciate your perfect rating of Grand Velas Riviera Maya. It fills us with joy to know that you enjoyed your stay to the fullest, which motivates us to continue offering exceptional experiences.Until then, we remain at your service.

10/10 優異

Elisa (Wadsworth)

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had an amazing time. The staff was extremely cordial and focused on catering to the customer. We will be back 😊
於 2024 年 4 月住了 4 晚
Guest Service 於 2024年4月6日的回應
Thank you very much for sharing your excellent comments on your recent holiday experience at Grand Velas Riviera Maya. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service.

8/10 不錯

Jean Pierre

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very good
於 2024 年 3 月住了 9 晚
Guest Service 於 2024年4月3日的回應
Thank you very much for taking a few minutes to evaluate your stay at Grand Velas Riviera Maya. We are honored to have hosted you, and you can be sure that our goal for your next visit will be to provide you with an excellent five-star experience. Thank you.

10/10 優異

Joanne (Danville)

家人同遊
讚好:職員與服務、設施服務和住宿狀況
Amazing. Fantastic for young families and older kiddos. Mario, Fernando, Marisela, Jorge were incredible with our family. Our favorite pool was at grand class, the bistro meal with the tomahawk steak, fresh lobster and sea bass absolutely divine. The swim up pool bars and every day tacos and cocktails all to die for. I will miss this resort - very special to my family. The service top notch, the beach is warm and stunningly blue with powder white sand. Azul served the best breakfast options. Truly worth the visit. Attention to detail is top notch. The spa is a must go- the water experience prior to my facial and my husband's massage is a memory for the books- and we love high end spas. This is next level impressive. We all felt safe, pampered and taken care of. We will be back. Much love and gratitude. ~Jojo
於 2024 年 3 月住了 5 晚
Guest Service 於 2024年4月3日的回應
Thank you so much for taking the time to review Grand Velas Riviera Maya. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re highly delighted that you enjoyed the experience and that we were able to provide you with a great stay. As always, we remain at your service.

10/10 優異

Anastasia

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 7 晚
Guest Service 於 2024年4月1日的回應
Thank you very much for sharing your excellent comments on your recent holiday experience at Grand Velas Riviera Maya. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service.

10/10 優異

Michael

於 2024 年 2 月住了 7 晚
Guest Service 於 2024年4月19日的回應
Thank you very much for sharing your excellent score on your recent holiday experience at Grand Velas. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service.

10/10 優異

Laura Patricia Mary

於 2024 年 3 月住了 6 晚
Guest Service 於 2024年4月19日的回應
Agradecemos sinceramente su reciente evaluación en Grand Velas. Nos llena de alegría saber que disfrutó de su estancia al máximo, la cual nos motiva a seguir ofreciendo experiencias excepcionales.Hasta entonces, permanecemos a sus órdenes

10/10 優異

Kumudini

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
-
於 2024 年 3 月住了 4 晚
Guest Service 於 2024年3月19日的回應
Thank you for sharing your excellent rating on your recent stay at Grand Velas Riviera Maya. We appreciate your consideration of us as an excellent resort and hope to have the pleasure of hosting you again soon.Until then, we remain at your faithful service,

8/10 不錯

Abbey

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 5 晚
Guest Service 於 2024年3月15日的回應
Thank you very much for sharing your evaluation of your recent stay at Grand Velas Riviera Maya. We truly appreciate your feedback, and we hope to have the opportunity to host you again soon and earn your five-star rating.Thank you,

2/10 很差

Peter

於 2024 年 3 月住了 4 晚
Guest Service 於 2024年4月3日的回應
Thank you very much for taking a moment to evaluate your stay at our resort. We are disappointed to learn that we did not reach your expectations. Should you wish to share any specific comments directly with us, our team is at your service. Thank you.

10/10 優異

Amit

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Outstanding customer service from staff. Unique experience about customers service from whole staff
於 2024 年 3 月住了 3 晚
Guest Service 於 2024年3月12日的回應
Thank you very much for sharing your excellent comments on your recent holiday experience at Grand Velas Riviera Maya. We are truly honored that you selected our resort as the setting for your well-deserved vacation, and we hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service,

10/10 優異

VICKERS

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful property in top, top condition. Staff all spoke English and super helpful. Their attention to detail was greatly appreciated from the initial greeting to departure. Our personal concierge really took good care of us. We just sent her a text and "it" was done.
於 2024 年 2 月住了 4 晚
Guest Service 於 2024年2月28日的回應
Thank you very much for sharing your excellent comments on your recent holiday experience at Grand Velas Riviera Maya. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. Your star concierge and all of us hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service,

10/10 優異

Carrie

家人同遊
讚好:整潔度、職員與服務和住宿狀況
I have stayed at many all inclusive resorts and grand velas is by far, the best. Service is wonderful with staff eager to assist and find ways to make your stay special. The food is truly wonderful. It’s inventive and tasty with many options at each restaurant. The resort is gorgeous and clean and the pool is beautiful. We truly loved every minute.
於 2024 年 2 月住了 5 晚
Guest Service 於 2024年2月25日的回應
Thank you so much for taking the time to review Grand Velas Riviera Maya. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re delighted that you enjoyed the experience and that we were able to provide you with a great stay. As always, we remain at your service,

10/10 優異

Wendy

於 2024 年 2 月住了 6 晚
Guest Service 於 2024年3月30日的回應
Thank you very much for reserving with us at Grand Velas Riviera Maya. Your perfect rating reflects our commitment to your satisfaction, and we hope to repeat all these glorious moments with you soon.Until then, we remain at your faithful service,

10/10 優異

Arthur

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 4 晚
Guest Service 於 2024年2月21日的回應
Thank you for reserving with us at Grand Velas Riviera Maya. We are proud to have earned your 5 star rating and we look forward to reliving these wonderful vacations with you in the future.

10/10 優異

Gricelda Castelán

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lo máximo desde hoy va a ser mi hotel preferido! La atención de tod@s es impresionante . Sin duda volveré una y otra vez al mismo hotel !
於 2024 年 2 月住了 4 晚
Guest Service 於 2024年2月19日的回應
Muchas gracias por tomarse el tiempo para evaluar Grand Velas Riviera Maya. Uno de los placeres de nuestro trabajo es compartir los comentarios de los huéspedes con el equipo y no podemos esperar para leer esta reseña en nuestra próxima reunión. Estamos muy contentos brindarle una excelente estadía. Espero regrese pronto.

10/10 優異

Lauren

讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful property with amazing restaurants. Very large, quiet pools.
於 2024 年 1 月住了 3 晚
Guest Service 於 2024年2月3日的回應
We’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. We truly appreciate it. We hope that you will return to Grand Velas Riviera Maya when you’re back in town for more wonderful vacation experiences. As always, we remain at your service,

10/10 優異

Darren (Burlington)

於 2024 年 1 月住了 10 晚
Guest Service 於 2024年3月20日的回應
Thank you very much for reserving with us at Grand Velas Riviera Maya. Your perfect rating reflects our commitment to your satisfaction, and we hope to repeat all these glorious moments with you soon.

2/10 很差

FELIPE

於 2024 年 1 月住了 3 晚
Guest Service 於 2024年1月25日的回應
Muchas gracias por tomarse unos minutos para evaluar su estadía en nuestro resort. Nos pesa mucho el no haber cumplido sus expectativas. Nuestro equipo está a sus órdenes, por si desea compartir comentarios específicos directamente con nosotros. Gracias. Estamos a sus ordenes,

10/10 優異

Amy

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Coffee wasn’t hot ever My only complaint
於 2024 年 1 月住了 5 晚
Guest Service 於 2024年1月17日的回應
Thank you so much for reserving with us at Grand Velas Riviera Maya and for your important observation regarding the temperature of our coffee blends. We appreciate your advice, and we will work to rectify that issue right away.

10/10 優異

Lovisa

於 2023 年 12 月住了 5 晚
Guest Service 於 2024年1月9日的回應
Thank you very much for sharing your rating on your recent stay with us at Grand Velas. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

10/10 優異

Joshua Anthony (Chicago)

於 2023 年 12 月住了 6 晚
Guest Service 於 2024年1月9日的回應
Thank you very much for sharing your excellent rating on your recent holiday experience at Grand Velas. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service,

10/10 優異

Ivan (Torreon)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Sin duda uno de los mejores hoteles de la Riviera Maya, el servicio de su gente es inigualable. Pero además sus instalaciones y amenidades son extraordinarias. Felicidades al equipo de Gran Velas.
於 2023 年 12 月住了 7 晚
Guest Service 於 2024年1月9日的回應
Muchas gracias por tomarse el tiempo para evaluar Grand Velas. Uno de los placeres de nuestro trabajo es compartir los comentarios de los huéspedes con el equipo y no podemos esperar para leer esta reseña en nuestra próxima reunión. Estamos muy contentos brindarle una excelente estadía. Espero regrese pronto.

10/10 優異

Carlos

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
la atencion personalizada y las instalciones , todo de super lujo
於 2023 年 12 月住了 3 晚
Guest Service 於 2024年1月9日的回應
Muchas gracias por invertir su tiempo y compartirnos su satisfacción con su reciente experiencia vacacional en Grand Velas. Realmente apreciamos que usted reservara con nosotros, honrándonos con su preferencia, y esperamos tener el gusto de volver a hospedarle en un futuro próximo.Estamos a sus ordenes,

6/10 一般

Aida

於 2023 年 12 月住了 3 晚
Guest Service 於 2024年1月7日的回應
Gracias por tomarse el tiempo para compartir sus comentarios. Realmente nos desanimó leer su reseña y queremos disculparnos por no cumplir con sus expectativas. Tenga en cuenta que tomamos muy en serio todos los comentarios de los huéspedes y revisaremos los detalles con el personal para asegurarnos de hacerlo mejor la próxima vez. Gracias, y quedamos a sus ordenes para cualquier requisito,

10/10 優異

Robert Joseph

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 6 晚
Guest Service 於 2023年12月24日的回應
Thank you very much, Robert, for sharing your rating on your recent stay with us at Grand Velas Riviera Maya. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

10/10 優異

Patricia

於 2023 年 11 月住了 5 晚
Guest Service 於 2023年12月24日的回應
Le agradecemos muchísimo, Srta. Patricia, por compartirnos su evaluación de su reciente estadía en Grand Velas Riviera Maya. Realmente apreciamos su preferencia, y esperamos tener el placer de volver a hospedarle en un futuro próximo.Estamos a sus órdenes,

10/10 優異

FELIX

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 3 晚
Guest Service 於 2023年11月17日的回應
Le agradecemos muchísimo, Sr. Fellx, por compartirnos su evaluación de su reciente estadía en Grand Velas Riviera Maya. Realmente apreciamos su preferencia, y esperamos tener el placer de volver a hospedarle en un futuro próximo.Estamos a sus ordenes,

10/10 優異

Sonia

於 2023 年 10 月住了 4 晚
Guest Service 於 2023年11月2日的回應
Muchas gracias, Sonia, por haber vacacionada en Grand Velas. Estamos a sus ordenes la próxima vez que nos reserva.

10/10 優異

CHARLES LAWRENCE

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The place is consistently excellent. It’s expensive but it’s truly all inclusive so it’s fair. We are glad we examined the quasi time share to get a significant discount on the spa massage. Wish the front desk kept more small US dollars to s change for tips. They always run out of small bills. Otherwise hard to make many suggestions. We feel they should close the Chaka and gourmet restaurants and replace them with a steak and seafood restaurant like Maiakoba. It would take a realization that the public would appreciate this change but I doubt they will do it unfortunately. Otherwise it’s terrific.
於 2023 年 10 月住了 6 晚
Guest Service 於 2023年10月27日的回應
Charles, thank you very much for taking a few minutes to evaluate your stay at Grand Velas Riviera Maya. We are honored to have hosted you, and you can be sure that our goal on your next visit will be to improve your vacation experience and provide you with an excellent variety of dining venues. Thank you.

2/10 很差

Gabriela

伴侶同遊
讚好:整潔度和住宿狀況
不滿:職員與服務和設施服務
Reserve un fin de semana para celebrar mi cumpleaños y para ser un hotel con certificación de servicio , no fue nada extraordinario ni siquiera una tarjeta de felicitación , el servicio no es malo pero muy básico como de hotel barato no para un hotel de la categoria que es. Y para concluir la peor experiencia que he tenido en un hotel de esa categoria , queria reservar una cita en el spa y ahí fue cuando me dijeron que podia estar en el hotel hasta las 3 pm y en cualquier hotel de esa categoria puedes estar hasta 6 pm utilizando las instalaciones, obvio se los hice saber y se limitaron a decir que si queria tenía que pagar más (aclaro que no quería hacer uso de la habitación, hice mi check out a las 12 pm , lo único que queria era agendar una sesión en el spa (que obvio era costo adicional), comer con calma y regresar a casa con pero como en hotel barato me tuve que ir a las 3 pm
Guest Service 於 2023年10月5日的回應
Gracias por tomarse el tiempo para compartir sus comentarios. Realmente nos desanimó leer su reseña y queremos disculparnos por no cumplir con sus expectativas. Tenga en cuenta que tomamos muy en serio todos los comentarios de los huéspedes y revisaremos los detalles con el personal para asegurarnos de hacerlo mejor la próxima vez. Gracias, y quedamos a sus ordenes para cualquier requisito,

10/10 優異

Jal Michael Dixon

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I don't like to get wordy, semi-quick summary. Everything was as I expected or better for the price we paid. Lots of research before pulling the trigger. Excellent, clean, the best tasty food and uncompromised dedication to service. Melissa, our Concierge, went above and beyond for our 30th anniversary. Fernando, Antonio, Mirina and Hostess Karina at the Bistro were always the best. There should be more names here but I couldn't remember them all. Beach service was incredible. Daniel, Yasmin, and Luz never had us wanting for anything. Angel at the bar was always awesome. Room service quality and room care where always top notch. Their restaurants deliver service and taste I had never had before in Mexico. Excellent! The Mexican styled one had to be the best of them all. We couldn't stop eating. This was our 9th all inclusive Mexico resort vacation over our 30 year marriage and I have to say it was the best yet. I say this after staying at five 5 star rated resorts. Hope I didn't make this to long, good luck with your choices!
於 2023 年 9 月住了 6 晚
Guest Service 於 2023年9月12日的回應
Thank you so much, Jal, for taking the time to review Grand Velas Riviera Maya. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re highly delighted that you enjoyed the experience and that we were able to provide you with a great stay. Congratulations on your 30th Wedding Anniversary, and as always, we remain at your service,

10/10 優異

Thanh Tam

於 2023 年 7 月住了 3 晚
Guest Service 於 2023年9月7日的回應
Thank you very much for sharing your rating on your recent stay with us at Grand Velas Riviera Maya. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

8/10 不錯

Bailey

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Pros: The food was amazing for an all inclusive- we have tried many in Cancun (palace hotels, Riu, Iberostar) and the food here is phenomenal compared to those The hotel itself is beautiful and well kept The dinners are amazing- the staff is great and the food as well as the presentation are wonderful at these specific restaurants. The spa was fantastic - I’ve had many massages at the ritz, four seasons, las ventanas etc and this was better than all of those! Cons: The service at the pool is terrible - so slow and many times there is just no one around. Lunch could take over 30 minutes and wouldn’t even be right A lot of the workers (at the pool, the coffee shop, even the concierge) hardly speak English and you often have to repeat yourself many times or just accept the wrong thing out of frustration (we received the wrong drink/food several times) They offer great excursions- but are not organized or easy to access. It took us many attempts to actually schedule our excursion. we were only here for the weekend and told them we wanted to swim with the turtles and go zip lining. They booked us turtles for Saturday and then when we tried to book zip lining for Sunday we found out all the zip lining parks are closed on sundays. We were very frustrated they didn’t plan better and that we didn’t get to do both activities as opposed to recommending turtles Sunday and zip lining Saturday (as all aquatic options are open on sundays)
於 2023 年 9 月住了 3 晚
Guest Service 於 2023年10月27日的回應
Thank you very much, Bailey, for taking a few minutes to evaluate your stay at Grand Velas Riviera Maya. We are honored to have hosted you, and you can be sure that our goal on your next visit will be to improve your vacation experience and provide you with an excellent five-star experience. Thank you.

10/10 優異

Shawn

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 4 晚
Guest Service 於 2023年8月30日的回應
Thank you very much, Shawn, for sharing your rating on your recent stay with us at Grand Velas Riviera Maya. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

10/10 優異

Benjamin

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Best beach hotel in Mexico.
GrandVelas always exceeds my expectations. Their service is impeccable. The property is absolutely beautiful. Employees like Luz, Lizzet, Viktor, Ernesto, Yasmin, Alejandro, William, etc. always stand out with amazing service & will go out of their way to ensure you have anamzong stay.
於 2023 年 8 月住了 5 晚
Guest Service 於 2023年9月18日的回應
Thank you so much, Benjamin, for taking the time to review Grand Velas Riviera Maya. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re highly delighted that you enjoyed the experience and that we were able to provide you with a great stay. As always, we remain at your service,

10/10 優異

Martijn

讚好:整潔度、職員與服務、設施服務和住宿狀況
All around great place.
Guest Service 於 2023年8月9日的回應
Martijn, we’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. We truly appreciate it. We hope that you will return to Grand Velas Riviera Maya when you’re back in town for more wonderful vacation experiences. As always, we remain at your service,

10/10 優異

Clayvi Natiel

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing property, amazing staff, amazing food... Worth every single penny!
Guest Service 於 2023年8月5日的回應
Thank you so much for taking the time to review Grand Velas Riviera Maya. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re highly delighted that you found great value for your holiday investment and that we were able to provide you with a great stay. As always, we remain at your service,

10/10 優異

Armen

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great resort
於 2023 年 7 月住了 8 晚
Guest Service 於 2023年8月2日的回應
Thank you very much, Armen, for sharing your rating on your recent stay with us at Grand Velas Riviera Maya. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.

10/10 優異

Dennise

讚好:整潔度、職員與服務、設施服務和住宿狀況
Espectacular
於 2023 年 7 月住了 3 晚
Guest Service 於 2023年7月31日的回應
Muchas gracias por invertir su tiempo y compartirnos su satisfacción con su reciente experiencia vacacional en Grand Velas Riviera Maya. Realmente apreciamos que usted reservara con nosotros, honrándonos con su preferencia, y esperamos tener el gusto de volver a hospedarle en un futuro próximo.Estamos a sus ordenes,

10/10 優異

Cesar

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Gran velas no es la mejor experiencia
於 2023 年 7 月住了 5 晚
Guest Service 於 2023年7月19日的回應
Muchísimas gracias, Sr. Cesar, por brindarnos el tiempo de valorar su reciente experiencia vacacional en Grand Velas Riviera Maya. Realmente esperamos haber cubierto todas sus expectativas con nosotros, y esperamos tener el gusto de volver a hospedarle en un futuro próximo. Nuestro equipo está a sus órdenes, por si desea compartir comentarios específicos directamente con nosotros. Estamos a sus ordenes,

10/10 優異

Roxana

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 2 晚
Guest Service 於 2023年7月11日的回應
Muchas gracias, Srta. Roxana, por invertir su tiempo y compartirnos su satisfacción con su reciente experiencia vacacional en Grand Velas Riviera Maya. Realmente apreciamos que usted reservara con nosotros, honrándonos con su preferencia, y esperamos tener el gusto de volver a hospedarle en un futuro próximo.Estamos a sus ordenes,

10/10 優異

Joseph

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Best resort in mexico
Upon arrival greeted with cold towels and excellent hospitality. You would have thought we were the only guests there. Annie was our concierge and greeted us the next day at the beach to go over activities and dinner and even brought gifts for my daughter who was celebrating her 3rd birthday. She had the room decorated for our arrival as well. Xcaret was a plan for one of the days on our 4 day trip and we even considered skipping to enjoy everything this beautiful place has to offer. I have stayed at 9 resorts in mexico this was by far the best. No matter if your traveling for business, a romantic getaway or a family vacation like me this place is sure to impress and meet all your needs. A+++ top to bottom
於 2023 年 7 月住了 3 晚
Guest Service 於 2023年7月6日的回應
Thank you so much, Joseph, for taking the time to review Grand Velas Riviera Maya. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re highly delighted to learn that Ana played a major part in your fulfillment, and she will surely be recognized for her efforts. As always, we remain at your service,

10/10 優異

Reyhaneh

家人同遊, 親子同遊, 多人同遊
讚好:整潔度、職員與服務和住宿狀況
The most beautiful property with the nicest and most professional staff. Every single staff member goes above and beyond to make sure you are comfortable! Highly recommend this resort! Can’t wait to go back!
於 2023 年 6 月住了 5 晚
Guest Service 於 2023年7月5日的回應
Thank you so much for taking the time to review Grand Velas Riviera Maya. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re highly delighted that you enjoyed the experience and that we were able to provide you with a great stay. As always, we remain at your service,

10/10 優異

Rachael (Bellingham)

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Safe friendly excellent service. My personal concierge was a bit of a letdown. No communication
於 2023 年 5 月住了 10 晚
Guest Service 於 2023年5月20日的回應
Thank you very much, Rachael, for taking the time to share with the world your wonderful thoughts and perceptions on your recent vacation experience at Grand Velas Riviera Maya. We are pleased to have exceeded all of your expectations in most areas and will be working to provide concierge services 100% rewarding for all our valued guests. We look forward to having the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,