La propiedad es muy bonita y la comida muy buena. La recepción y registro fue tardado y el personal de recepción y servicio al cliente fue deficiente y muy poco amable
Yolanda
於 2024 年 4 月住了 3 晚
6/10 一般
Karl
家人同遊, 伴侶同遊, 多人同遊
2024年4月7日
讚好:整潔度、職員與服務和設施服務
The Eco aspect was pretty cool however the aging property shows its age with broken walkways, sunken access and trip hazards.
It was a little strange how early the bars closed and how often they ran out of ice. Also the warm beer was definitely an issue. The only ice cold beer was from our rooms bar fridge and our trip to Cozumel.
We paid for the Adults Only side that is supposed to include Select Club check-in however we were turned away when we got there because he was closing. They sent us back to the main lobby to get in line for the general check-in. That's not a big deal but very inconvenient for our older family members with limited mobility.
Karl
於 2024 年 3 月住了 8 晚
6/10 一般
Claude
家人同遊
2024年4月7日
讚好:整潔度、職員與服務和設施服務
不滿:住宿狀況
Chambre au premier niveau disponible. Près de la piscine, par contre un peu loin de la plage.
Chambre propre mais très ordinaire, toilettes trop petite et douche beaucoup trop petite, pas très pratique.
Très déçu de nos chambres.
Le personnel très gentil et souriant et très accueillant.
Claude
於 2024 年 3 月住了 8 晚
6/10 一般
Richard
多人同遊
2024年4月7日
讚好:整潔度和職員與服務
We arrived at 8:30 PM and where not told we could not check in at the Adult Only check in as they where closed but we where staying that area.
We where in the Adults Only area of the resort, there is no buffet for evening supper forcing you to the regular buffets with all the kids running around.
At night you had to go to the regular bars or all the way to the beach for a drink.
You can only book A La Cart resturants on the day you want to go forcing you to stay up past midnight and then using there app that most senior's do not now how to use.
Richard
於 2024 年 3 月住了 8 晚
8/10 不錯
Eric (Bryson)
家人同遊, 伴侶同遊, 多人同遊
2024年4月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is a very large resort and lots of walking is required. Very quiet at night, no real place to sit and have a nice drink after hours. Pretty much a ghost town after midnight. They are very happy to give rides if required and staff will a friendly!
Eric
於 2024 年 3 月住了 8 晚
6/10 一般
Elaine
親子同遊, 伴侶同遊
2024年4月6日
讚好:整潔度、設施服務和住宿狀況
Check in took over 3 hours! And it was difficult to make reservations at the restaurants.
The property was great but it's huge. We stayed in the adults only section and it was a long walk to meet up with family members with kids.
Elaine
於 2024 年 4 月住了 4 晚
8/10 不錯
Nokoni
伴侶同遊
2024年3月16日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The resort property was amazing with lots of native wildlife and beautiful plants. Very much enjoyed the adults only sections and the food was good. Only complaint was the difficulty getting reservations, particularly difficult at the fogo de Brazil and teppanyaki restaurant, a separate reservation process and huge lines in the heat. Other reservations cannot be made a head of time and had to get on the app at midnight to find availability. Staff was very friendly and a special shout out to Ignacio at the adults only bar on the beach!
Nokoni
於 2024 年 3 月住了 5 晚
8/10 不錯
Toni
2024年3月15日
讚好:整潔度、職員與服務和住宿狀況
Toni
於 2023 年 12 月住了 5 晚
2/10 很差
Andrew
家人同遊, 伴侶同遊
2024年3月2日
讚好:職員與服務
不滿:整潔度和住宿狀況
Might want to control wild animal population. Buffet was filled with chaos…rude visitors, rude kids. Would be nice to have another buffet for adult only side. Food was better at the adult pool side but every meal, breakfast and lunch took an hour or more. My wife and I have been to many parts of Mexico and this was the worse resort we have been too. Spend your money elsewhere…
Andrew
於 2024 年 2 月住了 6 晚
2/10 很差
Laura Lee
伴侶同遊, 多人同遊
2024年2月28日
不滿:整潔度、職員與服務、設施服務和住宿狀況
There was no hot water multiple days and the whole resort smells like sewer, the food in buffets is terrible and often not at proper temps and no labels! There is no traditional Mexican food whatsoever. Not even rice and beans. Staff doesn’t speak fluent English. We had a flight cancel and we called they said they would hold the reservation and we showed up they said we got marked as a no show! The cenotes are man made and you must wear a life jacket which are all broken buckles and in poor condition. Flies in food everywhere and the drinks are sugared up. Kids in adult only areas and food was left out all day and horrible! You must stay up till midnight to possibly get a booking in the restraints or wait in long lines to book only two days in advance. We booked a 10 day stay and left after 6 to another hotel. Nothing is as advertised! Do not go here! We have been trying to get a refund for our days we left and we are struggling to even have someone call us! You cannot get room service or anyone on the phone. We tried to get room service and had to call bell boy and then got reprimanded by the food service ppl when they called us and then waited an hour and a half for very very unappetizing food most days there was no bread or coffee and other amenities that should be provided at an all inclusive save your money. Do not stay here.