“Persistent heavy cigarette smoke smell in the room for both nights which did not clear even after ventilating. We woke up with dry/sore throats.
We reported the issue during the stay to staff member Rosalina, who acknowledged it and provided free parking as a goodwill gesture, but the problem remained unresolved.
An alternative room offered could not accommodate 5 guests, so moving after settling in with children was not practical.
There were also cleanliness issues (spiderwebs).
The stay……
“Persistent heavy cigarette smoke smell in the room for both nights which did not clear even after ventilating. We woke up with dry/sore throats.
We reported the issue during the stay to staff member Rosalina, who acknowledged it and provided free parking as a goodwill gesture, but the problem remained unresolved.
An alternative room offered could not accommodate 5 guests, so moving after settling in with children was not practical.
There were also cleanliness issues (spiderwebs).
The stay……
Mustafa