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关于波特兰-旧港凯悦嘉轩酒店的点评

3 out of 5
波特兰-旧港凯悦嘉轩酒店
433 Fore St, Portland, ME

点评

8.6

超赞

10 分 - 超赞。567 条好评，共有 1001 条点评" "
8 分 - 还可以。239 条好评，共有 1001 条点评" "
6 分 - 一般。95 条好评，共有 1001 条点评" "
4 分 - 很差。60 条好评，共有 1001 条点评" "
2 分 - 糟糕。40 条好评，共有 1001 条点评" "

8.8/10

清洁度

8.8/10

员工和服务

8.2/10

服务设施

8.6/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

Zhaohua

2023 年 12 月入住 3 晚
Mike 于 2024年01月16日 的回复
Thank you for your recent stay with us here in Portland, we're glad to see you've enjoyed your time at the hotel and hope to see you again soon.

6/10 一般

Derek

满意：住宿条件和设施，清洁度
2024 年 5 月入住 1 晚

10/10 超赞

Cheryl

满意：清洁度、员工和服务、住宿条件和设施
Nice place
2024 年 5 月入住 2 晚

8/10 还可以

Nadia

满意：清洁度、员工和服务、服务设施、住宿条件和设施
It is located in the middle of old port.
2024 年 5 月入住 3 晚
Mike 于 2024年05月19日 的回复
Thank you for your recent stay with us here in Portland!I'm glad to see you've had a positive experience with us here at the hotel, and we hope to see you back soon!Take care,

10/10 超赞

CARLOS，JASPER

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Centrally located. Nice, clean rooms. Valet park
2024 年 5 月入住 5 晚
Mike 于 2024年05月19日 的回复
Thank you for your recent stay with us here in Portland, I'm glad to hear you've enjoyed your time with us here at the hotel, and we hope to see you back soon!

10/10 超赞

Josh

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Mike 于 2024年05月19日 的回复
Thank you for your recent stay with us here in Portland, we appreciate the feedback and we're glad to see you've had a positive experience!We hope to see you again soon next time you are in the Portland area!

8/10 还可以

Ronald

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 8 晚
Mike 于 2024年05月19日 的回复
Thank you for your recent stay with us here in Portland,We're glad to see you had a positive experience, and thank you for taking the time to share. We hope to see you again next time you visit our lovely city!

10/10 超赞

Mary，syosset

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
feven 于 2024年05月17日 的回复
Thank you for staying with us here at the hyatt place portland old port! We're glad to know you had a positive experience with us,we're always looking to provide the best service possible! see you soon!

4/10 很差

Mikko

团体旅客
满意：清洁度、服务设施、住宿条件和设施
Hotel was centrally located and easily accessible and rooms are well equipped. As the hotel is in the centre, sounds from the street (especially during the night time) were quite loud (as there are many bars and karaoke places in the neighborhood). Our rooms were on the second floor, we had a hard time sleeping (It is advisable to request for rooms upstairs). In general, the staff members (Reception and Bar/restaurant) very nice and friendly. What shocked us (and what reduced the overall rating) was that as we used Valet Parking, someone had slept in our car (passenger seat was in bed position). We commented it to the Valet guys and asked to talked to the manager. Manager was apparently out of reach and they promised that he/she would call back. He/she never did. We were in a hurry and had to start driving so could not continue settling it. We had an idea that Hyatt would be a nice chain with proper Valet service - This has clearly not been the case.
2024 年 5 月入住 1 晚
Mike 于 2024年05月19日 的回复
Thank you for your recent stay with us here in Portland,I'm glad to hear you'v eenjoyed your time while at the hotel and with the hotel staff, though I am shocked to hear of the concerns regarding the valet team. I will be sure to follow up with the valet team regarding the situation so they may follow up as necessary, and thank you for bringing this to my attention. I hope you had otherwise enjoyed your time in Portland, and that we might have a better opportunity in the future to provide a more accommodating stay.

10/10 超赞

Ryan

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful views, close to everything, nice rooms, great breakfast. I will be back
2024 年 5 月入住 1 晚
Mike 于 2024年05月19日 的回复
Thank you for your recent stay with us here in Portland, we're glad to see you've enjoyed your time with us here at the hotel and we appreciate the feedback! We look forward to welcoming you back next time you are in the Portland area.Take care!

2/10 糟糕

JASON

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚
Mike 于 2024年05月19日 的回复
Thank you for your recent stay with us here in Portland,I am sorry to see your experience with us here at the hotel had been anything less than satisfactory. We appreciate the feedback, and hope to have a better opportunity in the future to provide a more comfortable stay.

2/10 糟糕

Melissa

与家人出行, 带宠物出行
不满意：服务设施
Over priced and underserved. Parking $40/night. Complimentary breakfast no longer “complimentary”, changed to $14.99/person. No discount for handicap parking, other hotel had handicap for free! Front desk not friendly and quite rude when we asked a question. Location is great, you can walk everywhere. There is nothing special about this hotel, no restaurant, no free breakfast, no free parking, there are plenty of better hotels in the area to get more bang for the buck! I do not recommend this hotel.
2024 年 5 月入住 5 晚
Mike 于 2024年05月11日 的回复
Thank you for your recent stay with us here in Portland,I'm sorry to hear your stay had been anything less than satisfactory as result of your experience. I will be sure to share this with our team for review moving forward, and we hope to have a better opportunity in the future to provide you with a more accommodating and comfortable stay. Take care,

10/10 超赞

Jaime

满意：清洁度、员工和服务、服务设施、住宿条件和设施
An amazing place! Very clean and comfortable
2024 年 5 月入住 1 晚
Mike 于 2024年05月11日 的回复
Thank you for your recent stay with us here in Portland,I'm glad to hear you've enjoyed your time at the hotel, we will be sure to share this with the team and we hope to see you next time!

8/10 还可以

Shawn

满意：清洁度、员工和服务、住宿条件和设施
Nice hotel, just in the middle of the city and chaotic to get to
2024 年 2 月入住 1 晚
Mike 于 2024年05月11日 的回复
Thank you for your recent stay with us here in Portland,I'm glad to hear you've overall had a positive experience, and thank you for taking the time to share the details of your stay with us. We hope to see you again next time you are in the Portland area!

10/10 超赞

Robert

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 3 晚
Mike 于 2024年05月11日 的回复
Thank you for your recent stay with us here in Portland,I'm glad to hear you've enjoyed your time at the hotel, we will be sure to share this with the team and we hope to see you next time!

6/10 一般

Maria

与家人出行
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
The pool is laughable (extremely small and only three feet deep) and was not open while we were there. The valet didn’t know how to drive standard transmission so I had to drive HIM to the parking lot in my car and walk back. The on-site breakfast/dining option was a joke. Our room was facing Fore Street and we were serenaded by drunk bar goers each night. Not worth the $700 I paid for two nights.
2024 年 5 月入住 2 晚
Mike 于 2024年05月11日 的回复
Thank you for your recent stay with us here in Portland,I am very sorry to hear your experience with us had been anything less than satisfactory, and thank you for taking the time to share the details of your time with us here at the hotel. Your feedback will be shared with the team for review moving forward, and we can only hope to have a better opportunity in the future to provide you with a more comfortable and accommodating stay.Take care,

8/10 还可以

Leslie

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff. The only negative is the very expensive valet parking. $40 US a night is exorbitant with no option for self parking. This wasn’t mentioned up front in the reservation
2024 年 4 月入住 4 晚
Mike 于 2024年05月11日 的回复
Thank you for your recent stay with us here in Portland, I am glad to see you've had a positive experience at the hotel, especially with the staff. I will be sure to share the kind words with the team.As the hotel does not have it's own parking spaces available, we are happy to offer valet services to guests of the hotel at a discounted price of 40/night in the nearby parking garages, additional details can be found under parking and transportation. We are sorry this had a negative impact on your stay, and hope to have another opportunity in the future to welcome you back to the hotel.Take care!

10/10 超赞

maude

与家人及幼儿出行
满意：服务设施
Great emplacement
2024 年 4 月入住 3 晚
Mike 于 2024年05月4日 的回复
Thank you for your recent stay with us here in Portland, I'm glad to hear you've enjoyed your time with us here at the hotel, and we hope to see you again next time!

8/10 还可以

Jeffrey，Winooski

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Mike 于 2024年05月4日 的回复
Thank you for your recent stay with us here in Portland, I'm glad to hear you've enjoyed your time with us here at the hotel, and we hope to see you again next time!

10/10 超赞

Scott

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Mike 于 2024年05月4日 的回复
Thank you for your recent stay with us here in Portland, I'm glad to hear you've enjoyed your time with us here at the hotel, and we hope to see you again next time!

8/10 还可以

Stephen J

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Breakfast crew was great ,especially I think male manager so polite and hard working and pleasant in am
2024 年 4 月入住 3 晚
Mike 于 2024年05月4日 的回复
Thank you for your recent stay with us here in Portland, I'm glad to hear you've enjoyed your time with us here at the hotel, and we hope to see you again next time! Your kind words will be passed along to our breakfast team, and I know they will appreciate it!

10/10 超赞

DeWayne

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Mike 于 2024年05月4日 的回复
Thank you for your recent stay with us here in Portland, I'm glad to hear you've enjoyed your time with us here at the hotel, and we hope to see you again next time!

10/10 超赞

Kyle

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location for walking to shops and places to eat. It was nice to have breakfast available at the hotel with a decent selection each morning The only complaint was the pillows were quite flimsy. Otherwise all around we had a good trip.
2024 年 4 月入住 3 晚
Mike 于 2024年05月4日 的回复
Thank you for your recent stay with us here in Portland, I'm glad to hear you've enjoyed your time with us here at the hotel, and we hope to see you again next time!

10/10 超赞

Audrey

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was nice and clean. Staff was very professional. Shopping and eating options all within walking distance.
2024 年 4 月入住 1 晚
Mike 于 2024年04月27日 的回复
Thank you for staying with us here in Portland,We're thrilled to see you had a positive experience, especially with the staff. We will be sure to pass along the kind words, and hope to see you again next time!Take care!

10/10 超赞

Elaine

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff and clean room.
2024 年 4 月入住 1 晚
Mike 于 2024年04月27日 的回复
Thank you for your recent stay with us here in Portland,I'm thrilled to see you've had a positive experience with us, and thank you for taking the time to share this feedback regarding your stay!We hope to see you next time you are in our lovely city, take care!

6/10 一般

Ellen

与配偶出行
满意：服务设施，员工和服务
view from room was great but picture on website makes it appear to be right on the water not several blocks away.
2024 年 4 月入住 1 晚
Mike 于 2024年04月27日 的回复
Thank you for your recent stay with us here in Portland,We hope you've enjoyed your time in Portland, and thank you for taking the opportunity to provide us with feedback. I hope we have another opportunity to welcome you back the next time you visit the Portland area.Take care,

2/10 糟糕

Kate

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Upon confirm received email saying check in 3pm. Ok great. but if arrived before and wanted to get in room early would cost $50.00. ( did not specify if room was not ready you would need to pay that) So at 3pm sharp line out the door of folks trying to ck in. Only one person at desk. not good. instructions around how to valet park were not clear eitiher. we were told to ck in first then valet. yet we had already pulled in to valet area. Poor first impressions. There ws no complimentary water in room . Not sure what type of coffee pot is in the room. My husband wanted a cup of coffee upon ck in and was told none available. Up to room. not bad.... but pillow case had a stain on it. I had to go down hall find maid and have it switched out. Rug had stain on it. Could have been red wine or blood we'll never know. Large enough to notice. In fairness room was set up nice with sofa to watch tv and nice blanket for sofa. Let's move to bathroom. Old Antiquated. Mysterious haris of various shapes in sized on the shower. Too late I was already in. Shower tile old, outdated and grout needed to be cleaned. water pressure was horrible. My husband left soap on him self couldn't get off. Needless to say, we won't be staying here again or recommend.
2024 年 4 月入住 1 晚
Mike 于 2024年04月27日 的回复
Thank you for your recent stay with us here at the Hyatt Place Portland Old Port. I'm sorry to hear your experience with us had been anything less than satisfactory, and thank you for taking the time to share this detailed feedback in regards to your stay.We will review this with the team so that we may address those areas in need of improvement. I hope that you otherwise had enjoyed your time in Portland, and that we might have a better opportunity next time to provide a more comfortable and accommodating stay.Take care,

10/10 超赞

fd

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚
Mike 于 2024年04月27日 的回复
Thank you for your recent stay with us here in Portland,I'm glad to hear you've enjoyed your time at the hotel, and we appreciate the feedback regarding your stay! We hope to see you again next time,Take care!

10/10 超赞

Anna

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great stay, stuff was super friendly!!
2024 年 4 月入住 1 晚
Mike 于 2024年04月20日 的回复
Thank you for your recent stay with us here in Portland,I'm glad to see you've enjoyed your time with us here at the hotel, we appreciate the kind words regarding our staff and we hope to see you again next time.

10/10 超赞

Marshall

2024 年 4 月入住 1 晚
Mike 于 2024年05月11日 的回复
Thank you for your recent stay with us here in Portland,I'm glad to hear you've enjoyed your time at the hotel, we will be sure to share this with the team and we hope to see you next time!

10/10 超赞

Yoel

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Mike 于 2024年04月20日 的回复
Thank you for your recent stay with us here in Portland,I'm glad to see you've enjoyed your time with us here at the hotel, and we hope to see you again next time.

10/10 超赞

Yoel

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Easy parking, convenient location and love the private rooftop seating / viewing area.
2024 年 4 月入住 1 晚
Mike 于 2024年04月20日 的回复
Thank you for your recent stay with us at the Hyatt Place Portland Old Port,We're glad to see you've enjoyed your time at the hotel and we appreciate the feedback. We hope to see you again soon!

10/10 超赞

Leah

带宠物出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful all around! Perfect for anyone who wants to walk everywhere. Just a great location, good breakfast, wonderful staff. I would highly recommend and would definitely come back!
2024 年 4 月入住 2 晚
Mike 于 2024年04月20日 的回复
Thank you for your recent stay with us here in Portland,I'm glad to hear you've enjoyed your time at the hotel, we appreciate the feedback and look forward to seeing you again soon! Take care,

8/10 还可以

Jakkarin

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2024 年 4 月入住 2 晚
Mike 于 2024年04月20日 的回复
Thank you for your recent stay with us here in Portland!I'm glad to see you've enjoyed your time with us here at the hotel, and we appreciate the feedback. We hope to see you back next time you are in the area, take care!

10/10 超赞

Robin

Nicely laid out rooms with appealing decor. Staff was very helpful and friendly.
2024 年 4 月入住 1 晚
Hotel Management 于 2024年04月14日 的回复
hank you for your recent stay with us at the Hyatt Place Portland Old Port. I'm glad to see you enjoyed your stay, and thank you for the feedback! We hope to see you back soon.

10/10 超赞

OTMARA

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing location, and beautiful property. BREAKFAST was A
2024 年 4 月入住 1 晚
Mike 于 2024年04月27日 的回复
Thank you for your recent stay with us here in Portland, We're glad to see you've enjoyed your time at the hotel, and I hope to see you again next time you're in Portland!Take care,

4/10 很差

lisa

2024 年 4 月入住 1 晚
Mike 于 2024年04月11日 的回复
Thank you for your recent stay with us here in Portland,I'm sorry to see that your stay had been anything less than satisfactory, and we hope to have a better opportunity in the future to provide a more comfortable and accommodating stay. Thank you and take care,

10/10 超赞

Patrick

2024 年 4 月入住 1 晚
Mike 于 2024年05月4日 的回复
Thank you for your recent stay with us here in Portland, I'm glad to hear you've enjoyed your time with us here at the hotel, and we hope to see you again next time!

10/10 超赞

Rogelio

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location for a family trip. Amenities well thought of.
2024 年 2 月入住 4 晚
Stacy 于 2024年04月10日 的回复
Thank you for your wonderful review from your recent stay at the Hyatt Place Portland Old Port. We love to hear that you enjoyed our location and amenities. Thank you for staying with us and we hope to welcome you back on your next visit to the Portland area.

6/10 一般

Alan

2024 年 4 月入住 3 晚
Mike 于 2024年05月4日 的回复
Thank you for your recent stay with us here in Portland, I am sorry to see your experience had been anything less than satisfactory. Thank you for taking the time to share, and we hope to have a better opportunity next time to provide a more comfortable and accommodating experience.

10/10 超赞

Terrence

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
This was the second time staying here. Love being right downtown. Able to walk everything. Alex at the front desk was great. Parking would be my only negative.
2024 年 4 月入住 1 晚
Stacy 于 2024年04月10日 的回复
Welcome back Terrence! We appreciate your business and your feedback on our location, the shout out for Alex at the front desk and your comments on parking. We look forward to seeing you again soon on your next visit to Portland.

10/10 超赞

Ana

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Great location in Old Port area. Wonderful staff, free hot & cold breakfast. Room needs a little updating, glass door to bathroom didn’t completely close. For our 2 night stay, I didn’t bother to change rooms. There were also a few patches of different color paint on the walls, this should be repainted to match existing wall color, if not, it just down grades the accommodations. Overall, I would recommend this hotel for its great location, wonderful service, and its amenities.
2024 年 3 月入住 3 晚
Stacy 于 2024年04月10日 的回复
Ana- thank you for taking the time to share your thoughful comments with us. We are so pleased to hear that you enjoyed your stay, the location, included breakfast and service you received. We are working on doing some renovations to the hotel later this year to address some of the items you mentioned. We look forward to debuting our refreshed look at the end of the year.

10/10 超赞

Darcie

2024 年 4 月入住 1 晚
Mike 于 2024年04月27日 的回复
Thank you for your recent stay with us here in Portland,I'm glad to hear you've enjoyed your time at the hotel, and we hope to see you again next time you visit Portland!Take care,

10/10 超赞

Maria

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I had an amazing time. The staff members were fantastic, and everything was lovely!
2024 年 3 月入住 3 晚
Mike 于 2024年04月5日 的回复
Thank you for your recent stay with us at the Hyatt Place Portland Old Port. I'm glad to see you enjoyed your stay, and thank you for the feedback! We'll be sure to share it with the team, and we hope to see you back soon.

8/10 还可以

Vanessa

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Standard breakfast fare. Clean and good for children. Small pool.
2024 年 3 月入住 2 晚
Mike 于 2024年04月5日 的回复
Thank you for your recent stay with us here in Portland. I'm glad to hear you've enjoyed your time at the hotel, and we hope to see you again next time you visit our lovely city!

10/10 超赞

Philippe，Miami

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Check in was quick and easy and location was perfect next to wharf. We are family of 4 and room was large and comfortable.
2024 年 3 月入住 1 晚
Stacy 于 2024年04月1日 的回复
Philippe,Thank you for your wonderful review from your recent stay at us. We love to hear that you enjoyed your time with us and got to explore the waterfront area with your family. Come see us again soon!

10/10 超赞

Ashley

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great property and loved our stay.
2024 年 3 月入住 2 晚
Stacy 于 2024年04月1日 的回复
Dear Ashley,Thank you for your 5 star review. We love to hear that people had an exceptional stay and we hope to welcome you back soon.

6/10 一般

Anna

与配偶出行
满意：清洁度
Love that everything was easily accessible however the front desk staff were not on the same page. I spent 2 nights and i asked 1 staff member if it's possible to get a late check-out and without checking she said no that's not possible as the hotel is fully booked for the following day. Later on that night after coming back from dinner there was another front desk staff member so my husband decided to ask again for a late check-out and was immediately told yes that's fine, without hesitation. Not sure why the woman earlier in the day told us no without confirming whether or not it was an option. We always stay at Hyatt hotels wherever we go but this is the 1st time we've had a somewhat negative experience. Also, valet is very expensive. May start exploring other hotel options.
2024 年 3 月入住 2 晚
Stacy 于 2024年04月1日 的回复
Thank you for taking the time to share your experience with us. We will review our late check out procedures with our team to ensure that all guests requests are considered and approved when available. I'm pleased to hear that you found out location easily accessible.

10/10 超赞

Astrid

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff were very friendly and location was perfect!
2024 年 3 月入住 3 晚
feven 于 2024年03月30日 的回复
Thank you for staying with us here at the hyatt place portland old port! we're happy to hear that you enjoyed your stay with us and we can't wait to have you back :)

10/10 超赞

Maddalena

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This hotel was right in the middle of everything and able to walk everywhere! Can’t wait to go back in the summer! We will be staying here again!
2024 年 3 月入住 1 晚
Mike 于 2024年03月30日 的回复
Thank you for your recent stay with us here in Portland!Glad to hear you've enjoyed your time with us at the hotel, and we appreciate the feedback! We hope to see you again next time you are in the Portland area, take care!