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Reviews of SpringHill Suites by Marriott Portland Hillsboro

3 out of 5
SpringHill Suites by Marriott Portland Hillsboro
7351 NE Butler Rd, Hillsboro, OR

Reviews

8.8

Excellent

Rating 10 - Excellent. 374 out of 643 reviews" "
Rating 8 - Good. 185 out of 643 reviews" "
Rating 6 - Okay. 47 out of 643 reviews" "
Rating 4 - Poor. 22 out of 643 reviews" "
Rating 2 - Terrible. 15 out of 643 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable
Stayed 1 night in Apr 2024
Response from Springhill Suites Hillsboro on 24 Apr 2024
Hi Mike - Thank you for taking the time to let us know about your experience during your stay with us. We appreciate any and all feedback from our guests. We are happy to hear that the bed was comfortable for you and hope it helped you get the rest needed. We hope you choose to stay with us again should your travels bring you back this way.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Springhill Suites Hillsboro on 22 Apr 2024
Thank you so much for taking the time to let us know about your experience during your stay with us. We appreciate any and all feedback from our guests. We are happy to hear that you enjoyed your time and hope you choose to stay with us again!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful and the property seemed new and well kept.
Stayed 3 nights in Apr 2024
Response from Springhill Suites Hillsboro on 18 Apr 2024
Thank you so much for taking the time to let us know about your experience during your stay with us. We are delighted to hear you enjoyed your stay and that our staff was able to help make it a good one. We hope you choose to stay with us again, should your travels bring you back this way!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Good all around. Nothing to complain about, which is usually pretty easy these days.
Stayed 3 nights in Apr 2024
Response from Springhill Suites Hillsboro on 18 Apr 2024
Thank you for taking the time to let us know about your experience during your stay with us. We appreciate all feedback from our guests. We are happy to hear you enjoyed your time and hope you choose to stay with us again.

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay with my family! Loved the pool and accommodations were comfortable and staff friendly.
Stayed 2 nights in Apr 2024
Response from Springhill Suites Hillsboro on 9 Apr 2024
Thank you for taking the time to let us know about your experience during your stay with us. We appreciate any and all feedback from our guests. We are so happy to hear that you enjoyed your stay and the pool. We hope to see you again, should your travels bring you back our way!

10/10 Excellent

Christian

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, and safe. Left my car windows opened by mistake and nothing was stolen in the morning. Obviously is not Portland, that’s why :-).About 30 minutes from portland down town
Stayed 1 night in Mar 2024
Response from Springhill Suites Hillsboro on 29 Mar 2024
Thank you for taking the time to let us know about your stay with us. We are delighted to hear you enjoyed your time. Safety is of the upmost importance when traveling and are happy you felt that during your stay. We hope you choose to stay with us again, should your travels bring you back our wahy.

10/10 Excellent

Aaron

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Brenda at the front desk deserves 10 stars. She came through for my family in an unfortunate maintenance situation that arose while we were enroute to Portland. Communication was outstanding, and we could not have asked for a better outcome. Thank you Brenda!
Stayed 1 night in Mar 2024
Response from Springhill Suites Hillsboro on 18 Mar 2024
Thank you for taking the time to let us know about your experience. We are delighted to hear that Brenda was a huge impact in your experience, and was able to help. We hope you choose to stay with us again, should your travels bring you back this way.

10/10 Excellent

Myrna

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before and every time we have it has never failed us. Thank you again for a great stay! We will definitely be back!
Stayed 2 nights in Mar 2024
Response from Springhill Suites Hillsboro on 17 Apr 2024
Thank you for taking the time to let us know about your experience during your stay with us. We appreciate any and all feedback from our guests. We are happy to hear your time with us is consistently enjoyable, and look forward to seeing you again!

4/10 Poor

Negar

Stayed 1 night in Feb 2024
Response from Springhill Suites on 29 Mar 2024
Thank you for taking the time to let us know about your experience during your stay with us. We are sorry to see that your expectations weren't met. We hope you will choose to stay with us again.

10/10 Excellent

Liudmila

Stayed 1 night in Feb 2024
Response from Springhill Suites Hillsboro on 28 Feb 2024
Thank you for taking the time to let us know about your experience during your stay with us. We appreciate any and all feedback from our guests. We are delighted that you enjoyed your stay and hope you choose to stay with us again.

10/10 Excellent

Karla

Stayed 1 night in Feb 2024
Response from Springhill Suites Hillsboro on 29 Mar 2024
Thank you for taking the time to let us know about your experience during your stay with us. We are happy you enjoyed your time!

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Springhill Suites Hillsboro on 6 Feb 2024
Thank you for taking the time to let us know about your stay with us. We appreciate any and all feedback from our guests. We are delighted to hear that you enjoyed your time!

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Springhill Suites Hillsboro on 22 Jan 2024
Thank you so much for taking the time to let us now about your experience during your stay with us. We are delighted to hear that you enjoyed your time. We hope you choose to stay with us again, should your travels bring you back this way.

10/10 Excellent

Graham

Stayed 2 nights in Dec 2023
Response from Springhill Suites Hillsboro on 8 Jan 2024
We appreciate you taking the time to let us know about your stay with us. We are happy to hear you enjoyed your stay. We hope you choose to stay with us again should your travels bring you back this way.

10/10 Excellent

ChangKwan

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Dec 2023
Response from Springhill Suites Hillsboro on 8 Jan 2024
We are happy to hear you enjoyed your stay with us. Thank you for taking the time to let us know about your time.

6/10 Okay

William

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice except for breakfast
We have stayed several times. Our rooms were as far from the elevator as possible, and NOT by our request. Room was clean. Staff were friendly and helpful. Breakfast needs some changes. For all 5 days there were the same scrambled eggs, diced potatoes, and turkey sausage patties; boring. We learned later that waffles were only available on weekends; this really disappointed us. Why? We had been anticipating waffles available every day. Sure hope this gets changed.
Stayed 5 nights in Dec 2023
Response from Springhill Suites Hillsboro on 8 Jan 2024
Thank you for taking the time to let us know about your stay with us. We are sorry that you didn't enjoy the breakfast - as a brand standard, waffles are only out on the weekends. We hope you choose to stay with us again, should your travels bring you back in the area.

8/10 Good

Kiet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Springhill Suites Hillsboro on 8 Jan 2024
We are happy to hear your enjoyed your time with us, thank your for letting us know about your stay.

8/10 Good

Joy

Stayed 4 nights in Dec 2023
Response from Springhill Suites Hillsboro on 8 Jan 2024
Thank you for letting us know about your stay, we are happy you enjoyed your time.

4/10 Poor

Edward

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Not clean and clogged toilet
The hotel looks nice, updated and at first sight, clean. The staff are friendly and welcoming. The biggest downfall I had is that the bed sheets did not look like they were changed at all. First thing I noticed was the smell of BO. I switched on the light to inspect the sheets and saw body hair on the sheets. I was also given a room with a clogged toilet. I called front dest for a plunger, they were very nice and accommodating but the plunger was no help. Fortunately I had a one night stay, it would have been a nightmare if it were longer.
Stayed 1 night in Dec 2023
Response from Springhill Suites Hillsboro on 8 Jan 2024
Thank you for taking the time to let us know about your experience during your stay. We apologize for the experience you had. We have given this information to the housekeeping leadership to be sure this does not occur again.

8/10 Good

Colleena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a very good free breakfast!
Stayed 1 night in Dec 2023
Response from Kathie Bell General Manager on 10 Jan 2024
Thank you I will share your feedback with our team. We look forward to having you stay with us again.

10/10 Excellent

Shelly

Stayed 1 night in Dec 2023
Response from Springhill Suites Hillsboro on 8 Jan 2024
We appreciate you letting us know about your stay. Thank you for taking the time to give your feedback.

8/10 Good

Karyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Springhill Suites Hillsboro on 8 Jan 2024
Thank you for letting us know about your experience during your stay with us. We appreciate any and all feedback from our guests.

10/10 Excellent

Angie

Stayed 2 nights in Dec 2023
Response from Springhill Suites Hillsboro on 8 Jan 2024
Thank you for letting us know about your stay with us - we are glad to see you enjoyed your time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located with shopping and dining options nearby. All of the amenities that we look for in our lodging destinations.
Stayed 3 nights in Nov 2023
Response from Springhill Suites Hillsboro on 5 Dec 2023
Thank you for taking the time to let us know about your stay with us. We appreciate any and all feedback from our guests. We are delighted to hear you enjoyed your stay and hope you choose to stay with us again, should you ever be back in the area.

10/10 Excellent

Tom

Stayed 1 night in Nov 2023
Response from Springhill Suites Hillsboro on 8 Jan 2024
We appreciate you taking the time to let us know how your stay was.

10/10 Excellent

June

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel, many options for eating within walking distance. There was ample parking in the lot with easy access to the hotel. The breakfast was good, we didn’t realize that the waffle stands was only in the weekend but the variety in the oatmeal bar was a bonus. 24hr access to coffee, tea & water was great! E didn’t use the gym but the equipment looked very modern. The hotel concession was over priced so we didn’t use that, as there was many options near by. Access to Portland city was quick and easy- worth the savings for this great hotel overall.
Stayed 4 nights in Nov 2023
Response from Springhill Suites Hillsboro on 14 Nov 2023
Thank you so much for taking the time to let us know about your stay with us. We always appreciate any and all feedback we get from our guests. We are delighted to hear that you enjoyed your time with us. We hope you choose to stay with us again, should your travels bring you back this way.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Springhill Suites Hillsboro on 14 Nov 2023
Thank you for letting us know about your stay, we appreciate any and all feedback from out guests.

10/10 Excellent

carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant thank you for you hospitality.
Stayed 2 nights in Nov 2023
Response from Springhill Suites Hillsboro on 7 Nov 2023
Thank you for letting us know about your stay with us. We appreciates any and all feedback from our guests. We are delighted to hear that you enjoyed your stay!

8/10 Good

Tiffany

Travelled with family, Travelled with group
Had a great stay. Friendly staff. Clean!
Stayed 3 nights in Nov 2023
Response from Springhill Suites Hillsboro on 7 Nov 2023
Thank you for taking the time to let us know about your stay with us. We appreciate any and all feedback from our guests. We are happy to hear you enjoyed your time and hope to see you again, should your travels bring you back this way.

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Marriot we have stayed in!
This was the best Marriott Hotel we have stayed at! Also, the best breakfast and you have bars of soap by the sink! Thanks, will stay with you again when in the Portland area!
Stayed 2 nights in Oct 2023
Response from Springhill Suites Hillsboro on 1 Nov 2023
Thank you for taking the time to let us know about your experience during your stay with us. We appreciate any and all feedback and are delighted to hear that you truly enjoyed your time. We look forward to see you again when your travels bring you back this way!

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Springhill Suites Hillsboro on 30 Oct 2023
Thank you for taking the time to let us know about your experience during your stay with us. We appreciate all feedback from our guests. We are delighted to hear that you enjoyed your time. We hope you choose to stay with us again, should your travels bring you back our way!

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Springhill Suites HIllsboro on 30 Oct 2023
Thank you for letting us know about your experience during your stay with us. We appreciate any and all feedback from our guests! We are happy to hear you enjoyed your time.

6/10 Okay

Mauro

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Springhill Suites Hillsboro on 24 Oct 2023
Thank you so much for letting us know about your experience during your stay. We appreciate any and all feedback from our guests. We hope you choose to stay with us again in the future.

10/10 Excellent

Anthony Gerard, Loveland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great!
Stayed 4 nights in Oct 2023
Response from Springhill Suites Hillsboro on 24 Oct 2023
Thank you so much for letting us know about your experience during your stay with us. We are more than happy to hear that you enjoyed your time. We hope you choose to stay with us again, should your travels bring you back out this way.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, parking is VERY limited
Stayed 2 nights in Oct 2023
Response from Springhill Suites Hillsboro on 17 Oct 2023
Thank you for taking the time to let us know about your stay with us. We appreciate any and all feedback from our guests.

8/10 Good

Louis J

Stayed 1 night in Oct 2023
Response from Springhill Suites Hillsboro on 17 Oct 2023
Thank you for taking the time to let us know about your experience during your stay with us. We are delighted you enjoyed your time.

4/10 Poor

Ashley

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel but staff was sloppy and unfriendly.
No one was at the front desk for about 20 minutes. There was a group of people waiting to be helped. Not nice at nearly 10 pm after a long day of travel. We had to wait late at night to get into our room. We got there as soon as we could so our daughter could go swimming before the pool closed. The unprofessional front desk girl Wendi blocked our access to the pool prior to the actual closing. We finally tracked her down and she said there’s only 10 minutes left and we replied actually 15 minutes and we intended to still go swimming because that’s what we paid for. She was reluctant to let us in but we got in and our daughter wa happy. It’s kind of a shame that it’s actually a really nice hotel mainly everything was updated but the service was really poor and the front desk lady seemed ignorant and lazy and not friendly, she shouldn’t be in customer service or hospitality if she doesn’t want to be friendly to people or inviting, trying to encourage people to enjoy their stay. She physically looked very sloppy and unpresentable able. Brought the whole quality of the hotel down. Marriott needs to hire better if they want to be viewed professionally.
Stayed 1 night in Oct 2023
Response from Springhill Suites Hillsboro on 24 Oct 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of when you arrived and at check-in is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent instances like this from occurring in the future.

10/10 Excellent

Nik, Yakima

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Dinning options within walking distance.
Stayed 1 night in Sep 2023
Response from Springhill Suites Hillsboro on 13 Oct 2023
Thank you for letting us know about your experience during your stay with us. We are delighted to hear that you enjoyed your stay and hope to see you again should your travels bring you back this way.

2/10 Terrible

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Quiet rooms
Stayed 1 night in Oct 2023
Response from Springhill Suites on 13 Oct 2023
Thank you for letting us know about your experience during your stay. We appreciate any and all feedback from our guests.

6/10 Okay

Aris

Travelled with partner
Liked: Staff & service
The room had a funny smell to it, but the bed was cozy.
Stayed 1 night in Sep 2023
Response from Sprinhill Suites Hillsboro on 28 Sept 2023
Thank you for letting us know about your experience during your stay with us. We take all guest feedback seriously and we have brought your issue with the room to the attention of our housekeeping supervisor. We hope you choose to stay with us again in the future, should your travels bring you back this way.

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay.
I was told hot tub was 102degrees. Felt barely hot. Otherwise perfect trip.
Stayed 2 nights in Sep 2023
Response from Springhill Suites Hillsboro on 20 Sept 2023
Thank you for letting us know about your stay with us. We appreciate any and all feedback from our guests. We are sorry that your expectations with the hot tub were not met and this has been brought up with the maintenance team. We hope you choose to stay with us whenever your travels bring you back to the area!

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Springhill Suites Hillsboro on 11 Sept 2023
Thank you so much for letting us know you enjoyed your time during your stay with us! We hope to see you again, should your travels bring you back this way.

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Springhill Suites HIllsboro on 11 Sept 2023
Thank you so much for letting us know you enjoyed your time during your stay with us! We hope to see you again, should your travels bring you back this way.

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Springhill Suites Hillsboro on 11 Sept 2023
Thank you for letting us know about your stay. We appreciate any and all feedback from our guests. We are happy to hear you enjoyed your time.

10/10 Excellent

Stuart

Stayed 1 night in Sep 2023
Response from Springhill Suites Hillsboro on 7 Sept 2023
Thank you for letting us know about your stay with us. We appreciate any and all feedback from our guests. We are happy to hear that you enjoyed your time!

10/10 Excellent

Kathy M, Pearl City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convinient location. In walking distance to WINCO, Dick's Sporting Goods, Joann's Fabric and many dinning options. Easy on and off ramp to highways.
Stayed 3 nights in Aug 2023
Response from Springhill Suites Hillsboro on 7 Sept 2023
We appreciate any and all feedback from our guests. We are happy to hear you enjoyed your stay with us!

10/10 Excellent

Hervé

Stayed 1 night in Aug 2023
Response from Springhill Suites Hillsboro on 7 Sept 2023
Thank you for letting us know about your stay with us! We are delighted to hear you enjoyed your time. We hope you choose to stay with us again!

10/10 Excellent

Seung Jin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Friendly staff / Closed to stores if you need any travel items. However, I have notified the staff regards to my bed linens and pillow covers with multiple hair and yellow stain which was pretty gross. They have told me that I have to notify the staff 24 hours in advance for them to clean the room but they provided linens and pillow covers for me to replace my own...? It was okay but they can definitely do better for the customer. Overall I enjoyed staying at the hotel.
Stayed 3 nights in Aug 2023
Response from Springhill Suites Hillsboro on 7 Sept 2023
Thank you for letting us know about your experience during your stay with us. We are sorry to hear that your expectations with customer service weren't met. Your issue has been brought to our housekeeping leadership in hopes that this will not occur again.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is what you expect from a Marriott property and the staff did a good job keeping up with the breakfast.
Stayed 2 nights in Aug 2023
Response from Springhill Suites HIllsboro on 7 Sept 2023
Thank you for letting us know about your stay. We always appreciate any and all feedback from our guests. We are delighted to hear that you enjoyed your time, and we hope you choose to stay with us again should your travels bring you back this way!

10/10 Excellent

kelly

Stayed 7 nights in Aug 2023
Response from Springhill Suites HIllsboro on 11 Sept 2023
Thank you for letting us know you enjoyed your stay!