11 個室外泳池；躺椅
查看供應

科弗雷西棕櫚海灘水療全包式渡假村的評價

3.5 out of 5
科弗雷西棕櫚海灘水療全包式渡假村
1 Paradise Drive, Cofresi Beach, Puerto Plata, Puerto Plata

評價

6.6
10 分評分，優異；1002 則評價中有 288 則" "
8 分評分，不錯；1002 則評價中有 209 則" "
6 分評分，一般；1002 則評價中有 148 則" "
4 分評分，欠佳；1002 則評價中有 133 則" "
2 分評分，很差；1002 則評價中有 224 則" "

7.4/10 

整潔度

7.2/10 

職員與服務

6.8/10 

設施服務

6.8/10 

住宿狀況

6.8/10 

環保程度

評價

10/10 優異

Diana

家人同遊, 伴侶同遊
讚好：職員與服務和設施服務
El servicio de el personal es excelente una maravilla pero el hotel está un poco deteriorado y deberían tener más actividad de hacer
於 2024 年 5 月住了 4 晚

10/10 優異

Randolph

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚

10/10 優異

Erick

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Pretty good
於 2024 年 3 月住了 2 晚

4/10 欠佳

Mary

不滿：整潔度和住宿狀況
於 2024 年 5 月住了 3 晚

10/10 優異

Karla

讚好：職員與服務和住宿狀況
Has about 7 pools
於 2024 年 5 月住了 4 晚
Ecommerce 於 2024年5月17日的回應
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 不錯

Johanna

讚好：整潔度、職員與服務、設施服務和住宿狀況
My favorite area was the Spa, where i was able to enjoy with peace and quiet.
於 2024 年 4 月住了 4 晚
Ecommerce 於 2024年5月17日的回應
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 不錯

Cathy Sunita

多人同遊
讚好：整潔度、職員與服務和住宿狀況
the shuttles was a bit annoying, however the overall stay was nice.
於 2024 年 5 月住了 4 晚

2/10 很差

Lino (La Vega)

伴侶同遊
不滿：職員與服務
Cobrarle más al cliente por lo que había pagado es un abuso y un robo
於 2024 年 5 月住了 3 晚

2/10 很差

Velisa

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
En la habitación me callo el techo ensima el primer día de estadía a mi con una niña de 3 años dentro d la habitación
於 2024 年 5 月住了 2 晚

10/10 優異

Tamara (jamaica)

家人同遊, 親子同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great room and staffs are great
於 2024 年 5 月住了 3 晚
Ecommerce 於 2024年5月17日的回應
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 不錯

Francisco

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Food was average, cleanliness of pools was average, asked a question 3 weeks before our trip and never got an answer. Spa/massages were great!
於 2024 年 4 月住了 7 晚

2/10 很差

Vanessa Echavarria

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
Poor food, I ate in the 5 days exactly the same food, no variety, only the last day we ate something different in the Brazilian restaurant. Never will come back there.
於 2024 年 5 月住了 4 晚

10/10 優異

Crystal

讚好：整潔度、職員與服務和住宿狀況
buen lugar , solo deben mejorar el trato al turista en cuanto ah los restaurantes ah la carta fuera de ay todo estuvo excelente , volvere pronto

2/10 很差

Rosa

不滿：整潔度、職員與服務和住宿狀況
Very poor Service the property is not clean the staff members will only assist you if you pay good tip and don’t play you enough attention if you’re Dominican , everything in the room is all the blankets small like moo and like they was washed with no soap , the food at the buffet is disgusting very bad and every day they serve the same thing I couldn’t find good food to give to my baby I had to go out the resort and find something for him . I wouldn’t recommend this resort to anyone specifically if you used to the good places and also almost forgot to mention that if you buy package from Expedia to go this place they treat you different the mark your bracelet as “PROMO” even if you have a suit they mark you and basic on that your bracelet said the staff treat you as no body lol ,,, very very very poor costumer service.
於 2024 年 5 月住了 3 晚

10/10 優異

Jessica Anastacia

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I’ve stayed at the Cofresi multiple times the experience is always great the staff is always super friendly shout out to Fran, Isabella, Bryan, Clarissa at the VIP section/bar they were amazing and so was there energy the food was good the drinks great I will definitely keep coming back
於 2024 年 5 月住了 4 晚
Ecommerce 於 2024年5月17日的回應
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 不錯

shelly

讚好：整潔度和職員與服務
Its unique ,the property is like a whole island to its self
於 2024 年 4 月住了 7 晚
Ecommerce 於 2024年5月17日的回應
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 不錯

Lisa Marie

家人同遊, 多人同遊
讚好：整潔度、職員與服務和住宿狀況
Tito at the Presidential Suites bar was very attentive to our needs. Jacquelin at Casablanca was amazing and had our table ready, met us at the door and so friendly. Miguel, Felix and the front desk staff at Presidential Suites were also so very helpful and friendly!!!!!
於 2024 年 4 月住了 7 晚
Ecommerce 於 2024年5月17日的回應
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

6/10 一般

Anthony (hamburg)

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Well lets start with paying for early checkin didnt happen. Making dinner reservations from 9 to 11 . Got there at 915 everything booked. Buffet was ok unless your a member u can only use about 1/4 of the resort to be a member it starts at 10k goes to over 100k
於 2024 年 3 月住了 3 晚

6/10 一般

amanda

家人同遊
讚好：職員與服務和設施服務
Poca actividad los restaurantes no muy buenos
於 2024 年 4 月住了 2 晚

10/10 優異

Ievgenii

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was beautiful
於 2024 年 4 月住了 14 晚

2/10 很差

Kateryna

伴侶同遊
不滿：職員與服務和設施服務
Recommend to stay away. Upon arrival, we found out they mistakenly noted we are staying in May instead of March. The fellow at the front desk corrected their mistake thankfully. That was probably the best thing of the stay other than that it’s was terrible. The staff is extremely rude until they realized we speak Spanish. There was an instance we were asking staff for assistance but he rudely ignored us to stare at a woman pass by in a bathing suit. The food wasn’t just bad, it was a complete disaster. It got me sick to my stomach throwing up with whatever else for a week. The pool area was nice, I give them that but the beach was trash and the water is super dirty but I guess that’s just DR. This stay was the worst and honestly left such a bad taste to even considering coming back to DR.
於 2024 年 3 月住了 3 晚
Ecommerce 於 2024年4月30日的回應
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

4/10 欠佳

Rebecca

伴侶同遊
不滿：整潔度和職員與服務
Check-in took an hour and a half. Only got housekeeping once. Kept asking for towels and did not receive it. Shower head and blow dryer were both broken.
於 2024 年 4 月住了 5 晚
Ecommerce 於 2024年4月30日的回應
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 優異

Samantha

於 2024 年 4 月住了 6 晚

6/10 一般

Cristobal

家人同遊, 親子同遊
不滿：住宿狀況
The room was ugly
於 2024 年 4 月住了 2 晚
Ecommerce 於 2024年4月30日的回應
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

6/10 一般

Rodney O

伴侶同遊
讚好：整潔度
Large property but the try to sell you a villa as soon as you arrive! Also had to change room because phone wasn’t working and terrible view from room. Was given another room and hot water wasn’t working. Called four times and no one ever came. Definitely went down since Covid.
於 2024 年 4 月住了 4 晚
Ecommerce 於 2024年4月26日的回應
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 不錯

Tatiana

讚好：整潔度、職員與服務和住宿狀況
In the hotel was unexpected fees for the WiFi. I thought hotel had to be all inclusive. And the taxi fees are crazy expensive as well.
於 2024 年 4 月住了 6 晚
Ecommerce 於 2024年4月26日的回應
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 很差

Aracelis

家人同遊
不滿：職員與服務
I would not recommend this place, check in is a joke, staff is unefficicient , beach is dirty, have to take a shuttle bus everywhere and it runs every 15-20 min, the only good thing is the food, my daughter left her glasses in the room and when we went back to get it the glasses were lost. They wouldnt let us in the room because we already checked out, Housekeeping didnt see them they said.. and good luck finding who's in charge, would not stay even for free
於 2024 年 4 月住了 2 晚
Ecommerce 於 2024年4月26日的回應
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 很差

efren

不滿：職員與服務和住宿狀況
Very bad service,not cleaning room
於 2024 年 4 月住了 2 晚
Ecommerce 於 2024年4月23日的回應
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 不錯

Peter

讚好：整潔度、職員與服務和住宿狀況
Pools
於 2024 年 4 月住了 2 晚
Ecommerce 於 2024年4月23日的回應
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 不錯

Armando

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
La comida es buena, todo limpio y buen servicio..
於 2024 年 4 月住了 2 晚
Ecommerce 於 2024年4月23日的回應
Estimado huésped,Gracias por hospedarse con nosotros y por sus positivos comentarios los cuales apreciamos muchísimo. Nos agrada mucho saber que sus vacaciones fueron memorables y que disfrutó de nuestra propiedad, servicios y facilidades como así también del trato amable de nuestro personal. Esta es su casa y esperamos tenerle nuevamente con nosotros.Saludos Cordiales,

8/10 不錯

Omar

讚好：住宿狀況
Los empleados dan muy buen trato a los clientes, la comida muy buena, lo que no me gustó tanto es la logística del hotel para moverse dentro del mismo por su magnitud y hay que estar esperando transporte para desplazarse y por esta situación que se pierde tiempo en disfrutar de las atracciones. pero en general el concepto está bien.
於 2024 年 4 月住了 3 晚
Ecommerce 於 2024年4月23日的回應
Estimado huésped,Gracias por compartir sus comentarios con nosotros y tomarse el tiempo de hacernos llegar sus observaciones. Le aseguramos que las opiniones de nuestros clientes son tomadas en alta estima y estaremos revisando con los Departamentos involucrados para ver cómo es posible mejorar nuestra operación.Esperamos tener la oportunidad de recibirle nuevamente y cambiar su percepción.Respetuosamente,

10/10 優異

Tae (Astoria)

讚好：整潔度、職員與服務、設施服務和住宿狀況
They were excellent, property is nicer than an adjacent resort within the same development, even though it’s less expensive. Room in great shape
於 2024 年 4 月住了 1 晚
Ecommerce 於 2024年4月23日的回應
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 很差

eleticia

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This chain of hotels has changed a lot. The costumer service is not the same. I encountered a problem and the supervisor Alexxi didn’t try to help. He kept focusing on the hotels rules and policies instead of helping. The rooms are outdated with the exception of VIP. Not everybody can do VIP. They push for their timeshare way too much. Overall I’m very dissatisfied with this chain of hotels. Won’t be staying here ever again.
於 2024 年 4 月住了 5 晚
Ecommerce 於 2024年4月16日的回應
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 不錯

goku black

讚好：整潔度、職員與服務和住宿狀況
todo bien
於 2024 年 4 月住了 2 晚
Ecommerce 於 2024年4月16日的回應
Estimado huésped,Gracias por hospedarse con nosotros y por sus positivos comentarios los cuales apreciamos muchísimo. Nos agrada mucho saber que sus vacaciones fueron memorables y que disfrutó de nuestra propiedad, servicios y facilidades como así también del trato amable de nuestro personal. Esta es su casa y esperamos tenerle nuevamente con nosotros.Saludos Cordiales

8/10 不錯

Shamilia

伴侶同遊
讚好：整潔度、職員與服務和設施服務
I had an amazing time for it to be my first time going to DR I loved it. Staff were amazing food was ok not great but I just like well seasoned food and I know it’s hard to please many ppl. The frozen strawberry daiquiris are so good it taste like candy. The entertainment was fun me and my husband had a blast. Only thing I did not like was the night clubs was closed down not sure if they will open it up again but after about 11pm it’s only a Casino thats opens till 2 AM and a bar thats opens till 12 AM. Overall good place to go for a nice chill experience. My next time going to DR I want to experience something more upscale but I will come back to cofresi and this time I will bring my children
於 2024 年 4 月住了 3 晚
Ecommerce 於 2024年4月16日的回應
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 不錯

John

讚好：整潔度和職員與服務
Good staff
於 2024 年 4 月住了 7 晚
Ecommerce 於 2024年4月13日的回應
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 很差

Julia

家人同遊
讚好：住宿狀況
不滿：設施服務
La verdad no fueron amables no nos querían movilizar y eran muy racista miraban para atender y nunca había restaurante disponible te daban lo que ellos querían
於 2024 年 4 月住了 4 晚
Ecommerce 於 2024年4月13日的回應
Estimado huésped,Gracias por compartir sus comentarios con nosotros y tomarse el tiempo de hacernos llegar sus observaciones. Le aseguramos que las opiniones de nuestros clientes son tomadas en alta estima y estaremos revisando con los Departamentos involucrados para ver cómo es posible mejorar nuestra operación.Esperamos tener la oportunidad de recibirle nuevamente y cambiar su percepción.Respetuosamente,

10/10 優異

Ismerai

家人同遊
讚好：整潔度、職員與服務和設施服務
The attention. How hospitable they are. Good service
於 2024 年 4 月住了 7 晚
Ecommerce 於 2024年4月13日的回應
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 很差

Antonio

家人同遊
不滿：職員與服務和住宿狀況
Me and my family arrived to the property at 3am. We were very tired to find out our rooms were not ready. When we booked our reservation it clearly stated a Kind bed. We were couples, and we had to sleep in a full beds because they did not honor our request. The Attendant stated he has nothing to do with it because we booked it through Expedia and it's not their problem and maybe we can change rooms next day but it's not guaranteed . How can that be possible? Expedia offers this resort as an option and everything should be honor to the customers. Since day one everything was horrible. Our flight going back home was a late flight we asked to stay in the property until 2pm which they did let us stay however they promised to let us use one room to shower and get ready and didn't happen. We stood in line waiting to check out for 1 hour and they kept telling us just to wait and we were running out of time. We had change in the bathrooms to not miss our flight. I will not go back to this resort. I had visited DR for several times different resorts and never had this issues.
於 2024 年 4 月住了 4 晚
Ecommerce 於 2024年4月13日的回應
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 優異

Sherlyn

家人同遊, 親子同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I LOOOVED the food I wish there were more nightlife options. There was no nightclubs
於 2024 年 4 月住了 3 晚
Ecommerce 於 2024年4月8日的回應
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

6/10 一般

Keishly (Penuelas)

讚好：整潔度和職員與服務
於 2024 年 4 月住了 3 晚
Ecommerce 於 2024年4月13日的回應
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 優異

Omar

讚好：整潔度、職員與服務、設施服務和住宿狀況
Que me encantaría volver de nuevo
於 2024 年 4 月住了 2 晚
Ecommerce 於 2024年4月8日的回應
Estimado huésped,Gracias por hospedarse con nosotros y por sus positivos comentarios los cuales apreciamos muchísimo. Nos agrada mucho saber que sus vacaciones fueron memorables y que disfrutó de nuestra propiedad, servicios y facilidades como así también del trato amable de nuestro personal. Esta es su casa y esperamos tenerle nuevamente con nosotros.Saludos Cordiales,

2/10 很差

Maximo

伴侶同遊
Worst experience. The whole area smelled like sewage. The buffet food is terrible and it made my wife so sick that we had to check out early.
於 2024 年 4 月住了 4 晚
Ecommerce 於 2024年4月8日的回應
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 很差

Michelle

伴侶同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Very uncomfortable everything is a long walk and the staff is rude as well you pay for a room with a hot tube and there no hot tube working and no hot water you call for service and they send me someone and I paid them $300 as a tip and and still the service was wrong I am a business women I went to do business and I book 2 rooms worse place ever I stand in I sent an email to cofrsi resort and voice my complaints and we ask if we can be move to another room I was told no I can’t be move after I paid for a room and service
於 2024 年 4 月住了 2 晚
Ecommerce 於 2024年4月8日的回應
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 優異

Layylay (Springfield)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Ecommerce 於 2024年4月6日的回應
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 不錯

Francisco (Bronx)

讚好：職員與服務
Lovely staff and large property.
於 2024 年 3 月住了 4 晚
Ecommerce 於 2024年4月6日的回應
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

6/10 一般

Mailing

家人同遊, 親子同遊, 伴侶同遊, 多人同遊
讚好：整潔度
Para ir a comer quedaba muy lejos había que esperar una guagua para ir a comer
於 2024 年 3 月住了 2 晚
Ecommerce 於 2024年4月1日的回應
Estimado huésped,Gracias por compartir sus comentarios con nosotros y tomarse el tiempo de hacernos llegar sus observaciones. Le aseguramos que las opiniones de nuestros clientes son tomadas en alta estima y estaremos revisando con los Departamentos involucrados para ver cómo es posible mejorar nuestra operación.Esperamos tener la oportunidad de recibirle nuevamente y cambiar su percepción.Respetuosamente,

6/10 一般

DILVER

不滿：整潔度、職員與服務、設施服務和住宿狀況
The first two nights was good but on the third one we have a licking in the bathroom and the AC wasn’t working properly the second date we woke up floating of water
於 2024 年 3 月住了 3 晚
Ecommerce 於 2024年4月1日的回應
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 優異

Katherine

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Ecommerce 於 2024年3月28日的回應
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

4/10 欠佳

DENNY (kissimmee)

讚好：職員與服務
於 2024 年 3 月住了 4 晚
Ecommerce 於 2024年3月28日的回應
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards