First of all, the staff cleans your room in stages. They take all your towels, wash cloths and hand towels and shower rig while you are out for breakfast. Then they don’t come to clean or replace towels until late in the day. So you are without most of the day. Then when they do come to clean and replace towels, they only leave body towels. No wash cloths, hand towels or shower rug. We had a lot of rain during our Feb3-10 stay. Not a lot of sun or beach time. All that rain came thru the ceiling of our 3rd floor, top floor, ceiling. Dropped on the bed making it unusable. Luckily we had 2 queen beds. When reported we got no response. Another big rain two days later after reporting it the first time. Now, the floor and the beds are soaked. We visited guest services and she came to our room. Actually got water dropped in her head as she leaned over to feel the wet bed. She had maintenance come to our room. He came in, looked but nothing was done for the last 2 days of our stay. Food was average and reserved restaurants food was average to poor. Good thing: Viva Tangerine is very close to the beach and the biggest sunbathing beach along the shore. So many Peddlers on the beach disturbing our time to relax. I would not return or recommend Viva Tangerine.