Dear Douglas:Thank you very much for your visit and for your review, we had not had any comments about the mattress in the room where you stayed, but starting today, we will ask during the client's stay what they thought of the bed, we are closing the Hacienda buffet for maintenance issues, but we are practically finishing, we hope to have it ready soon.We hope that you visit us again and allow us to welcome you back into your home.Kind regards

Dear guest:We appreciate your visit and your preference, we were carrying out some maintenance work in the Hacienda buffet restaurant, it was very necessary to do it so we were forced to keep it closed for a few days, however the restaurant for lunch and dinner, as well As the bars and other services were normal, I regret that your comments have not been taken with due seriousness, we would have immediately offered you an alternative, I hope you can contact us and give us the opportunity to offer an alternative to improve your experience. experience on a next visit, I assure you that we will do whatever is necessary to make your new stay an experience.Kind regards

Estimado Everardo:Lamentamos esta experiencia, estamos trabajando en la mejora del lugar, en breve iniciaremos un proyecto de remodelación en todos nuestros restaurantes a la carta, en cuanto al servicio y atención no hay excusa, hemos hablado con el chef y con el responsable de ayb, para reforzar las plantillas y atender a nuestros clientes con prontitud y respeto, espero que nos brinde una segunda oportunidad y nos permita cambiar su percepción, quedamos a sus ordenes.Saludos cordiales

Dear Roberto:What a pleasure to know that you enjoyed your vacation, as well as our services and facilities, we are working on a new proposal of night activities, which we hope to have very soon, we thank you for your comments, hoping that on your next trip to this beautiful destination allow us to return to have your preference.Best regards

Dear Jermaine:Thank you very much for your rating about our services and facilities, we thank you for your trust and invite you to come back on your next vacation.Best regards

Estimado JoséMuchas gracias por sus comentarios y por esta oportunidad que nos brinda al compartirlos con todos nosotros, espero que su estancia haya sido del todo satisfactoria, en caso de que tenga alguna sugerencia nos encantaría escucharla para poner de inmediato acciones al respecto, su satisfacción es nuestro objetivo principal. :Espero que en su siguiente viaje nos permita volver a recibirle en esta su casa.Saludos cordiales

Dear Clare: Thank you very much for sharing your comments with all of us, we will talk to the vacation club staff so that they are not invasive with the guests when offering their options, taking into consideration, we will review the programming of our restaurants in the adult area to ensure a space according to the needs of our guests.We thank you again for your preference, inviting you to visit us again and give us the opportunity to be your hosts.Best regards

Dear Daniel Jay:Thank you very much for your preference and for sharing with us your comments, knowing that our guests enjoyed their stay is very important to us, we hope to see you back again.Best regards

Dear Hannah:I am sorry that your experience in our hotel was not entirely satisfactory, we would like you to contact us and give us more information of your stay and our areas of improvement, be assured that we will follow up, I look forward to your comments.Best regards

Dear Tania:Thank you very much for your preference and for sharing your comments with us, we hope to see you soon back, it will be for us a pleasure, to attend you once again.Best regards

Thank you very much for your preference and for sharing with us your comments, it gives us great to know that we met your expectations and that you enjoyed your stay.We hope to see you back soon.Best regards

Dear Monique:Thank you very much for your preference and for sharing the rating of your stay with us, we hope to again have the opportunity to serve you and improve your experience.Best regards

Dear ManThank you very much for your comments, we appreciate your preference and that you mention our areas of opportunity, we are renewing our menus and our staff with the idea of offering better options for our customers, as for the facilities, we will soon begin a period of remodeling of several areas of the hotel, we hope to soon have significant progress that our guests can enjoy, I hope you give us the opportunity to welcome you back and improve your impression of our services.Best regards

Dear Carlos:Thank you very much for your visit and for sharing your experience with us, it gives us great pleasure to know that your visit at the hotel was according to your expectations, we thank you for your trust and we are at your service to serve you again.Best regards

Dear Marc:Thank you very much for being part of our pampered clients and sharing your experience, we hope that in your next visit to this beautiful destination, you will allow us to be your hosts again.Best regards

Dear Robert:Thank you very much for your visit and for sharing your comments, I appreciate your preference and I am at your service for a future occasion.Best regards

Dear Kevin:Thank you very much for sharing your experience in our hotel, it is very pleasing to know that you enjoyed your vacation, I hope that in a short time we will have the opportunity to welcome you again.Best regards

Dear Lois:Thank you very much for your support and preference, it is very pleasing to know that you enjoyed your vacation and our facilities, we hope in a short time to be your hosts again.Best regards

Estimado Víctor Manuel:Muchas gracias por sus comentarios, sin duda nos ayudan a seguir mejorando día con día, agradecemos su preferencia y nos ponemos a sus ordenes, esperando verle pronto de regreso.saludos cordiales

Dear Violeta:I am sorry that your visit was not the best, we would like to have more information of your stay, your opinion is very important for us, I hope you give us the opportunity to contact us and offer you an option to improve your experience.Best regards

Estimada Alicia:Muchas gracias por sus comentarios y por compartirlos con nosotros, esperamos seguir siendo parte de sus vacaciones y en su siguiente visita a este hermoso destino, esperamos nos brinde nuevamente el placer de ser sus anfitriones.Saludos cordiales

Dear Katherine:Thank you very much for your comments and for sharing them with us, it gives us great pleasure to know that you enjoyed your vacation, we hope to see you back soon, we will be happy to welcome you again.Best regards

Dear Katielyn: Thank you very much for your visit and for sharing your comments with us, I would have loved to solve your problems while you were at the property, I assure you that we would have immediately sent someone, I hope soon your return, we will be happy to welcome you back, feel free to contact us, we will have everything ready for your arrival.Best regards

Dear Tasha:Thank you very much for your preference and for dedicating us these minutes to share the details of your experience in our hotel, we hope to see you soon back.Best regards

Dear Jose:Thank you very much for your kind comments, we are very happy to know that you enjoyed your vacation, we hope to continue having your preference and that you allow us to serve you again in this your home.Best regards

Dear Yilin:Thank you very much for your comments and for sharing your experience with us, we hope to see you very soon back, we will be glad to welcome you again.Best regards

Estimado Joseph:Muchas gracias por su visita, lamento que no hayamos cumplido con sus expectativas, nuestra intención es ofrecer el mejor servicio para usted, nos encantaría saber que sucedió para poder trabajar en nuestras áreas de oportunidad, ojala nos pudiera contactar y proporcionarnos más detalles.Saludos cordiales

Dear Katie:Thank you for selecting us and for sharing your experience in our hotel, it is very pleasing to know that you enjoyed your stay, we hope to see you back soon.Best regards

Dear Patricia:Thank you very much for sharing your comments with us, it is very pleasing to know that you enjoyed your stay, we hope that on your next visit you will give us your preference again.Best regards

Dear Jaime:Thank you very much for your confidence and preference, it is very pleasing to know that you enjoyed your vacation, we hope to see you soon back.Best regards

Dear JBThank you very much for selecting us and for sharing your comments with us, we have been ordering umbrellas and towels since last year, but we have only received a part of the towels, we are waiting for the complete order.We are also working on an improvement project in the hotel, which includes rooms, public areas, restaurants, bars, lobby and pools, we hope that all our visitors will like them.For the moment I say goodbye hoping that you will give us the opportunity to serve you again.Best regards

Hello, thanks for your comment Mr. Scott, we hope to see you soonBest regards

Hello, we appreciate your comment, we will do the best for you and your family are comfortableWe hope to see you soonBest regards

Hello Mr Patrik my name is Ernesto Perez and I remember your case I remember I borrowed my mobile to make calls and I said wen we have te information correctly I will send you, we help you in your situation we have you the shuttle to te airport and a new brazalete because your partner loosed to and the cost is 80 USD, don't worry when we have all the information I will send your e mail Best regardsErnesto Perez

Hello Miss Marlyn we appreciate your comments, we are working hard in pool area for a better service We hope to see you soonBest regards

Dear Catherine:Thank you very much for your visit and for this opportunity to share your comments, we have in transit an order of towels and lounge chairs, although it would be impossible to provide a bed per person, we hope that with the lounge chairs that are purchased we have the possibility to offer greater comfort to our customers, we will work on better and more varied food options, our guests can request in any restaurant to prepare them something different if the options we have in sight there is not something to their liking.We hope that in your next visit we will not have these inconveniences and your experience will be totally different.Kind regards

Dear Gabino:Thank you very much for his comments and for sharing them with us, we hope to see him back soon and that he will allow us to welcome him again, we will be very happy to host him.Kind regards

Dear Richard:Thank you very much for your comments and for giving us the opportunity to know your experience, we will talk to the animation staff to control the volume of the karaoke, we will even look for a different place to carry out this activity.Best regards

Dear Liset:Thank you very much for your comments, we are working on the continuous improvement of our facilities, we hope that the changes we are preparing will be to your liking.Best regards

Dear Kathleen:Thank you very much for your visit and for sharing with us your experience, I am sorry that the weather was not the best during your stay, at the moment we have sunny days, without rain, with lots of sun and at night a very pleasant mild weather.We thank you for your preference and hope to see you back soon.Best regards

Dear Cheryl: Thank you very much for your comments and for sharing them with us, we will look for another place to perform this activity and that it is not annoying for our guests, we appreciate your preference and we hope to see you soon back.Best regards

Dear Lauren Jane:Thank you very much for your comments and for taking the time to share them with us, it is very pleasing to know that you enjoyed your vacation, we hope to see you back soon.Best regards

Dear Isabelle: Thank you very much for your comments, we will work on the humidity problem, as well as on the mosquitoes issue, I would like to know if at the time you commented on the humidity issue, since we would have immediately assigned you another room.We are working on new options for our food and beverage areas, hoping that these are to the liking of our customers, we will see what happened in the Italian restaurant and we will take steps to ensure that it does not happen again, our intention is that your experience in any of our restaurants is unique and special.Best regards

Estimado Ramito Torres:Lamento que no hayamos podido cumplir con sus expectativas, nos seria de gran utilidad conocer más detalles sobre su estancia, es posible que nos pueda contactar para poder ofrecer una solucion al respecto.Saludos cordiales

Dear Kylie:I apologize if on this occasion we failed to meet your expectations, our intention is to offer the best service, it would be very useful to have more details about your experience, we hope you can contact us and offer a solution in this regard.Best regards

Estimada Ella:Muchas gracias por compartir sus comentarios con nosotros, nos hubiera encantado tener mas detalles de su estancia y saber que áreas de oportunidad tuvimos para que su calificación hubiera sido mejor, nuestra intención es siempre ofrecer el mejor servicio posible, espero que nos pueda contactar y nos siga favoreciendo con su preferencia.Saludos cordiales

Dear Gary:Thank you very much for your visit and for your comments, what a pleasure to know that you enjoyed your stay and that the facilities were to your liking, we hope that on your next trip to Puerto Vallarta you will consider us as your lodging option.Best regards

Dear William:Thank you very much for sharing your experience, we will review your room to find an alternative that will allow us to provide a solution, thank you for letting us know.Best regards

Dear Patrick:Thank you very much for sharing your comments and giving us the opportunity to know and work on them, we will gladly forward your compliments to the staff that you have so kindly mentioned, we will review with the food and beverage areas, the options to improve our variety in the buffets.Best regards