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加拉柏戈斯潟湖酒店的評價

3 out of 5
加拉柏戈斯潟湖酒店
Av. Los Flamingos, Puerto Villamil, Galapagos

評價

9.0

卓越

10 分評分，優異；62 則評價中有 40 則" "
8 分評分，不錯；62 則評價中有 14 則" "
6 分評分，一般；62 則評價中有 4 則" "
4 分評分，欠佳；62 則評價中有 3 則" "
2 分評分，很差；62 則評價中有 1 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.4/10 

設施服務

9.0/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

Brittany

讚好：整潔度、職員與服務和住宿狀況
This hotel was situated in the perfect area where you could walk to either the beach or the local side of town. It's also directly across from a lagoon that hosts a family of pink flamingos! The rooms were very spacious, and housekeeping kept the place spotless, even with everyone traipsing back and forth to the beach. We were also impressed with the service here, from breakfast to taxi booking. At one point, we wanted to make drinks in our room. The receptionist ran all the way upstairs to the kitchen to cut our limes and even washed fresh glasses. Talk about above and beyond!
於 2024 年 4 月住了 4 晚

10/10 優異

Jenny

讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff at Hotel LaLaguna is absolutely wonderful! The rooms are very comfortable (air conditioned, too) & they offer a hot breakfast each morning. Everyone was friendly / welcoming- they also helped me book some tours! I definitely recommend this hotel!!
於 2024 年 3 月住了 4 晚

8/10 不錯

Maria

家人同遊
讚好：整潔度、職員與服務和設施服務
We were in a room adjacent to where there was hotel remodel or construction noise and paint smells. The room was also next to reception and we could hear people talking loudly late in the evening and early in the morning.

10/10 優異

Julia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing Hotel
This hotel was perfect for our time spent in Isabela. The flamingos came out to greet us when we got there (there’s a lagoon across the street), the staff was so helpful and friendly, and the bed was super comfortable, our balcony had an ocean view and a view of the lagoon. The location is perfect. The showers actually got hot and had pressure.
於 2024 年 1 月住了 2 晚

10/10 優異

Angeline Wong

於 2024 年 1 月住了 2 晚

10/10 優異

Ralf

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wir hatte eine schöne Zeit im Hotel. Es hat uns alles sehr gut gefallen. Sehr schönes Zimmer und ein toller Blick auf die Flamingos.
於 2023 年 10 月住了 4 晚
Paul 於 2023年11月5日的回應
Dear Ralf, We are immensely happy to know that your stay was that pleasant.If you are fine, all the staff at La Laguna Hotel is fine.Kind regards.

10/10 優異

Eudoro Jorge

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay!
First I was very surprised to be greeted at the dock by staff members to take me to the hotel. The place was very comfortable very clean and everyone at the front desk was simply amazing. They organized all our activities, they helped store our luggage a couple of hours before our ferry left after check out. Free water was always available with great wifi considering the island. The location was great only a km walk from the docs and two blocks away from the main plaza. Waking up to flamingos every morning was great. The bath to the wall of tears is also right next to the hotel and the breakfast was standard but good. Overall great stay
於 2023 年 8 月住了 2 晚
Sebastián 於 2023年9月5日的回應
Eudoro! Thank you for enjoying our services we are super happy about your feedback, we hope you are feeling alright with your vacations and have enough energy for what's to come for you! Good things and best wishes from La Laguna Hotel!Until next time!

8/10 不錯

Felipe

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good
於 2023 年 8 月住了 2 晚

10/10 優異

Steph

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The hotel was lovely- a perfect place to stay in Puerto Villamil!
於 2023 年 7 月住了 3 晚
Kevin 於 2023年7月30日的回應
Hi StephThank you for your review we are glad you enjoyed your stay with us.

8/10 不錯

Richard

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Staff was great, the pool is a nice touch. Beach just up the road is good. Breakfast was alright. Hotel is about the farthest point from the docks and Concha de La Perla snorkelling.
於 2023 年 7 月住了 2 晚
Kevin 於 2023年7月30日的回應
Hi RichardThank you for your review we are glad you enjoyed your stay with us.

10/10 優異

christina

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had superior room over looking the lagoon and we seen spectacular sun sets and waking up to Flamingos on the lagoon. Sebastian helped arrange anything we needed. Booking trips before we arrived and last minute things we wanted to. Nothing was too much trouble
於 2023 年 4 月住了 4 晚
Sebastián, Host 於 2023年5月11日的回應
Hello Christina it's a beautiful surprise you still remember your time with us with such detail. We are grateful about your time here and wish you the best. Until next time we hope you will be doing great.Sebastián

10/10 優異

Jill

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Cute and comfortable.
We had a lovely time at this hotel! I wasn't sure about the lagoon location, but Puerto Villamil is so tiny, this location is really close to everything - even if it may not appear so on a map. We were impressed that the hotel was there to pick us up when we landed on our tiny flight. They did not even charge us for a ride to the hotel. I know they also offer pickup from the ferry. The room was big and comfy. I think it would be great if they had a fridge in the room, but I know this is a small, very developing place, so electricity is at a premium, and once we were there, we didn't really need the fridge. The bed is very comfortable, and the blackout shades are great. The free morning breakfast is ok - really big breakfast, not a lot of variety, but we appreciated that they did it at all. One thing to note - make sure your AC is WORKING! We thought ours was, but we were roasting. It was on, the temperature was allowed to be set, but nothing happened! It took us 2 days to figure out we had hit the wrong button on the remote over and over. If you don't feel the AC - ask the front desk! Also appreciated that the hotel offers beverages for sale in the breakfast room - after a tour if you are hot and thirsty, you can ask at the front desk and they'll run up to the 3rd floor and grab you cold beer or wine for a fair price. We didn't use the rooftop but it looks like a nice "future" area. The pool was pretty small, but everyone goes to the beach!
於 2023 年 4 月住了 1 晚
Sebas 於 2023年5月6日的回應
Dear Jill! Thank you very much for the feedback, we are happy you enjoyed the experience and will take notes on what you suggest and what you enjoyed for understanding better our responsability of offering a great resting place, relaxed experience and good service. We understad we are in the middle of a small town and we really like to offer our guests the chance to get confort when they come back from exploring the vast misterious land of Isabela. About the future, yeah we are arranging the terrace plans for this new years eve! :) Take care and hope to see you again some day!

10/10 優異

Anthony

讚好：整潔度、職員與服務、設施服務和住宿狀況
It is situated right across from a lagoon with flamingos. The rooms are spacious with good air conditioning and hot-and- cold water shower. It is functional rather than luxurious. But I enjoyed staying there. It is less than 5 minutes walk to the beach.
於 2023 年 4 月住了 3 晚
Sebas 於 2023年5月6日的回應
Thanks Anthony we are happy about you enjoying our hotel, Iguanas and Flamingos send king regards! :)

6/10 一般

Ester

於 2023 年 3 月住了 2 晚

8/10 不錯

Amy

於 2023 年 2 月住了 3 晚

10/10 優異

Peter

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
For the low low price we paid (wink wink) this was out best stay in the Galapagos. The front desk staff helped us to book excursions and tours, and the hotel was seconds from the beautiful beach. They were waiting with a car when we got off the ferry, which was nice. There are a variety of room types, so know what you're paying for.
於 2023 年 2 月住了 3 晚

2/10 很差

Matthew

伴侶同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
於 2023 年 2 月住了 2 晚

6/10 一般

Diane

於 2023 年 1 月住了 5 晚

10/10 優異

Raymond

於 2023 年 1 月住了 4 晚

10/10 優異

Adrian

讚好：職員與服務、設施服務和住宿狀況
This is an excellent hotel in a great location. Friendly, efficient staff, and really nice facilities. I will definitely return here if I come back to Isabela island.

10/10 優異

Amairani

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
They took their time and willing to allow me to wash my clothes by hand and dry it

6/10 一般

Maggie

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Not very happy
When we got there we thought it wasn’t the correct hotel. Pictures were very different. When we asked about dinner they said oh just go down to the beach. It was dark in a strange location. No recommendations. When I went to the front desk to ask a question, attendant was on the phone. Never pausing to say una momento. Nothing. I sat for a bit then left. No feeling of welcome or hospitality. The bathroom shower did not drain correctly and water flowed out into the rest of the bathroom.
於 2022 年 11 月住了 2 晚

10/10 優異

Martin

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good view, nice staff and good location!
於 2022 年 10 月住了 1 晚
Operador Las Laguna 於 2022年10月18日的回應
Hi Martin! Thank you for your words and for choosing us to be part of your adventure.

10/10 優異

Malcolm

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very convenient to everything
於 2022 年 9 月住了 3 晚
La Laguna Staff 於 2022年10月1日的回應
Estimado MalcolmEstamos encantados de que hayan tenido una buena estadia con nosotros. Esperamos tenerlos de vuelta nuevamente. Gracias por su amable estadia

4/10 欠佳

真實旅客

多人同遊
不滿：職員與服務和客房舒適度
Não recomendo
Ficamos 4 noites neste hotel. A primeira vista, parece uma boa opção. De fato, camas, roupas de cama, toalhas e chuveiro são confortáveis. No entanto, o conforto para por aí. Ficamos num quarto colado a recepção e eu me pergunto porque um hotel faz um quarto com esse. Toda a conversa da recepção ouvíamos perfeitamente o que tornou impossível descansar durante uma saída e outra. Não solicitei a mudança de quarto porque quero crer que um hotel que oferece esse quarto ao hóspede é porque está cheio. O café da manhã é muito mal feito. Opções ruins e limitadas. Num dia tivemos café estilo buffet, em outro, servido a mesa sem questionamento sobre o que queríamos/desejaríamos comer. Fora que do térreo é possível ouvir a arrumação da área do café que fica no segundo andar. Isso antes das 6 da manhã. Outra questão são os funcionários da recepção. Tivemos Contatos com dois “jovens” com pouca vontade de atender hóspedes. No último día fomos questionar sobre o horário de checkout (já que minha reserva tinha um horário diferente do indicado na recepção) e tivemos, eu e outros hóspedes, que aguardar mais de 20 minutos para que um dos jovens retornasse. Além disso, ao me atender, disse que faria o favor de me deixar até o horário da reserva sendo que tive que lembrá-lo que não era favor, eles que deveriam prestar atenção no que era informado no site de reservas. Enfim, senti falta de profissionalismo e de uma postura mais adulta nas pessoas que trabalham neste hotel.
於 2022 年 9 月住了 4 晚
Gerente general 於 2022年9月23日的回應
Estimada Valeria, Muchas gracias por tu reseña sobre tu reciente estadía en nuestro hotel. Tu opinión es muy valiosa para nosotros, a medida que nos esforzamos por mejorar todas y cada una de las estadías. Estoy muy agradecido por tus comentarios acerca de los aspectos de la habitacion y desayunos que necesitan ser mejorados. Es un placer anunciar que estaremos implementando muchas de estas mejoras dentro de los próximos meses.Implementaremos un nuevo menú de desayunos para dar un mejor servicio. Lamentamos saber que no tuvo una buena experiencia con nuestro staff. Espero que puedas observar en nuestras otras reseñas, que tu situación es la excepción y no podría estar más alejada de nuestros altos estándares. Esto solamente hace que deseemos resolverlo lo antes posible y asegurarnos de que no vuelva a suceder.Epic wishes!!!

10/10 優異

Zhenqi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great service! Very helpful people
The front desk guy helped me a lot when I was sick, he companied me to go to hospital and get some food! I felt much better after. So grateful about how nice they are!
於 2022 年 9 月住了 1 晚
La Laguna Staff 於 2022年9月23日的回應
Fue un placer para nosotros haber sido de ayuda durante tu estadia.

8/10 不錯

Yanina

讚好：整潔度和住宿狀況
Clean and comfortable room with a big balcony and a very nice view of the pond with pink flamingos and other birds. Comfortable bed. Change towels every day. Thorough and good cleaning of the rooms and the hotel. Provide potable water. Good shower. Very quiet AC. Pleasant, though a bit forgetful staff. No handrails in the swimming pool, nor for the steps and a steep 45 degrees entrance to the building. No chair and table on the balcony. The room (#4), under the breakfast room and above the swimming pool was noisy when either one was in use. Was woken at 6.30 am, by the moving chairs and other noises from above. Insistent and persistent marketing bombardment with the travel/excursion options. The hotel belongs to the Travel Agency which does not care about the hotel customer service one bit. They just want their hotel guests to pay a lot for the hotel, and then more and more, while cutting expenses on all they can. Their hotel clerks are also drivers of their travel agency and are not at the front desk often and never after 6-8.30 pm. What they call "restaurant" is a room open only for breakfast, it does not have a proper restaurant kitchen. Their poor breakfast is also a result of economising at the hotel guests expense. Very poor and low quality breakfast. even in the cheap hostels in Ecuador they serve a much, much better breakfast. Leave alone more expensive hotels. But for a $95/night, well this is a totally unacceptable rip of and greed, no GREED.
於 2022 年 7 月住了 5 晚
La Laguna Staff 於 2022年9月23日的回應
Thank you very much for your review about your stay at our hotel. Your opinion is very important for us, this is very helpful to improve. I am very grateful for your comments about the aspects of the hotel that needs to be improved.

10/10 優異

roberto

於 2022 年 7 月住了 3 晚

8/10 不錯

fred

讚好：整潔度和職員與服務
於 2022 年 6 月住了 3 晚
Hotel Las Laguna Galapagos 於 2022年7月6日的回應
Fred!! Nos alegra que hayas tenido una buena estancia con nosotros. Gracias por preferirnos!

10/10 優異

Pai hung

於 2022 年 6 月住了 2 晚
La Laguna Staff 於 2022年6月23日的回應
Thank you so much for your appreciation message. We are really glad to know that you felt like home in our hotel

8/10 不錯

Andrea

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 4 月住了 1 晚
Staff 於 2022年5月24日的回應
Many thanks for your feedback

10/10 優異

Cristina

於 2022 年 5 月住了 4 晚
Staff 於 2022年5月24日的回應
Many thanks for your feedback We appreciate it

8/10 不錯

Kimberly

伴侶同遊
讚好：整潔度和職員與服務
Hotel staff was GREAT! Helped book local tours and transfers. Katherine was easy to work with, but need to reconfirm transfers day before. Hotel was old but well maintained. Experienced a black out with no water or electricity for about 90 minutes.
於 2022 年 5 月住了 2 晚
La Laguna Staff 於 2022年5月16日的回應
Thank you so much Kim for your comments! We appreciated a lot and we reiterate our apologies for the transfer out inconvenients. We are working to fix this problem.

10/10 優異

Ramiro

於 2021 年 11 月住了 4 晚
La Laguna Staff 於 2022年4月28日的回應
Ramiro, agradecemos mucho su evalución y nos complace saber que disfrutó su estadía con nosotros. Lo esperamos recibir pronto nuevamente ☻

10/10 優異

Mark

於 2022 年 4 月住了 4 晚
La Laguna Staff 於 2022年4月29日的回應
Dear Mark, Thank you so much for choosing us to be part of your adventure in Galápagos Islands. We were pleased to welcome you in our hotel and filled your expectations. We hope that see you soon.

10/10 優異

vincent

於 2022 年 4 月住了 3 晚
La Laguna Staff 於 2022年4月19日的回應
We appreciate a lot your time to give us this review. We will continuos working to give us to our costumers the best!

10/10 優異

Nesat (Tampa)

於 2022 年 4 月住了 2 晚

10/10 優異

Johnny

於 2022 年 3 月住了 2 晚
La Laguna Staff 於 2022年3月24日的回應
Estimado Johnny, Nos gustaría agradecerle habernos hecho parte de su viaje a las Islas Encantadas y disfrutado de esta experiencia única. Saludos,

10/10 優異

Stephen

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 1 月住了 13 晚

8/10 不錯

JOSE

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excelente atención e instalaciones.
Excelente atención e instalaciones. Dada la ubicación muy cómodo llegar a todos los sitios de interés.
於 2022 年 2 月住了 1 晚
La Laguna Staff 於 2022年2月15日的回應
Le agradecemos mucho sus palabras José, fue un placer recibirlo con nosotros y nos complace mucho que su estadía y tiempo en las Islas Encantadas haya sido de maravilla!

10/10 優異

JOSE

於 2022 年 2 月住了 2 晚
La Laguna Staff 於 2022年2月8日的回應
Thank you so much for your EXCELLENT review! We will share this with the store team to let them know to keep up the amazing work. We are incredibly grateful that you took the time out to leave us this review.” "Thank you so much for this.

10/10 優異

Oren

家人同遊
讚好：整潔度、職員與服務和住宿狀況
We came for my sister's birthday and I wanted to make it special. Hotel La Laguna made it amazing! The staff was very helpful at all times. Giancarlo was very nice and made us feel like we were family. Thank you for an amazing stay. It was our favorite time in Galapagos.
於 2022 年 1 月住了 3 晚
La Laguna Staff 於 2022年1月24日的回應
Dear Oren, We are really happy to see your message. Our crew did everything for that you and your family and obviously your sister has had an amazing experience and we are really glad that it had being.

4/10 欠佳

Curry

於 2022 年 1 月住了 6 晚
La Laguna Staff 於 2022年1月17日的回應
Thank you for your review. All feedback is important to us and we are sorry to see that you had such a frustrating experience. I hope you can see from our other reviews that your situation is the exception and could not be further from our high standards. This just makes us want to resolve it as soon as possible and make sure it doesn't happen again. Message our customer service team at +593 95 945 6731 to let them know all the details and we promise we'll work out a satisfactory solution for you.

8/10 不錯

Marco

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location, very nice staff, got to do something about the rooster next door starting at 3:30 am. Doesn’t the rooster know that sunrise is at 6:00 am. Other then that great place to stay.
於 2022 年 1 月住了 2 晚
La Laguna Staff 於 2022年1月14日的回應
Marco Thank you so much for you review about your recent stay at our hotel. Your opinion is very important for us, thats why we are thinking about roasted rooster!! lol We are delighted to hear you enjoyed your stay with us. We look forward to hosting you again soon for another fantastic experience! Have a beautiful day!!!

10/10 優異

Jessica

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great room, views and amazing staff
We absolutely loved our stay here. The rooms were nice sized, comfortable and had a balcony overlooking the lagoon where you could watch the flamingos. Located just off the main road in a quiet location but walkable to everything. Staff were very accommodating and assisted us with everything from transportation, tours and warming the hot tubs in time for us to enjoy when returning from tour. I'd highly recommend.
於 2021 年 12 月住了 3 晚
La Laguna Staff 於 2022年1月5日的回應
Thank you for sharing your stay. We appreciate your kind words about our comfy and modern rooms with stunning views and epic´s overall ambience and design. We¨re thrilled your time with us was so amazing! We endeavor to go above and beyond to ensure our guest have a memorable experience. We are incredibly grateful that you took the time out to leave us this review.” "Thank you so much for this.

8/10 不錯

Jill

於 2021 年 12 月住了 2 晚
La Laguna Staff 於 2022年1月5日的回應
Thank you for the good review, we apreciate it.

8/10 不錯

JEFFREY H (Columbia)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
Nice rooms & great staff. Biggest issue was a neighbors rooster who crowed way too much. It seems that the island (& certainly our hotel) had zero TV channels in English
於 2021 年 12 月住了 3 晚
La Laguna Staff 於 2021年12月16日的回應
Hi dear Jeffrey, we apologize for any inconvenience caused. Our team are cheking the issue, Our team is reviewing the problem to be able to solve it, thanks for the friendly stay

10/10 優異

Mishell

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Habitaciones amplias, modernas y bien limpias, el personal muy amable, excelente restaurante a la vuelta que te hace envío gratis a la habitación.
於 2021 年 12 月住了 2 晚
La Laguna Staff 於 2021年12月13日的回應
Hola Mishell, fue un placer tenerlos con nosotros, esperamos volver a verlos pronto, gracias por su estadia amigable y nuevamente gracias por los comentarios

6/10 一般

Mercedes

於 2021 年 12 月住了 4 晚
La Laguna Staff 於 2021年12月14日的回應
Gracias Mercedes por tu calificacion nos ayuda mucho para que nuestro equipo siempre este en constante mejora, esperamos volver a verlos nuevamente

10/10 優異

Olivia

讚好：職員與服務、設施服務和住宿狀況
The hotel was beautiful and each member of the staff was super friendly and helpful.
於 2021 年 11 月住了 1 晚
La Laguna Staff 於 2021年12月9日的回應
Dear Olivia, Thank you for your comment. It was a really pleasure to be part of your adventure in Galapagos Island. We hope to see you soon.