On the surface the was resort was nice but as you get settled you notice how nasty it is. Most of the staff is extremely rude. The only staff we encountered that was pleasant was the pool bar staff and some of the waiters. The theatre area and lobby smell like cigarettes. People are constantly smoking under the covered area. Do not waste your money with a private pool. The pool is freezing cold and dirty. They do not skim the pool for bugs and the patio furniture has bird feces all over it. We were never able to enjoy that area. We had to exit our stay a day early due to COVID. The staff completely lacked empathy and refused to refund even half of a nights stay. The food was terrible and the drinks were watered down. I would highly recommend finding a different resort then this one.