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“This one is going to be a mixed bag of a review. The Good: Room was nice and clean, housekeeping kept everything nice and restocked our fridge. Francis took us anywhere we wanted to go on resort even set his own alarm to meet us on departure and help with bags. Luis, I’m sorry for the misunderstanding with the check in survey that was at Expedia not at you sir. Thank you for surprising my wife and I with the room being decorated while we were out and the dinner by the beach. Luis was on it……

“Very good ”

“Swimming pools are large and clean”

“My girlfriend and I had an amazing time celebrating her Birthday. The staff went above and beyond to make our experience that much better. Shout out Filix and Daniela (Preferred Pool Bar) for making us feel like family in such a short amount of time. The food is okay. I would absolutely recommend the Preferred experience as the perks made our stay extremely convenient and the extra amenities went a long way. Will absolutely be returning!”

“Good ”

“員工友善”

“very good resort for the price, the night events needs some upgrades, other than that very good.”

“I accidentally canceled the wrong reservation for additional person they charged me 600 extra dollars. Then y’all don’t have a phone number to communicate with anyone this is bad business. I need my 600 dollars”

“Front desk staff was super rude which is why I had to rate the staff low. There were some staff members and managers that were apologetic and pleasant. We rented the deluxe with an infinity pool. Our infinity pool was low daily and seemed to be the only one, our power went out for around 3-4 hours one evening, causes us to miss dinner, but they eventually got it fixed. It did cause the room to get very hot and we had a hard time keeping the room nightly, just because it is so hot there during……

“Food is no good”