住宿正面

壯麗優雅蓬塔卡納酒店的評價

4.5 out of 5
壯麗優雅蓬塔卡納酒店
Playa Bavaro - Punta Cana, Punta Cana, La Altagracia

評價

8.6

優異

10 分評分,優異;3210 則評價中有 1904 則" "
8 分評分,不錯;3210 則評價中有 697 則" "
6 分評分,一般;3210 則評價中有 319 則" "
4 分評分,欠佳;3210 則評價中有 161 則" "
2 分評分,很差;3210 則評價中有 129 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.8/10 

設施服務

8.6/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

otto

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
En la habitación 2417, a menudo escucho el sonido del limpiador de al lado moviendo sillas y camas por la mañana. El sonido es muy fuerte y el piso no está insonorizado, lo que me despierta. Además, el limpiador no lee el Señal de perturbación que pongo en la habitación y entra directamente, es muy ruidosa, nos despierta de nuestros dulces sueños. Los hoteles deben capacitar al personal de limpieza para que sean cuidadosos con las sillas y las camas, no las arrastren violentamente y presten atención a las señales de no molestar colocadas por los huéspedes.
於 2024 年 3 月住了 3 晚
Natacha Pérez 於 2024年4月1日的回應
Dear Otto,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Our objective is to provide exceptional vacation experiences for all our guests and we are pleased to see that our staff went above and beyond to ensure you had a wonderful and memorable stay with us. We hope to see you many more times for even more splendid vacation experiences.Sincerely,Customer Care, At Majestic Resorts

10/10 優異

Yanfang

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
吃的和玩的都很好。工作人员很热情,唯一就是房间设施比较旧了。一家人度过了愉快的周末
於 2022 年 8 月住了 3 晚
CC 於 2022年8月9日的回應
Dear Yanfang, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Fátima Calzada Customer Care at Majestic Resorts

10/10 優異

William Thomas

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was really friendly, we were upgraded to a different room and it was awesome. My husband and I celebrated our 40th Anniversary and we had the best time ever.
於 2024 年 4 月住了 5 晚

10/10 優異

Victoria

讚好:整潔度、職員與服務、設施服務和住宿狀況
Love our butler Diego and the best bartender at our pool Ismael made the best drinks and a fun time. This was our 2nd time at this resort and we would go again:)
於 2024 年 4 月住了 5 晚

10/10 優異

Aline (Metn)

讚好:整潔度、職員與服務、設施服務和住宿狀況
The stuff was very helpfull and nice
於 2024 年 4 月住了 5 晚

10/10 優異

Jack

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had an amazing time at Majestic Elegance. Our butler Diego was fantastic, along with other staff members we met: Ismael, Francisco, Alejandro, Starling and Anna Maria. Housekeeping was great, as was room service and every restaurant we tried. We WILL be back.
於 2024 年 4 月住了 5 晚

10/10 優異

Lisa

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property was very clean, staff was so friendly and very nice. Dining was excellent, food was very tasteful, excellent service all around.
於 2024 年 4 月住了 5 晚
Meybi Baez 於 2024年5月3日的回應
Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 優異

Vashtie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Love this place
於 2024 年 4 月住了 5 晚
Meybi Baez 於 2024年5月3日的回應
We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us. It is a pleasure to know that you enjoyed our resort and that you appreciate it…We are so glad to know that our staff provided an excellent service. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

8/10 不錯

Johanna

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 8 晚

10/10 優異

Benjamin Nathan

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff and service were great. We had a relaxing stay!
於 2024 年 4 月住了 7 晚
Meybi Baez 於 2024年5月3日的回應
Thank you for your kind review and for recommending Majestic Resorts to future travelers.We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Sincerely, Customer Care at Majestic Resorts

10/10 優異

Ruethai (Centreville)

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Overall is perfect.
於 2024 年 4 月住了 4 晚
Meybi Baez 於 2024年5月2日的回應
We sincerely appreciate your perfect rating and kind words about your stay at Majestic. Thank you so much for sharing your thoughts with us in regard to your stay. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

8/10 不錯

Guy

家人同遊
讚好:整潔度、設施服務和住宿狀況
If you book the adult only elegance club, force them to confirm it before you depart from your vacation. They tend to over book the elegance club, wait till you get there, pay in full....then they advise you they are over booked and place you in the family section of elegance.
於 2024 年 4 月住了 6 晚
Meybi Baez 於 2024年5月2日的回應
Thank you so much for your beautifully worded and detailed review.We can't tell you how sorry we are that your experience at our resort was not as you expected. There is nothing more important to us than the satisfaction of our valued customers, such as yourself. Therefore, in the most sincere way possible, we would like to apologize to you.However, we know that words and promises without real actions are not enough. Therefore, we would like to reiterate that we are working hard to ensure that this bad situation does not happen again, neither with you nor with any other of our customers.Thank you for sharing your experiences with us. We appreciate any and every opportunity to re-evaluate and improve.Sincerely, Customer Care at Majestic Resorts

10/10 優異

Amanda Lynn

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was a good resort all around. Very clean, easy to get around, food was good, staff great!
於 2024 年 4 月住了 5 晚
Meybi Baez 於 2024年5月2日的回應
We sincerely appreciate your perfect rating and kind words about your stay at Majestic. Thank you so much for sharing your thoughts with us in regard to your stay. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

10/10 優異

Juergen Oskar (MESA)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Stayed for 10 nights Great service very clean great beaches and lots to do!
於 2024 年 4 月住了 10 晚
Meybi Baez 於 2024年5月1日的回應
We sincerely appreciate your perfect rating and kind words about your stay at Majestic. Thank you so much for sharing your thoughts with us in regard to your stay. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

10/10 優異

Katie (Langhorne)

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Fabulous property amazingly helpful friendly staff beautiful beach
於 2024 年 4 月住了 5 晚
Meybi Baez 於 2024年5月1日的回應
We sincerely appreciate your perfect rating and kind words about your stay at Majestic. Thank you so much for sharing your thoughts with us in regard to your stay. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

6/10 一般

Karen Mary

伴侶同遊
讚好:整潔度
不滿:職員與服務
Buffets did not seem to have much meat choices if you don’t like seafood. Steak restaurant was excellent. The bar service excellent. Craft cocktails were amazing. No fault of the resort, but the water had a lot of sea weed although the staff worked hard every day trying to remove it from the actual beach. Grounds very pretty and clean. The elevator was out a few times which made it difficult for older guests and families with small children.
於 2024 年 4 月住了 5 晚
Meybi Baez 於 2024年5月1日的回應
Thank you so much for your beautifully worded and detailed review.We can't tell you how sorry we are that your experience at our resort was not as you expected. There is nothing more important to us than the satisfaction of our valued customers, such as yourself. Therefore, in the most sincere way possible, we would like to apologize to you.However, we know that words and promises without real actions are not enough. Therefore, we would like to reiterate that we are working hard to ensure that this bad situation does not happen again, neither with you nor with any other of our customers.Thank you for sharing your experiences with us. We appreciate any and every opportunity to re-evaluate and improve.Sincerely, Customer Care at Majestic Resorts

10/10 優異

Pablo

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
Meybi Baez 於 2024年5月2日的回應
Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 優異

TRACY

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I love my stay everything was excellent. Love that everyone was so friendly especially Miriam and her manager Benjamin from the restaurant Flavors and Luddy and her manager Santiago from Asadito. They made my husband and I feel so welcome. Definitely ask for them when you visit these restaurants. 10 out of 10 they’re Excellent. Definitely going back with my entire family. 1000 percent recommend
於 2024 年 4 月住了 3 晚
Meybi Baez 於 2024年5月1日的回應
Thank you for your kind review and for recommending Majestic Resorts to future travelers.We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Sincerely, Customer Care at Majestic Resorts

10/10 優異

Jacob Micheal De

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
the resort was nice and the staff were friendly
於 2024 年 4 月住了 7 晚
Meybi Baez 於 2024年5月3日的回應
We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us. It is a pleasure to know that you enjoyed our resort and that you appreciate it…We are so glad to know that our staff provided an excellent service. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

10/10 優異

Karina

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Meybi Baez 於 2024年5月1日的回應
Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 優異

johnny

讚好:整潔度、職員與服務、設施服務和住宿狀況
People were extra friendly and helpful, amazing resort
於 2024 年 4 月住了 3 晚
Meybi Baez 於 2024年4月30日的回應
Dear johnny ,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 優異

Theresa

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The butler Henry Diaz was excellent. Also the manicurist and Spa attendant were great.
於 2024 年 4 月住了 5 晚
Natacha Pérez 於 2024年4月30日的回應
Dear Valued Guest,Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort. We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts

10/10 優異

Russell Harvey

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
This is our third time at the Majestic Elegance and it’s always excellent and our Butler Orlando took very good care of us will definitely be going back again
於 2024 年 4 月住了 10 晚
Meybi Baez 於 2024年4月29日的回應
Thank you for your kind review and for recommending Majestic Resorts to future travelers. We greatly appreciate your compliments towards our staff, especially your butler, we are happy to know that the service exceeded their expectations.Thank you for your valuable comments and we look forward to welcoming you back to your home-away-from-home here in paradise. Sincerely, Customer Care at Majestic Resorts

8/10 不錯

maryanne

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The Magestic Elegance is a beautiful resort with friendly staff that go above and beyond to make your trip a positive experience. Downside and I guess positive depending on how you want to look at it but the food is just okay but that could just be DR not the fault of the resort or staff. Good news you won’t gain any weight on vacation. Drinks certainly make up for the food just being okay.
於 2024 年 4 月住了 5 晚
Meybi Baez 於 2024年4月29日的回應
Thank you for your kind review and for recommending Majestic Resorts to future travelers.We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Sincerely, Customer Care at Majestic Resorts

8/10 不錯

Yohanka

讚好:整潔度
於 2024 年 4 月住了 4 晚
Meybi Baez 於 2024年4月30日的回應
Dear Yohanka,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

8/10 不錯

Shannon

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Enjoyed every part of this property!!! The food to me was subpar!!!! Besides that it was a good time.
於 2024 年 4 月住了 3 晚
Jessica Matos 於 2024年4月29日的回應
Dear Shannon,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 優異

Jeffry Enrique Mendez

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good
於 2024 年 4 月住了 4 晚
Meybi Baez 於 2024年4月28日的回應
Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 優異

Liliana

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent customer service. This is like home away from home. Feel really good. Food is excellent and the different restaurants are phenomenally great!
於 2024 年 4 月住了 3 晚
Meybi Baez 於 2024年4月28日的回應
We sincerely appreciate your perfect rating and kind words about your stay at Majestic. Thank you so much for sharing your thoughts with us in regard to your stay. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Meybi Baez Customer Care at Majestic Resorts

8/10 不錯

TROY (Duluth)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The vacation experience was great and peaceful.
於 2024 年 4 月住了 4 晚
Meybi Baez 於 2024年4月28日的回應
Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

8/10 不錯

Indira

伴侶同遊
讚好:職員與服務和住宿狀況
不滿:整潔度
El hotel cómo tal no es malo ,de hecho es uno de los mejores en Punta Cana pero a veces los trabajadores hacen que tu estadía pase de ser de relajada a molesta . Fui en una viaje de pareja ,teníamos un amigo allí en la recepción que nos vendió el upgrade para el Elegance Club sin decirnos que solamente nos vendían el acceso a las piscinas privadas que son totalmente aburridas ,nuestra habitación no estaba en la parte del elegance club y básicamente nos estafaron el dinero sin más explicación ,y de esto me di cuenta porque pedimos una hamburguesa a las 11:22 pm y me la intentaron cobrar ,porque según ellos el room service después de las 11 pm hay que pagarlo ,y esto es totalmente incierto ,no se paga ningún comida o cócteles en los todo incluido a menos que compres servicio de botella . Estén alejados de lo que es este servicio de elegance club porque no vale la pena y te cobran 238 dólares y ni tan siquiera puedes pedir una hamburguesa pasada las 11. La mamá Juana nos enfermó del estómago por cuatro días consecutivos . La comida estuvo genial ,el italiano fue my preferido y el japonés ,el buffet de la playa no está muy surtido pero el general sí ,repetida la comida pero tiene todo ,a nosotros nos gustó mucho . Volvería a Majestic pero sin dudas al Colonial ,no vale la pena gastar tanto dinero y que la incompetencia de algunos trabajadores te conviertan las vacaciones en un fiasco .
於 2024 年 4 月住了 6 晚
Nathalie Montero 於 2024年4月28日的回應
Estimada Indira,Lamentamos escuchar sobre tu experiencia decepcionante en nuestro hotel. Es frustrante cuando la falta de transparencia y el servicio deficiente eclipsan los aspectos positivos de un hotel. Especialmente, cuando te encuentras con situaciones como la del upgrade al Elegance Club, que resulta ser una inversión poco fructífera.Es esencial que los hoteles garanticen una comunicación clara sobre los servicios adicionales que ofrecen, para evitar malentendidos y decepciones como la que experimentaste con el acceso al club. Agradecemos que comparta los aspectos positivos, como la calidad de la comida en los restaurantes italiano y japonés, así como la variedad del buffet general. Sin embargo, es evidente que la falta de consistencia en el servicio puede impactar negativamente en la percepción global del hotel.Tomaremos nota de su recomendación de optar por el Majestic Colonial en futuras visitas, priorizando una experiencia más equilibrada y sin los contratiempos que mencionó. Esperamos que su próxima escapada a Punta Cana esté llena de momentos relajantes y sin complicaciones.Atentamente,Customer Care, Majestic Resorts

10/10 優異

Travis

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved everything other than our ac not working a lot. Leaked water into the room. Staff fixed it prompt though!
於 2024 年 4 月住了 8 晚
Nathalie Montero 於 2024年4月28日的回應
Dear Travis,Thank you for taking the time to share your review regarding your recent stay with us. We regret that we did not make your visit with us as wonderful as you would have hoped and we are eager to correct and improve what we can.We would like to extend our sincere apologies for the shortcomings you experienced.Sincerely,Customer Care, Majestic Resorts

8/10 不錯

jaymes (Huntington Station)

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I didn't recieve an upgrade I had to pay extra to upgrade to the adult section which was not verified on the expedia page. The staff were amazing. The food was average.
於 2024 年 4 月住了 5 晚
Nathalie Montero 於 2024年4月28日的回應
Dear Jaymes,Thank you for taking the time to share your review regarding your recent stay with us. We regret that we did not make your visit with us as wonderful as you would have hoped and we are eager to correct and improve what we can.We would like to extend our sincere apologies for the shortcomings you experienced.Sincerely,Customer Care, Majestic Resorts

10/10 優異

Reginald Andrea

讚好:整潔度、職員與服務和住宿狀況
The staff was very friendly and
於 2024 年 4 月住了 3 晚
Nathalie Montero 於 2024年4月28日的回應
Dear Reginald,Thank you for taking the time to share your review regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care, Majestic Resorts

10/10 優異

darren

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Had a great stay with our family. Food was amazing, service was great and the pool and beach were awesome.
於 2024 年 3 月住了 7 晚
Natacha Pérez 於 2024年4月27日的回應
Dear Valued Guest,Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort. We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts

10/10 優異

Magnolia

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Me gustó todo excelente servicio y el equipo de animación excelente animadores vuelvo de nuevo quede súper encantada
於 2024 年 4 月住了 7 晚
Natacha Pérez 於 2024年4月27日的回應
Dear Valued Guest,Thank you sincerely for your compliments on our resort. We're delighted to hear you enjoyed your stay. We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Customer Care, At Majestic Resorts

10/10 優異

Denise

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel and staff was so friendly and caring. Great room but there was a strong mildew smell. They brought in a dehumidifier and ion machine.
於 2024 年 4 月住了 4 晚
Natacha Pérez 於 2024年4月26日的回應
Dear Valued Guest,Thank you sincerely for your compliments on our resort. We're delighted to hear you enjoyed your stay. We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Customer Care, At Majestic Resorts

2/10 很差

Ylber (Middle Village)

讚好:整潔度
不滿:職員與服務和住宿狀況
Not a good experience. Took 1.5 hour to bring my luggage to the room. Restaurant was to hard to make reservations. They didn’t let us sit together with my big family for my son birthday. Worst thing that happened when they hold luggage’s and bags before we left they stole my son and my sister in law wallets. Not recommended resort.
於 2024 年 4 月住了 5 晚
Natacha Pérez 於 2024年4月27日的回應
Dear Valued Guest,Thank you sincerely for your compliments on our resort. We're delighted to hear you enjoyed your stay. We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Customer Care, At Majestic Resorts

10/10 優異

James Eric

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
All staff were friendly and excellent
於 2024 年 4 月住了 4 晚
Natacha Pérez 於 2024年4月26日的回應
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Our objective is to provide exceptional vacation experiences for all our guests and we are pleased to see that our staff went above and beyond to ensure you had a wonderful and memorable stay with us. We hope to see you many more times for even more splendid vacation experiences.Sincerely,Customer Care, At Majestic Resorts

10/10 優異

Karen Ann

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 5 晚
Natacha Pérez 於 2024年4月27日的回應
Dear Valued Guest,Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort. We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts

4/10 欠佳

Jennifer E

家人同遊, 多人同遊
讚好:整潔度、職員與服務和住宿狀況
The resort was overbooked so we were moved to another part of the hotel and given resort credit that we didn't need. I was unhappy to pay for a room and section of the hotel that was adults only, to be moved to the family section of the hotel. I would have preferred a $200 credit to my credit card rather than a $200 credit to the hotel logo shop and spa.
於 2024 年 4 月住了 7 晚
Natacha Pérez 於 2024年4月25日的回應
Dear Valued Guest,Thank you sincerely for your compliments on our resort. We're delighted to hear you enjoyed your stay. We would like to extend our apologies for any inconvenience you experienced during your stay. Here at Majestic, we try to make every guests stay as special and memorable as possible. We thank you for your patience during this development period and please be assured that we have brought your comments to the immediate attention of Senior Management.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Customer Care, At Majestic Resorts

10/10 優異

Carlton

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
Jessica Matos 於 2024年4月25日的回應
Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 優異

Maryuri

讚好:整潔度、職員與服務和住宿狀況
El personal en su mayoría muy amables .los meseros ,bartenders y personas de limpieza hacen un trabajo oportuno.
於 2024 年 4 月住了 5 晚
Jessica Matos 於 2024年4月24日的回應
Dear Maryuri,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 優異

Abrielle Soraya

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was amazing and it was never a dull moment. The energy was great , activities were awesome. I can’t wait to go back 😍
於 2024 年 4 月住了 7 晚
Meybi Baez 於 2024年4月24日的回應
Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

8/10 不錯

Todd Michael

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Good choice of restaurants and bars. Unable to use adjacent properties.
於 2024 年 4 月住了 8 晚
Meybi Baez 於 2024年4月24日的回應
Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 優異

Margaret

親子同遊
讚好:職員與服務、設施服務和住宿狀況
Love this hotel.
於 2024 年 4 月住了 4 晚
Meybi Baez 於 2024年4月24日的回應
Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

8/10 不錯

Christine

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Natacha Pérez 於 2024年4月25日的回應
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Our objective is to provide exceptional vacation experiences for all our guests and we are pleased to see that our staff went above and beyond to ensure you had a wonderful and memorable stay with us. We hope to see you many more times for even more splendid vacation experiences.Sincerely,Customer Care, At Majestic Resorts

8/10 不錯

Marco Antonio

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
Jessica Matos 於 2024年4月24日的回應
Dear Marco,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

8/10 不錯

Susana Bento

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚
Meybi Baez 於 2024年4月24日的回應
Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

6/10 一般

Hanny

讚好:職員與服務
不滿:整潔度
於 2024 年 4 月住了 3 晚
Meybi Baez 於 2024年4月23日的回應
We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us. It is a pleasure to know that you enjoyed our resort and that you appreciate it…We are so glad to know that our staff provided an excellent service. We would very much enjoy the opportunity of welcoming you back and making your next stay Majestic. Sincerely, Meybi Baez Customer Care at Majestic Resorts

8/10 不錯

melissa (southington)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We love the resort and the staff . you can tell that the staff loves there job. one of our only complaints are trying to get a beach chair or a bali bed. People would get up before 7am and go and reserve one and do not come back and use them for hours or not at all at times . I think the staff should go around and if they see no one there after an hour and they are only using there towels to reserve they need to pick them up so other people can use them.
於 2024 年 4 月住了 7 晚
Meybi Baez 於 2024年4月22日的回應
Thank you for your kind review and for recommending Majestic Resorts to future travelers.We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Sincerely, Customer Care at Majestic Resorts