Lembongan Island Pura Segara Desa Pekraman Lembongan Hotels

"The room was amazing, very clean, bed comfortable, aircon good, staff very friendly and helpful, pool and outside area was great, excellent location, 1 minute to the beach, great gassed area for kids to play ball and shady. Could not fault it, 100% will be back. "

"Yes"

"Beautiful location and friendly staff"

"Enough different choices for breakfast to enjoy & a nice restaurant directly opposite that has delicious food & a nice vibe."

"This is the first hotel I have complained at. Our first room, the toilet was leaking, and creating a pool of toilet water in the shower. We asked for this to be fixed, or a new room, the lady said ‘we will good clean’. We said no, this is not acceptable. She said ‘tomorrow’. The next day it was still not fixed, staff tried to tell us tomorrow again, and we can have a new room (bear in mind that morning 4 rooms were checking out that we could have had). Eventually they swapped our room with somebody else (did not tell this person the toilet water was all over the floor). Other guests said their sink was not working, another room shower was broken, another room there was blood on the sheets and mould all the way up the walls, and another the fridge was broken. Every guest we spoke to had moved rooms. The guest with mould up the wall then moved into the room with the broken toilet. Every room seemed to have a problem. I would not recommend on these grounds. Additionally, the short lady in navy blue top was SO RUDE to us!!! She told us to just check out and go to a different hotel. Kept shouting at us unnecessarily. I’ve never had such encounter! This same lady kept lying to us saying the toilet would be fixed. I spoke to the manager on the phone and he said to just check out - they had no intention of fixing the problems, they just love guests around. The 2 gentlemen staff were very polite and tried to help us with the problem. One of them got us on the phone to the manager. "

"Our family stayed for 4 nights in this lovely hotel, I found the property to be calming, felt very comfortable. Our room was lovely, bed comfortable. The pool was delightful and good temperature to take the heat off and plenty seating around it. The staff were lovely and especially lovely Manageress sorry her name escapes me for now. We were greeted with the best fresh orange juice we have every had. The hotel is a short walk to Mushroom Bay which is lovely with Restaurants on the beach serving nice meals. The whole Island is definitely worth a visit. "

"We had the most wonderful stay at Castaway! The staff were beyond lovely and so helpful with anyone we asked. The hotel is gorgeous and perfect if you were travelling with other people - shared pool which is quite close to everyone else’s rooms but it makes for a nice relaxing environment anyway. It’s walkable to mushroom beach, super easy and close, The ONLY negative is the bar across the road plays louddd live music every night until approx 10-11pm but in all honesty it didn’t really effect us sleeping and we had 2 kids (2 and 5). We 10000% will be coming back to castaway - we had the best time! "

"amazing location and resort"

"What a great property for the price. Could not fault it"