Padangbai Pura Segara Hotels

"This is a brand-new hotel, and honestly, I was very impressed by the level of service. Even though it’s an independent brand, the service easily matches that of major international hotel chains. Breakfast was excellent, with a strong focus on healthy options, and the fresh juices were especially refreshing. I stayed in the mezzanine villa, which was absolutely amazing. The spacious layout and the large bathtub were real highlights. Everything was perfect, and I will definitely be coming back."

"The rooms were clean and large. Even though it is somewhat worn and dated, everything worked. We had one issue with the A/C remote that was fixed immediately. The staff were all warm and friendly. We arrived late and the restaurant just closed but Kaden and her colleagues scrambled around to get us snacks and a beverage. We had all our meals in the onsite restaurant and they were all good. Breakfast buffet was good value. My wife and I had a spa treatment for two. My wife said it was the best massage she’s ever had. "

"Location, few issues with power but everything else was great, resort could do with some maintenance but still great"

"This is a beautiful property. The staff and management are extremely helpful and friendly and go out of their way to make sure your stay is fabulous. Situated right on the beachfront, the three swimming pools are lovely and cater for all ages. The food is fresh and diverse and well priced. "

"A family of 5 (3 teenagers). Villa was clean, beautiful with lots of charm. We loved the pool and outdoor area, and the staff were super helpful after a very long flight and taxi ride to get there. Is a little isolated up a hill but a beautiful location. The staff organised lunch to be delivered when we arrived which was delicious. Also helped organise a taxi for the next day. A nice walk through a jungle to get to Bia Tugel Beach. Stopped at Mimba Food Corner Restaurant on the way back for dinner. Loved our brekky being delivered the next morning. Thank you to all the staff for making our stay amazing! "

"Fantastic staff. Nothing is too much trouble. Beautiful cottage with wonderful views. "

"Staff were really lovely. Convenient access to diving. "

"Great location, beautiful room, kind and helpful staff. I only spent one night but I’d stay longer and stay again. "

"Classic buildings and beautiful grounds, in a lovely quieter area. Staff are super switched on - Eva, Wayang and Angel in the restaurant were terrific. Darma and Dama were also winderful. But everyone was an ‘extra mile’. Loved it. Hope to be back. "