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普塔魯魯酒店的評價

3 out of 5
普塔魯魯酒店
79 Princes Street, Putaruru, Waikato

評價

6.6
10 分評分，優異；100 則評價中有 15 則" "
8 分評分，不錯；100 則評價中有 32 則" "
6 分評分，一般；100 則評價中有 25 則" "
4 分評分，欠佳；100 則評價中有 20 則" "
2 分評分，很差；100 則評價中有 8 則" "

7.0/10 

整潔度

7.8/10 

職員與服務

6.0/10 

設施服務

5.4/10 

住宿狀況

6.6/10 

環保程度

評價

4/10 欠佳

DEBORAH

伴侶同遊, 商務旅客
不滿：整潔度、職員與服務和住宿狀況
Large spacious room. TV didnt work. Not enough pillows.
於 2024 年 5 月住了 1 晚
Management 於 2024年5月13日的回應
Thank you for the review, sorry the tv wasnt working, next time come to reception if you need more pillows so we can help you.

10/10 優異

Falaniko

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Andrew was very helpful especially with our check in being after hours.Thank you Andrew
於 2024 年 5 月住了 1 晚
Andrew 於 2024年5月13日的回應
Thank you for the review much appreciated, lets hope we see you again some time soon.

4/10 欠佳

philip

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2024 年 4 月住了 1 晚
Management 於 2024年4月25日的回應
Sorry you had a poor stay with us

10/10 優異

Tiju

讚好：整潔度、職員與服務和住宿狀況
Excellent accommodation with all facilities.
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月21日的回應
Thank you for the review. We hope you have safe travels and please tell your friends.

6/10 一般

Iris

伴侶同遊
不滿：職員與服務
We liked the convenience of being near the centre of the town. The price reflected that the hotel is undergoing refurbishment. We did not like not being told where the kitchen was, so didnt find the microwave or fridge etc . The corridor is poorly lit so we didnt see it until the morning we left. It was a bit noisy, with train, main road traffic, and fire sirens. but once we were asleep it didnt bother us.
於 2024 年 4 月住了 1 晚
Management 於 2024年4月8日的回應
Thank you for the review, I am sorry you didnt find the kitchen, because we have upstairs in the main corridors. Fire sirens and road noise we cant predict or stop it.

6/10 一般

kelly

讚好：整潔度和職員與服務
This property was clean and had everything I could need, behind a locked door. The only problem with it was I felt like I was in a resident evil movie. Would I stay again ? Yes I would
於 2024 年 3 月住了 1 晚
Management 於 2024年4月2日的回應
Thanks for the review, it is a very old building and has loads of stories to tell.

2/10 很差

kenneth

不滿：整潔度、設施服務和住宿狀況
I read previous stay reviews and the hotel management responses warning that you get what you pay for with this price — but the property and room I had was not fit for adage inhabitstion — right down to the cigarette burns on the bed cover and windows that did not close - small space heater - extreme dirty room and closet — lights did not work in the reading room - left after one night - sorry place was just not acceptable at any cost
於 2024 年 3 月住了 2 晚
Management 於 2024年3月31日的回應
Thanks for the review, We are sorry you weren't happy with your stay,The window does close, you just have to flip the latch on the bottom of the window. The heater definitely very small, but there should have been a spare blanket in the closet (If not you could have come to reception and asked for one)Please understand that this hotel is very old and you cannot expect 5 star rooms.

8/10 不錯

mitchel

伴侶同遊
Old but clean
於 2024 年 3 月住了 1 晚
Manager, 於 2024年3月25日的回應
Thank you for the review.

2/10 很差

Frank

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月24日的回應
Very sorry that you were not happy with your stay by the look of the review.

6/10 一般

Zdravko

讚好：整潔度
不滿：住宿狀況
U
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月22日的回應
Thank you

4/10 欠佳

Jimin

家人同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
The property is in need of a total renovation. Verything is old.
於 2024 年 1 月住了 1 晚
manager 於 2024年2月8日的回應
Thank you for the review, but the prices for rooms are fair due to the condition, You booked because of the price i am sure of that.

8/10 不錯

Milo

讚好：整潔度和職員與服務
Pretty nice overall. Lovely front desk guy, felt safe at the hotel. Just had trouble with being able to lock our door which was a little scary.
於 2024 年 1 月住了 1 晚
Manager 於 2024年2月1日的回應
Thanks so much for the review, I will get onto rectifying the door immediately, thanks for advising us.

10/10 優異

Alexander

家人同遊
讚好：整潔度、職員與服務和設施服務
Very interesting place to stay, remind me a Soviet hotel
Manager 於 2024年1月29日的回應
Thanks for the review, glad you liked the Hotel

8/10 不錯

Nelson

於 2024 年 1 月住了 2 晚
Manager 於 2024年1月31日的回應
Thanks for the review

8/10 不錯

Geoff

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Very reasonable cost for a comfortable stay, but may not suit others used to luxury accommodation. Would be great to see the hotel restored to former glory.
於 2023 年 12 月住了 1 晚
Manager. 於 2024年1月29日的回應
Thank you for the review, we are in the process of restoring the hotel to its former glory, roof is first to stop the leaks before working on the inside.

8/10 不錯

Vanessa

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
An opportunity to go back in time if you love old buildings. Rare to find original building like this. I totally enjoyed my visit.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月27日的回應
Thank you for the review, she sure is a grand old lady and very much a work in progress.

8/10 不錯

Kerstin

讚好：整潔度和職員與服務
Great example of art deco architectural style and grace.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月27日的回應
Thanks for the review Kerstin, big job ahead of us but the challenge will be fun

2/10 很差

Natsuho

不滿：整潔度、設施服務和住宿狀況
星一つもつけたくないです。 バスルームの扉は取っ手が取れていて開け閉めできません。シャワーに電気がなくて暗闇でシャワーを浴びることになります。シャワーヘッドもテープで修理してあって、水が噴水のように出ます。 窓は閉められないので開けたままです。虫が入ってくるし、夜はとても寒いし、横に高速道路と鉄道が走っているのでとてもうるさいです。 幸い、タオル類と枕カバー、掛けるシーツ？は綺麗です。毛布には穴が空いていました。マットレスは板のように薄いです。 壁も薄く、他の宿泊客の声が丸聞こえです。 500年前のホテルの廃墟のようでした。心細く不安になりましたが、トイレットペーパーとウェルカムドリンクは、よく見るものなので安心しました。しかし、ウェルカムドリンクのボードは汚く、ティーバッグなどは埃をかぶっていたので手がつけられませんでした。 普段はチェックアウトぎりぎりまで滞在しますが、早く出ていきたくて仕方なかったです。 翌朝気づきましたが、ベッド横に自殺防止の電話番号の張り紙がありました。 これで$70はあまりにも高すぎます。たとえお金をもらっても泊まりたくないほどです。 二度と泊まらないし、誰にもおすすめできないです。
於 2023 年 11 月住了 1 晚
Hotel Manager 於 2023年11月28日的回應
We are sorry you have had a bad experience at our hotel. We wish you had talked to us during your stay and many of the issues like the tea bags we could easily have fixed for you. It was also strange you found the bed uncomfortable as most of our reviews on all forums find our beds comfortable. I cannot fix the traffic or trains for our guests. Please understand you got the room cheap and at that price you cannoty expect 5 star rooms. We also cannot find the key that you had to the room.

10/10 優異

Barney

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to all essential shops made easier being a 5min walk to takeaways, dairy and superette Excellent customer service A . Mrs LOVED the deep bath. We really enjoyed our stay and will be booking again in the future. Highly recommend. Thanks team for our stay.🙂
於 2023 年 11 月住了 1 晚
Hotel Manager 於 2023年11月28日的回應
Thanks for the lovely review, Look forward to having you come and stay soon.

4/10 欠佳

Patrice

不滿：整潔度、職員與服務和住宿狀況
L'hôtel ne correspond à aucune image affichée. Il est en complète décrépitude et bien qu'une nouvelle direction soit en place depuis quelques mois selon les commentaires lus, nous n'avons pas vu de traces significatives d'amélioration. La chambre que nous avions avait deux fenêtres qui ne fermaient pas. Les équipements de la salle de bain sont plus que vieux. Les salles communes sont barrées sans travaux entamés. Le stationnement est délaissé et on nous suggère de se stationner dans l'allée de l'entrée. Seule note positive, les matelas de lit semblent assez récents et quelques éléments d'ameublement nouvellement ajoutés. La poubelle n'avait pas été vidée dans notre chambre après le passage des invités précédents. Le personnel est très peu présent et dès que tous les clients sont arrivés, la personne en charge de l'accueil disparaît et on ne la revoit plus. Le quartier entier semble avoir mal vieilli, plusieurs espaces commerciaux sont vides et les bâtiments sont en piètre état, laissant un sentiment d'insécurité quand on marche dans le quartier. Je déconseille cet endroit.
Manager 於 2024年3月19日的回應
Thank you for the review, We have a massive job ahead of us to refurbish the hotel, we have started with all the plumbing getting done. some of the rooms have new toilets and painted now.

8/10 不錯

Roderick

讚好：整潔度和職員與服務
不滿：設施服務
I stayed for a night and was just looking for a bed for the night which was just as well as the hotel offers nothing else. It is certainly showing its age and is rather rundown but clean. The staff member was friendly enough and welcoming and the location was convenient but you need to be aware the NIMT rail is straight across the road. The hotel is situated on a corner and it is quite a major intersection so there are plenty of trucks passing in the night. However I didn't mind as I lived near train tracks before. You have to dine elsewhere.The reception was unmanned arriving and leaving. Having said all that it was ok and I would stay again there
於 2023 年 10 月住了 1 晚
manager 於 2023年11月13日的回應
Thanks for the review, look forward to your next stay with us.

8/10 不錯

Steve

伴侶同遊
讚好：整潔度和職員與服務
I strongly recommend reading the properties website before booking - they are awesome and very accurate in their description of what the property is and isn't. We stayed for 3 nights over long weekend - arriving after 3am in morning (pre arranged). The property was super helpful and flexible and made the process of getting into our room at that time simple and easy. Apart from a quick, friendly conversation on the first morning with one of the cleaners we actually had no face to face interactions with the team over the whole stay - including checking out on the final day. If you want a quiet, basic room at a great price - this is a great option. If you want heaps of extras, a 5 star experience from staff or the latest mod cons - you probably need to look elsewhere. I would definitely stay here again if in similar circumstances.
於 2023 年 10 月住了 3 晚
Manager 於 2023年11月13日的回應
Thanks for the review, hope we see you again one day, or not see hehehe.

6/10 一般

Manon

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
The room we had was very nice especially for the price, it’s mostly the decoration from outside but for a night or two it’s absolutely fine! Only problem we had : no power on the plug to be able to charge our phones for all the night. Otherwise, the staff is super nice and welcoming I really appreciate it!
於 2023 年 10 月住了 1 晚
Manager 於 2023年11月13日的回應
Thank you for the review, we are sorry you encountered and electrical plug not going. This has now been rectified.

8/10 不錯

Monica

於 2023 年 10 月住了 2 晚
Manager 於 2023年11月13日的回應
Thanks so much for the review

10/10 優異

Sukhjit

讚好：整潔度和住宿狀況
great
於 2023 年 8 月住了 1 晚
Manager 於 2023年10月11日的回應
Thank you for the review, hope we see you again sometime.

8/10 不錯

Joy

伴侶同遊
讚好：整潔度和職員與服務
A very unique 50s hotel. I could feel the wonderful era that it would've been in it's prime. Restoration is in progress so good luck, i hope it can return to it's former glory.
於 2023 年 7 月住了 1 晚

4/10 欠佳

Sheridyn

親子同遊
讚好：整潔度和職員與服務
No parking that is close
於 2023 年 6 月住了 1 晚

6/10 一般

Elise

伴侶同遊
讚好：整潔度和職員與服務
The Putaruru Hotel has definitely seen better days. The photos of the outside were taken at least a decade ago. When we showed up it was looking very drab. All of the common areas like the bar, ballroom and lounge have been locked up. The lounge had a huge stack of mattresses in it. It's a bit sad to see how glamorous the building must have been and now it has been neglected. There was a strong smell of damp, carpet cleaner and cigarettes in the corridor. The concierge was very friendly and helpful, the room was clean. We weren't bothered by any noise from the street or from other guests. I think this hotel might have quite a few longterm residents based on what could be seen on windowsills from the street. We had a really delicious dinner at the Indian restaurant across the road.
於 2023 年 4 月住了 1 晚

2/10 很差

Brian

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
Not what we expected for the price. Old furniture not acceptable dirty chairs not acceptable . Bathroom needs work done. Overall disappointing.
於 2023 年 3 月住了 1 晚

8/10 不錯

Michael

讚好：整潔度和職員與服務
Was clean and priced well just traffic noise
於 2023 年 3 月住了 1 晚

6/10 一般

Helene

於 2023 年 2 月住了 1 晚

10/10 優異

Anthony (Bury St Edmunds)

讚好：職員與服務和住宿狀況
This is an old art deco hotel now a bit rundown the room we stayed in was amazing
於 2023 年 2 月住了 1 晚

4/10 欠佳

Leonardo Gosal

讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況

6/10 一般

REECE

讚好：職員與服務
不滿：整潔度和住宿狀況
Best accommodation in Putararu
Grand old hotel that has seen better days. Room was clean and spartan, linoleum, bed, 2 chairs, table, side table, TV, closet, shelves. Bed was VERY COMFORTABLE. Bathroom, I was not keen to use. Bath with shower, wash basin and toilet. The shower curtain should have been thrown out as was EXTREMELY dirty along the bottom.
於 2022 年 11 月住了 1 晚

10/10 優異

Jean

讚好：整潔度、職員與服務和設施服務
I’ve given this 5 stars because I feel the owner needs a chance…I’ll explain myself. At one time this hotel would have been very grand, with rooms for every purpose. I think the owner has bought it and is trying to make a successful business of it. There is much that needs doing…but if you can ignore the flaking paint, it is clean, new items have been bought for the room, the bed was one of the most comfortable I have ever slept in, and the sheets were top quality. Even the pillows were new. A new kettle and fridge were in the room, and a plug-in radiator. There was an electric blanket. Yes the carpets were worn…but clean. The bathroom even had a tiny slot for used razor blades…which indicates the age of the building. The owner owns the cafe next door and was busy cooking…and looking after reception. He was pleasant and helpful and I wish him luck with this enormous task that he has taken on.
於 2022 年 11 月住了 1 晚

10/10 優異

Rui

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was a lovely hotel which was once built for the queen's potential visit.

8/10 不錯

Ian

於 2022 年 8 月住了 1 晚

6/10 一般

Priscila

讚好：整潔度和職員與服務
於 2022 年 7 月住了 1 晚

6/10 一般

Michael

家人同遊
讚好：整潔度和職員與服務
不滿：設施服務
Loved the old art deco style and large room. However the tea & coffee are of poor quality and very few tv channels available. In fact, when it was raining in the morning, the tv reception was CRAP 👎 THE COOK Restaurant was very good though for the price & Sunny? is an excellent chef & host 👍
於 2022 年 5 月住了 1 晚

10/10 優異

Graham

商務旅客
讚好：職員與服務、設施服務和住宿狀況
The service was good. The in house restaurant call really good
於 2021 年 9 月住了 1 晚

8/10 不錯

真實旅客

讚好：職員與服務
不滿：住宿狀況
於 2021 年 6 月住了 2 晚

4/10 欠佳

真實旅客

商務旅客
讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
on site parking bad. used the road
於 2021 年 4 月住了 3 晚

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度
the hotel is quite run down and they are obviously in the process of doing it up, it took awhile to find someone so we could check so first impression was not great but when we got to our room we were very pleasantly surprised big light sunny room comfy bed bathroom though old in good working order and in fact the shower was one of the best showers we had on our trip round the top of the north island. would stay again.
於 2021 年 1 月住了 1 晚
Ish 於 2021年3月23日的回應
Hi there, Thank you for your review. We are glad you enjoyed your stay. Hope to serve you again in future. Regards, Ish

8/10 不錯

Kathryn (Kerikeri, New Zealand)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff were friendly and helpful - I was given a free room upgrade. The hotel is old (and showing her age) but is clean and retains her Art Deco charm.
於 2020 年 8 月住了 1 晚
Ish 於 2020年8月12日的回應
Hi Kathryn, Thank you for your review. We are glad you enjoyed your stay. Hope to serve you again in future. Regards, Ish

8/10 不錯

Bruce (Wellington)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Probably quite opulent when it was built (and the entrance and stairs still are) but the rooms count as pretty basic now. But fine at the price. The restaurant is good. Sadly, reception couldn't locate our Expedia booking, made more than 24 hours earlier.
於 2020 年 6 月住了 1 晚
Ish 於 2020年6月10日的回應
Hi there, Thank you for your feedback. We had some technical issues between our system and Expedia which is resolved now. Sorry for the inconvenience. Hope you serve you better in the future. Kind Regards, Ish

6/10 一般

Sandra Willaims

不滿：客房舒適度
於 2020 年 3 月住了 1 晚
Nikki 於 2020年3月18日的回應
Thank you for your feedback, hope we can served you better next time.

6/10 一般

真實旅客

讚好：職員與服務
不滿：住宿狀況和客房舒適度
Service was good but facilities a little dated. We had takeaways but no utensils for eating.
於 2020 年 3 月住了 1 晚
Nikki 於 2020年3月18日的回應
Thank you for your feedback, hope we can served you better next time.We will take your comments in consideration for improvements.

8/10 不錯

William

家人同遊
讚好：職員與服務和客房舒適度
Old but Interesting
Although the hotel is old and in need of some renovation work it does have a lot of character and the staff are very friendly and helpful. The onsite restaurant is exceptional with a great menu, a good beer selection and all at fair prices. I have to say my meal was one of the best Ive had in NZ
於 2020 年 2 月住了 1 晚
Nikki 於 2020年3月18日的回應
Thank you for your feedback, hope we can served you next time.

8/10 不錯

真實旅客

商務旅客
讚好：職員與服務
Beautiful Art Deco style. High ceilings and tile. Lovely wide main staircase. Renovations to restore former glory in progress and being done with love. Ish is a very gracious host who accommodated my late check in needs with a smile
於 2020 年 2 月住了 1 晚
Nikki 於 2020年3月18日的回應
Thank you for your feedback, hope we can served you next time.

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful room, friendly staff. Nice place to stay
於 2020 年 1 月住了 1 晚
Ish 於 2020年2月12日的回應
Hi there. Thank you for your feedback. Hope to see you back in future. Regards