Castles in Qena Governorate

"An excellent hotel offering all the amenities and services you would expect from a five star stay. However, the experience is somewhat spoilt by the persistent and rather annoying taxi and horse carriage drivers gathered at the entrance which unfortunately is the case for most of Luxor. It would greatly improve guest comfort if they were positioned further away from the hotel. Additionally, the presence of horse waste on the road leading to the entrance area is both unpleasant in appearance and smell, which impacts the overall impression. I understand this may be outside control of the hotel but thought I would mention it. "

"Need improvement "

"Great hotel within close proximity to West Bank and East Bank. A great place to stay if undertaking tours of these areas. Pool area is nice overlooking the West Bank. Food was very affordable and delicious. The staff are very nice. The hotel is very well protected. "

"Everyone and everything was great!"

"Very clean and well appointed room. Beautiful pool area with lovely views of the Nile. Delicious breakfast buffet with lots of variety. Lots of restaurants on site. Good location. 15 minute walk to the Luxor Temple. "

"What a great hotel! I thoroughly enjoyed my visit. The staff was so helpful and accommodating. Your restaurant served outstanding cuisine. I thoroughly enjoyed the different dining options. I would definitely stay there again. It was nice to have a lovely swimming pool to relax after a busy day of sightseeing."

"Took a taxi to the airport. Some staff very helpful others, particularly when we wanted to order snacks and drinks late afternoon needed to be 'chased down' to take our order. Bar staff always noted our arrival but were significantly inconvenienced when it came to assist us. Room cleaning staff were helpful and did a good job."

"Misselling, scams and Salmonella - that's all this place will promise. View the photos to see for yourself. Firstly, we booked a two bedroom suite - what we actually got was an open plan suite with beds in different areas. Having a door to provide isolation and privacy is a legal standard (if purchasing from the UK). Beds could view directly into each other without any option of privacy. Also, bathrooms in this shared environment don't have locks on the doors. When I complained about this, I was told there were no other options and booking two separate bedrooms would incur a cost. Secondly, I was served raw chicken on Friday 03 April. By Sunday, Salmonella had fully kicked in. Whilst I was alerting staff to this, other people we're complaining about the same thing. They obviously didn't learn their lesson as another review from a couple of days ago shows raw chicken was served at breakfast, causing food poisoning again. Thirdly, we were informed that going to a restaurant other than the main buffet would be possible at a supplementary cost. We thought this was entirely reasonable and went to the Sway restaurant. The food there was enjoyable and the service was great, however we were charged 8x the agreed price at checkout and no-one was interested as to what we were promised. On a daily basis we complained that our air conditioning wasn't functioning - no-one came and fixed it which left us very uncomfortable, especially at night."

"I appreciated being in a quiet setting. If you are looking for mountain views, hot air balloon views, kind hospitality, and delicious meals then this is the place for you. The Owner has great connections in arranging trust worthy transportation to take you anywhere for the day. If you need anything, don't be afraid to ask. I enjoyed feeding the local dog. This was my second time here and I plan to return."