"The hotel rooms itself was great. Rooms were spacious and clean but the hotel staff at front desks were questionable.
When I got to the front desk, two female staffs were busy with customers. Then this younger male staff was picking up something from the printer and sees me standing there and says in Mandarin "do you need something?". I was shocked the way he asked me. I can listen and speak a little mandarin but I don't know how to say "What time is check out time?" So thinking this is an international hotel with lots and lots of foreigners, I would assume he understands English. So I asked him in English "I would like to know what time is check out time" and then he started to frantically shout "Shem me..check ah? Shem me?? Shem ahhh?" And I took a step back when he started shouting. Other customers and my friends were around as the hotel was quite busy. One of the female staff noticed his behavior and quickly moved him away. Then she asked me in English "Hi, how may I help you". So I asked her what time is check out time? And she politely gave me the check out time. Even if the front desk guy could not speak English, at least be polite when greeting in Mandarin."
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