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"Very friendly and helpful staff. Decent dinner and breakfast selection. Some rooms are very far from the lift lobby but fortunately the hotel offers trolleys to bring luggage to the rooms and airport terminals. Wish there was coffee and not only tea provided in the rooms."

"Amazing staff. "

"The Portman Ritz-Carlton Shanghai is located at the old French Concession, one of the city's most exclusive neighborhoods and also very convenient shopping district. Many restaurants and several shopping malls are steps away from the hotel. It's also very close to subway station. The property has an upscale appearance inside and out. Most staffs were pleasantly polite and helpful; room was clean and well equipped; breakfast buffet selection was quality and substantial. It'd be my first choice when I return to Shanghai next trip. "

"Clean room; friendly and helpful front desk."

"My favorite hotel, 100% satisfied with the hotel’s service, staff and location… The hotel lobby, the rooms are such a beautiful. Specially the bed is super comfortable, we will go back again."

"Spacious room, just few minutes walking from the metro and short walk to nanjing road."

"The room was great! Clean and well maintained. Staff friendly and helpful. Walking distance to People’s Square and East Nanjing Road. Lots of food options nearby. "

"Deeply comfortable! A view of the Pearl Tower right out the window. Close to the Pudong Museum of Art excellent!"

"Excellent service from the time I arrived the hotel until checked out. Also, the room is big and the bed is comfortable. "