"Hotel staffs are all very friendly and well trained , but the air condition system is really bad, my wife and I always smell smoke, due to we will stay 7 nights, so managers helped us change rooms from 9th to 6th to 12th, until 19th level it becomes better. We appreciated their assistant and patience.
It’s an old air condition system and make hotel rooms smell like stay in KTV room.
We still have a nice stay."
"It's a very good accommodation experience in WALDORF Shanghai. Nice hotel environment, nice and professional staff of every functional department. I will be back here for family trip for sure since this time is for business. WALDORF is very suitable for both business and family trip. The location of the hotel is very good, very close to the most famous sightseeing spot: BUND. No worry for the food and shopping, everything you need just nearby on foot. Highly recommend for WALDORF Shanghai."