Shanghai Business Hotel

"Great location at IFC mall. Right in Lujiazui. Quiet. Pool on top floor with great view."

"Very clean well appointed rooms, nice amenities and courteous staff."

"Unfortunately, the pool had been closed for 2 months but we weren't informed prior to our stay. There was a memo at the check-in counter but nobody pointed it out when we checked in so we were left a little disappointed when we turned up at the pool only to find out it has been drained for ..."

"There is very bad toilet smell in the room! I even cannot get very good sleep."

"Took few days off to relax and connect with friends and chose the Grand Kempinski as a recommendation from a good friend. I was not disappointed 😉 The service is very good and the staff is friendly at all their facilities... The breakfast buffet has a great variety from fresh fruits, to pastry, ..."

"Dinner buffet was extremely disappointing, Hot Food was Ice Cold. At morning breakfast I was approached by a manager and told I had to pay for my wife's breakfast despite the booking clearly stating that breakfast for two was included with the room. This is the second time recently this has occurred. ..."

"As hotels it’s very good but the service not good it’s poor"

"Terrific staff who went out of their way to help our experience, clean and comfortable room, great location. Access to a VPN would've been helpful for access to Gmail etc."

"Everything went smooth. Service was top and everyone was friendly. One of the best hotels in Shanghai for sure."

"terrible service. We waited an hour for our meal to find out there was no cook in the hotel to prepare the meal! They did not have the respect and decency to inform us. Manager kept saying they were just too busy. Not the first time situation of bad service happen to me at Sofitel hotels. This chain ..."