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"We had an incredible stay - would highly recommend the hotel. The reception staff were absolutely wonderful and made the stay perfect. There was a female receptionist who was amazing. There was an evening where we were exhausted and wanted to order food in the room. We couldn't work out how to use the apps, the receptionist was able to order us food within 10 mins. She also helped us with booking our first didi/taxi and giving advice on the easiest/quickest routes for stuff. "

"Very very clean room, great housekeeping staff, extremely comfortable room and amenities "

"The toilet flushing is not strong and can choke easily. The concierge reluctant to help in booking cab via his Didi app despite we assure him that we can pay in cash. Instead he keeps recommending private can that charge exorbitant rate."

"Like to room, very friendly staff. Best location "

"Great location, sitting close to a neighborhood with lots of activities and shopping options! The staff in the hotel were very friendly. Nice breakfast covered by the reservation."

"Very nice and comfortable "

"Staff were very helpful, pleasant & welcoming. The hotel is next to YuYuan garden, lovely area with lights in the evening, lots of shops nearby for meals & other shopping. Central convenient location for other sights. The hotel is very clean, our stay of 2 nights was pleasant & comfortable. Robot delivered coffee pods for the keurig coffee machine when we ran out. I would definitely return to stay on our next visit to Shanghai. "

"The luxury you expect with welcoming and accommodating touches that go above and beyond. The most comfortable bed we have ever slept on in a hotel, hands down. The views are incredible; the location is in the middle of it all and yet a step removed enough to find peace instantly. "

"Great location, easy walk to The Bund. Had a wonderful time there. Clean and spacious. "