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"My room was nice but HOT! I called and asked them to fix the air conditioning. It took three calls before someone came. After they looked at it, they said give it time and it will get cooler. It never did. I called customer service no less than seven times before I could get someone to respond. They said they would bring me a fan. Somehow they forgot. After 30 minutes I called again. I asked to speak with the manager who after a while apologized and 15 minutes later brought a fan to the room. All I did was blow around hot air. Breakfast was also disappointing. The coffee machines did not offer simple brewed coffee. The toaster was broken. The bacon was raw, the eggs were cold. Very disappointing experience. I made the manager aware of all of my situations and he said thank you sorry for the inconvenience. No explanation, no discount, just more disappointment.."

"Good location nearby to place of attraction. Breakfast was great and my children like it. Though the room rate is expensive for a 3 star hotel but will come back in future."

"Great location with a nice room. Everything relatively close"

"This hotel is located at the center of Lujjazui CBD. The views of pujiang and the bund are breath taking. "

"Spacious room thou without view. But it will fantastic. Location was excellent. Problem is not convenient for car drop off. "

"Shop nearby"

"great breakfast, rooms are clean and spacious, gym and pool a highlight, staff were super friendly and very service orientated. location on the bund was fabulous. "

"Beautiful Classic Hotel, Great Location This hotel is stunning and classic without being over the top. The rooms are elegant and comfortable, with a timeless style. Location is perfect — right in the center, walking distance to shops and restaurants. Staff are friendly and helpful. Great stay overall, would recommend."

"Breakfast was great, bar service was excellent "