「V nice hotel but definitely not five stars. The staff at the desk can be trained better. Also, I was couple of hours early from the checkin and yet they insisted on charging me half day. Also for checkout I had to stay few hours extra and yet they charged me full day - not a big deal for me but shows that the focus was more on charging you as much without thinking of extending small gestures and btw I separates a whole week」
「I stayed at this hotel for a week and overall had a decent experience. Most of the staff were friendly, polite, and helpful, which I appreciated.
However, there were a couple of uncomfortable interactions that impacted my stay. The duty manager was quite intrusive during one instance when I had a guest visit me, making unnecessary comments and behaving in a way that felt unprofessional. This made me feel uncomfortable in what should have been a private and respectful environment.
On another...
「Don't travel here. I was outright refused due to my nationalityeven though I paid on Expedia etc. Left me stranded at 4am with nowhere to go and one of the guys was laughing at my misfortune.」
「The hotel lobby, reception and dining area was good. It's a big hotel and conveniently located. The room where I stayed was spacious. However there are a few issues which if resolved can really improve the rating. The bathroom needs renovation. Not a major one but it needs a good upgrade. The linen needs to be completely replaced with new ones. Then ones provided were dirty or seemed dirty. I got the pillows replaced. The replacement ones weren't too clean either. Someone really needs to look at...